We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,785 reviews.
No comment left by this customer.
24/02/13
Parcel wasn't collected. Parcelmonkey staff didn't understand emails and haven't responded, apologised or refunded
24/02/13
The first time I had used the service and I was very pleased. There were no hiccups and easy to track the parcel
24/02/13
Collected on time, delivered on time good service
24/02/13
No comment left by this customer.
24/02/13
No comment left by this customer.
24/02/13
courier failed to deliver
24/02/13
No comment left by this customer.
24/02/13
arrived the next day as stated very pleased
24/02/13
Good price
24/02/13
Brilliant service yet again, Thank you
24/02/13
Would be handy if we could have an estimated pick up time
24/02/13
No comment left by this customer.
24/02/13
No comment left by this customer.
24/02/13
Quick efficient service.
24/02/13
No comment left by this customer.
24/02/13
Reliable service
24/02/13
I was very pleased with everything about Parcelmonkey and will definitely be using you again. Many thanks.
24/02/13
Said delivery would be 2-3 days and parcel still hasn't arrived on day 7
24/02/13
Great prices and choice, used to use another site , not now!!
24/02/13
I booked the pickup, then realised I book the wrong day for pickup. I could not change it or contact you.
24/02/13
Our Response: You can contact us via your account and this could have been changed for you.
we still havent recieved the parcel
24/02/13
Our Response: I am sorry to read that. Please contact our online support team who will look into this for you.
No comment left by this customer.
24/02/13
No comment left by this customer.
24/02/13
THE PARCEL ARRIVED DAMAGED I REFUSED TO ACCEPT IT NOW I NEED INFORMATION ON HOW TO CLAIM COMPENSATION
24/02/13
Our Response: Sorry to read the item was damaged in transit. Please contact our support team who will help you start a claim.
Item collected, delivered well on time and in good condition too, Item was sent from the UK to germany so all good thanks.
24/02/13
Not as cheap as interparcel when more than 1 package in same shipment.
24/02/13
YOu already provide an EXCELLENT service.......
24/02/13
Service very good but could make it clearer that you charge VAT on top of insurance quote.
24/02/13
very easy to use, found a realy cheap courier to send a 32" LCD TV
24/02/13
Excellent service and great value.
24/02/13
Fantastic prompt service in fact faultless.
24/02/13
Excellent as always.
24/02/13
No comment left by this customer.
24/02/13
An easy way to ship furniture sold on ebay in the uk would be good!
24/02/13
No comment left by this customer.
24/02/13
No comment left by this customer.
24/02/13
No comment left by this customer.
24/02/13
GREAT SERVICE, ON LINE QUOTE, PRINTED LABELS, COURIER COLLECTED AS SIMPLE AS THAT. JOB DONE :-)
24/02/13
PM is OK. No problems with deliveries. I wish that they would accept Paypal as a payment. I've been a regular customer for long enough now!
24/02/13
Our Response: PayPal is a very expensive service and while other companies allow you to use this and pay more for it this is against the rules of PayPal.
