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We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 231,894 reviews.
No comment left by this customer.
11/12/12
I would have said very good as the price was great and collection went smoothly but delivery was 90 minutes late (after 1pm deadline) :-(
11/12/12
On behalf of the courier concerned please accept our apologies.
about a week late happening to many times now poor service
11/12/12
rubbish
11/12/12
No comment left by this customer.
11/12/12
Very fast delivery and picked up on time
11/12/12
Indication ofa 4 hour delivery/pick-upwindowwouldbe good ...
11/12/12
We agree but at the moment can only offer what the couriers themselves say they can manage. Unfortunately for now that's an "Any time" collection window.
The parcel was collected efficiently...and signed for. As promised the parcel was delivered on time in Derby. An excellent service!
11/12/12
No comment left by this customer.
11/12/12
Superb
11/12/12
very quick and efficient
11/12/12
my parcel wasn't collect both times i played for it.. completely useless as iv wasted 25 pound and still haven't received my item!!!!!!!!!
11/12/12
faultless as usual
11/12/12
parcel collected as requested. good comms from parcel monkey
11/12/12
Great fast service as always!
11/12/12
Failed delivery on the "guaranteed" delivery day by nightfreight needed the item delivered on the friday but didnt get it until monday!
11/12/12
Our Response: I am sorry your item wasn't delivered on the Friday but I must point out that the service selected was not guaranteed.
an actual pick up time would be useful
11/12/12
Courier didn't collect on date as advised had to phone to arrange collection on next day
11/12/12
Parcel collected on time & delivered the next day, Excellent
11/12/12
again the third time using your service a driver said he came to collect and said no one in reception new about the parcel, this was a lie
11/12/12
Our Response: I am sorry to read that and we will have a word with them.
Not much to say other than "Thank you" and "Well done"! It all went off without a hitch. A brilliant service, thoroughly recommended.
11/12/12
Thank you and it's great to see you will be recommending us.
Friendly, helpful driver and parcel delivered as promised the very next day - many thanks !!
11/12/12
This parcel took a week to arrive pretexting insufficient address. There was nothing wrong with the address.
11/12/12
excellent service, would recommend
11/12/12
Absolutely fantastic. Collected on time, Delivered on time. Very pleased. Online tracking was spot on throughout. Will happily recommend PM!
11/12/12
Hopeless, you completely failed to deliver as required.
11/12/12
No comment left by this customer.
11/12/12
time slot for collection?
11/12/12
Excellent service easy to use , will tell friends
11/12/12
No comment left by this customer.
11/12/12
No comment left by this customer.
11/12/12
No comment left by this customer.
11/12/12
Payed for next day service it didn't turn up and cannot contact anyone to sort it out! Poor service.
11/12/12
My parcel was due for collection 10 days ago & still here, same issues on each occasion, I don't believe your couriers value your business
11/12/12
Friendly staff - easy to use service.
11/12/12
Hi the parcel was a day late been delivered on a 24 service ,not good at all
11/12/12
No comment left by this customer.
11/12/12
Service very good , would use again.
11/12/12
A1 PICK UP DRIVER VERY HELPFULL
11/12/12
No comment left by this customer.
11/12/12
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