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We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 231,892 reviews.
Collected by Citylink and delivered following day, excellent service.
16/12/12
No comment left by this customer.
16/12/12
A most awesome intercontinental distribution entity
16/12/12
It's great to see you are so pleased with our own International service :-)
No comment left by this customer.
16/12/12
fast punctual service many thanks
16/12/12
Scott is a courteous and helpful regular delivery person for us.
16/12/12
We always advise our customers to get to know their local driver as they will often work around your needs.
No comment left by this customer.
16/12/12
It's the second time I have used parcel monkey and it is effortless. Thank you
16/12/12
Thank you very much.
good thank you.
16/12/12
No comment left by this customer.
16/12/12
More than happy with the service and price.
16/12/12
No comment left by this customer.
16/12/12
No comment left by this customer.
16/12/12
Customers like me should get privilege rates by providing credit, which can be used against future shipments, e.g. 1 FREE after 10.
16/12/12
Our Response: Thank you for your business but we aim to offer competitive rates to all at all times.
Absolutely fantastic! I have recommended you to friends and the company I work for. I will use Parcel Monkey all the time.
16/12/12
Thank you and it's great to see you will have been recommending us.
As stated last month, occasionally things go wrong. It's how you choose to deal with issues that matters. Your choice was to ignore.Not good
16/12/12
quick and relaible
16/12/12
No comment left by this customer.
16/12/12
Excellent service
16/12/12
No comment left by this customer.
16/12/12
Excellent
16/12/12
Faultless once again !
16/12/12
terrible customer service
16/12/12
No comment left by this customer.
16/12/12
Great Courier for ST15 8DF. Very Helpful.
16/12/12
YOU STILL HAVENT PICKED THE PARCEL UP!!! YOU HAVE NO TELEPHONE SERVICE. ITS A DISGRACE.
16/12/12
Our Response: I am sorry to read that. Please contact our online support team who will look into this for you.
No comment left by this customer.
16/12/12
Very Good smooth transaction very competitive
16/12/12
No comment left by this customer.
16/12/12
No comment left by this customer.
16/12/12
booked parcel on Sun,told it would be collected Tues by nightfrieght, waited in all day, no pick-up, finally collected thurs, bad service.
16/12/12
Our Response: On behalf of the courier concerned please accept our apologies.
good service, reliable, thanks
16/12/12
No comment left by this customer.
16/12/12
No comment left by this customer.
16/12/12
Excellent service as always. Many thanks.
16/12/12
Thank you very much.
The service was very good, particularly being able to track it's progress. The only improvement would be to have am/ pm delivery indication.
16/12/12
We agree but at the moment can only offer what the couriers themselves say they can manage. Unfortunately for now that's an "Any time" collection window.
No comment left by this customer.
16/12/12
Hi, my parcel was not picked up on 11th dec,i did phone 7 times,collected on the 12th evening. it is now in germany,will it arrive in italy?
16/12/12
delivered next day A 1 service well done city link and parcel monkey what a great team.
16/12/12
No comment left by this customer.
16/12/12
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