We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,850 reviews.
no comment
04/02/13
Had to rebook parcel collection as I apparently missed the first time but was home all day. Not even a call to confirm they were outside
04/02/13
no comment
04/02/13
No comment left by this customer.
04/02/13
No comment left by this customer.
04/02/13
excellent service
04/02/13
Nightfreight did not arrive to collect the parcel, they did not reassign collection. I ended up taking it to local depot myself. V.poor
04/02/13
Our Response: On behalf of the courier concerned please accept our apologies for this and we will speak with them.
Great service
04/02/13
very good service
04/02/13
Effortless great service and updates
04/02/13
Our collections are usually handled by City Link. In the past, they have been unreliable in collecting from our rural location.
04/02/13
very good service
04/02/13
This parcel has still not been delivered after 7 days in transit.
04/02/13
Our Response: Sorry to read that and if you contact our online support team they will look into this further for you.
No comment left by this customer.
04/02/13
Goods not handled with care,smashed and damaged,not your usual standard I have been accustomed to.
04/02/13
Our Response: Sorry to read the item was damaged in transit. Please contact our support team who will help you start a claim.
A great service......never let me down
04/02/13
First time we have used parcel monkey, we were very impressed with how easy it was to arrange online.
04/02/13
Thank's very much for making your first booking with us.
Collected on time. Delivered on time, that's all that you ask for in a courier service.
04/02/13
No comment left by this customer.
04/02/13
No comment left by this customer.
04/02/13
The system was easy to use, and all information, labels & despatch notes were all on the system for us to export will use again, great price
04/02/13
brilliant service and great value, a more exact delivery time would have made things even better. thanks.
04/02/13
Great service no word to explain I am so happy to get my parcel at right time with reasonable charge! Thanks all the members
04/02/13
Excellent service, however courier failed to follow my request to leave with neighbour, re delivery successfull the next day.
03/02/13
I've never used a courier company before but you made it very easy. Good and efficient service, will use again :)
03/02/13
Having a contact number for when things go wrong would certainly help!
03/02/13
prompt delivery. Customer happy. Thank you A +++++
03/02/13
I was delighted with the service, will certainly use Parcel Monkey & City Link again .... 5 star service & excellent price !!
03/02/13
No comment left by this customer.
03/02/13
All items picked up before noon excellent service
03/02/13
No comment left by this customer.
03/02/13
all parcals have been delivered on time, thanks...
03/02/13
good
03/02/13
very good, prompt reliable service
03/02/13
No comment left by this customer.
03/02/13
No comment left by this customer.
03/02/13
No comment left by this customer.
03/02/13
CL out card not left arranged 2 collect from depot, but they tried to del next day VERY POOR if you want true feedback ditch 140 char limit!
03/02/13
picked up puntually by a pleasant friendly man, delivered undamaged and on time
03/02/13
No comment left by this customer.
03/02/13
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