We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,280 reviews.
Price was reasonable, instructions were clear and parcel was collected promptly
09/02/13
fast reliable service
09/02/13
Can't really complain does exactly what it says on the tin. Quick cheap easy
09/02/13
very happy with the service except night freight were supposed to pick up on the monday but didnt get the sheet till mon night so ended up c
09/02/13
Sorry about the delay in collection and we will look into this for you.
Parcel was not picked up on the day stated!-very poor, no customer service what so ever....
09/02/13
Our Response: On behalf of the courier concerned please accept our apologies for the first failed collection.
Professional service !!!!
09/02/13
The website is very easy to use and tracking of the parcel was equally good. Delivery information was easily available.
09/02/13
the second transaction went a lot better than the first
09/02/13
Very good service, very good price, no complaints. Will use again should I have a need to.
08/02/13
Excellent service all round. 10/10
08/02/13
No comment left by this customer.
08/02/13
No comment left by this customer.
08/02/13
Good!
08/02/13
No comment left by this customer.
08/02/13
Great service yet again. Thank you.
08/02/13
No comment left by this customer.
08/02/13
Nothing to add. Did what you said. Thanks
08/02/13
top class service, great website easy to use
08/02/13
Excellent service. Will definitely be coming back.
08/02/13
Your service was great thankyou!
08/02/13
Night freight did not leave notification that parcel had been left with neighbour
08/02/13
good job
08/02/13
Went with Dx and for the third time they did not deliver within the 48 hours promised. Took over 72. Very disappointed customer.
08/02/13
Our Response: That is not good enough and we will speak with them. Please accept our apologies for this delay.
No comment left by this customer.
08/02/13
Missed the collection dispate very clear instructions given a week in advance
08/02/13
Our Response: On behalf of the courier concerned please accept our apologies for this and we will speak with them.
very quickly and cheap
08/02/13
No comment left by this customer.
08/02/13
Your Parcel Force service is rubbish and your charges are misleading, even after entering the correct dimensions. I try and avoid parcel m
08/02/13
Did the job. Great service
08/02/13
great as always
08/02/13
No comment left by this customer.
08/02/13
parcel due to be collected on the 5th, waited all day, called nightfreight next day they said was 6th, was finally collected at 7pm
08/02/13
Our Response: On behalf of the courier concerned please accept our apologies for the first failed collection.
Just received the parcel back from Germany with repaired goods within 1 week brilliant
08/02/13
no comment
08/02/13
no comment
08/02/13
no comment
08/02/13
Item collected day later than arranged, so delivered a day late too. No communication related to schedule failure. A bit fundamental
08/02/13
Our Response: Please accept our apologies for this. Rest assured we will speak to the courier concerned.
always a pleasant driver who turns up
08/02/13
Love the quickness. Thanks
08/02/13
no comment
08/02/13
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