We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,280 reviews.
No comment left by this customer.
02/02/13
No comment left by this customer.
02/02/13
The item was received promptly & the service was not disrupted by the snow. Arrived in fine condition. Very impressed - will use again!
02/02/13
No comment left by this customer.
02/02/13
Cannot see how you can improve, my experience of your service was excellent, thanks.
02/02/13
No comment left by this customer.
02/02/13
was collected promp on day of collection was deliovered on time very good service
02/02/13
Excellent service, very easy to use beats long post office queue - would recommend to all :)
02/02/13
No comment left by this customer.
02/02/13
bike was scratched by mishandling
02/02/13
Easy to use website, like city links detailed tracking system, a 2 hour slot for collections would be useful.
02/02/13
stated driver had left a card on delivery dad as no one was in the customer was in all day the parcel was a day late not happy
02/02/13
No comment left by this customer.
02/02/13
Courier arrived on the specified date and was not too late. The only other way you could improve is by giving an am or pm time slot.
02/02/13
Fantastic value, quick and efficient service - how it should be done.
02/02/13
Fab service again will use again :)
02/02/13
No comment left by this customer.
02/02/13
Nice and easy to use. Only one service was available for a fairly standard parcel, but it was still cheaper than post.
02/02/13
Just Brilliant Service
02/02/13
Very easy to do - Great Insurance prices - will recommend to all !!
02/02/13
Thank you and it's great to see you will be recommending us.
No comment left by this customer.
02/02/13
quick service. great thanks
02/02/13
No comment left by this customer.
02/02/13
No comment left by this customer.
02/02/13
No comment left by this customer.
02/02/13
Brilliant service - only improvement would be if you could say if you will collect am or pm
02/02/13
It was great but would be better if you could give me an idea of when the collection would be other wise I have to be in all day!
02/02/13
This is the best, least expensive, most friendly and efficient parcel delivery I have ever used. Thank you!
02/02/13
Thank you very much.
Great Job in short time !!!!!Well done!!!
02/02/13
No comment left by this customer.
02/02/13
All good.
02/02/13
Hi I was extremely happy with the service I just think you could do with time slots for picking up the parcel so we do not have to wait in a
02/02/13
We agree but at the moment can only offer what the couriers themselves say they can manage. Unfortunately for now that's an "Any time" collection window.
Quickt, cheep, great
02/02/13
A1
02/02/13
the only issue we had was that we took the parcel to the depot but you still tried to pick it up from our house, so lack of communication.
02/02/13
This is very frustrating for us too and we are working on this with City Link. Sorry.
My parcel arrived at its destination @ 17.25 it was within the time frame, but only just.
02/02/13
Numerous Courier errors cost me more than shipping cost to sort out. Promised call from Complaints Team - never happened.
02/02/13
Our Response: On behalf of the courier concerned please accept our apologies for this and we will speak with them.
Quick, easy, and reliable!
02/02/13
Excellent
02/02/13
No comment left by this customer.
02/02/13
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