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We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 232,009 reviews.
No comment left by this customer.
20/12/12
Would be great to get a same day collection service running with a next day delivery and not 48 hours delivery other than that very good :-)
20/12/12
I was annoyed and disappointed as I paid extra for next day guaranteed and it took 6 days. I had to spend time apologising to my customer.
20/12/12
Our Response: On behalf of the courier concerned please accept our apologies for this and we will speak with them. Please contact our support team and you will be refunded for this.
It still hasnt arrived a week after collection!
20/12/12
Well, nobody collected the parcel on the original collection date Friday, I waited 8-9pm. However it was picked up Mon. U Need more staff.BW
20/12/12
Our Response: We are not the courier company but we are sorry that they failed to collect on the day they should have.
good service... will use again
20/12/12
No comment left by this customer.
20/12/12
Great service, easy, efficient, good value- will use again!
20/12/12
Thanks very much.
Original collection was not made due to illness forcing office to close and parcel . If the mobile no. given was rung it.
20/12/12
stayed in all day only to be told i missed driver - but when parcel was picked up next day the driver said it probably wasnt even attempted
20/12/12
No comment left by this customer.
20/12/12
No comment left by this customer.
20/12/12
Pickup due for last Friday however not picked up until Monday, not your fault its CitiLinks but you did ask
20/12/12
Didnt deliver on the day it should have been
20/12/12
No comment left by this customer.
20/12/12
Excellent service & value for money.
20/12/12
No comment left by this customer.
20/12/12
No comment left by this customer.
20/12/12
As always very pleased with the way everything was handled.Have a great Christmas
20/12/12
Cheers and we hope you have a great Christmas too ;-)
No comment left by this customer.
20/12/12
Courier picked up on friday and only delivered it on wednesday instead of Monday not inpressed!!
20/12/12
A brilliant find. Have used twice now and both times have been brilliant! Many thanks for a fantastic service. 5 stars*******
20/12/12
Thank's very much for making your first bookings with us.
great service. no problems at all.
20/12/12
my international packet arrived exactly as promised you can't do better than that
20/12/12
No comment left by this customer.
20/12/12
I was very satisfied with the service. thankyou
20/12/12
Item collected 12/12/12.Not delivered by3/1/12 Is now missing. Unable to contact customer servises. Appalling avoid at all costs
20/12/12
No comment left by this customer.
20/12/12
very easy and saved me time and hassle. thank you :)
20/12/12
excellent service
20/12/12
No comment left by this customer.
20/12/12
just perfect all round service
20/12/12
Very impressed, will recommend to my friends.
20/12/12
The parcel was not collected the next day and I had to phone twice to be sure it was then collected, not usual service
20/12/12
No comment left by this customer.
20/12/12
great service
20/12/12
well done parcel monkey
20/12/12
DHL were late delivering here in Spain but Parcel Monkey did exactly what they promised at a good price
20/12/12
All good :)
20/12/12
Your a MASSIVE let down this xmas, you dont stick by your year long customers,had to go elsewhere to get the job done.VERY ANOYED
20/12/12
Our Response: We are sorry the courier selected failed you. We are not the courier and as such can't control their actions in regards to each individual booking. On behalf of them though please accept our apologies as we are very sorry.
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