We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,850 reviews.
I was very impressed by how easy it was to use your website to send my parcel. CITYLINK are also a great courier to use. Many thanks
05/02/13
Thank you very much.
No comment left by this customer.
05/02/13
It would be useful to be given a time slot that you expect to arrive within / deliver. Apart from that, a great service.
05/02/13
Very good service quick & reliable will use in the future
05/02/13
Iwas exceptionally happy with the service and speed of delivery. What would be nice is if you could show DHL ref numbers to allow tracking
05/02/13
No comment left by this customer.
05/02/13
No comment left by this customer.
05/02/13
Parcel picked up and delivered very efficiently
05/02/13
Good collection service and delivered on time and in tact
05/02/13
OK
05/02/13
Any chance of providing us with an approximate time of collection?
05/02/13
We would love to but at the moment can only offer what the couriers themselves say they can manage. Unfortunately for now that's an "Any time" collection window.
One day late in collecting!! Overall, good service & have provided a good service consistently for several months. Gr8 service 4 Fair Price!
05/02/13
Thank you very much.
Site is excellent, easy to use and service using Parcelforce was first rate
05/02/13
Great
05/02/13
No comment left by this customer.
05/02/13
Very easy to use Parcel Monkey.
05/02/13
No comment left by this customer.
05/02/13
Very easy transaction again - thank you.
05/02/13
No comment left by this customer.
05/02/13
great service
05/02/13
Fast, cheap and easy. Recommended.
05/02/13
Thank you and it's great to see you will be recommending us.
Great service, will always use parcel monkey in the future, easy way to send parcels no hassle!
05/02/13
My parcel return because your delivery agent was unable to provide the service request!!!!!!
05/02/13
Our Response: The item in question tracks as being out for delivery today.
Very pleased with the service.
05/02/13
I would have been more impressed if you replied to my emai, still have not had a reply
05/02/13
Excellent service!
05/02/13
Waiting all day and evening eventually we were told the person tried to collect the parcel at 3-00pm. We were in, we have a bell.
05/02/13
No comment left by this customer.
05/02/13
The frames I sent arrived damaged. I'll be calling soon to talk about insurance etc.
05/02/13
Our Response: Sorry to read the item was damaged in transit. Please contact our support team who will help you start a claim.
The courier twice said they tried to deliver and left a card but didn't. customer has to go to depot
05/02/13
i needed a next day delivery and I was informed after 3 p.m. about me missing the delivery as if I was not here all the time to do it.
05/02/13
the mirror arrived safely and efficiently after being posted
05/02/13
Great service and simple to use
05/02/13
No comment left by this customer.
05/02/13
our parcels still havnt been picked up.
05/02/13
Our Response: On behalf of the courier concerned please accept our apologies for this and we will speak with them. Please contact our support team and you will be refunded for this.
collected and delivered - Good service & reasonable rates
05/02/13
When you order more than one package only one collection receipt would be sufficient.It prints the same receipt after every label.
05/02/13
No comment left by this customer.
05/02/13
verygood
05/02/13
No comment left by this customer.
05/02/13
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