We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,851 reviews.
Communicate with Courier and try to establish why their Ashford depot constantly fail to another couriers on time.
06/02/13
Our Response: Thank you and we will look into this location as it does show a high failure rate based on our internal stats
Very fast service thank you
06/02/13
collection and delivery all fine - will use again.
06/02/13
No comment left by this customer.
06/02/13
Fast, cheap and easy to use :)
06/02/13
Really pleased with the service as always an easy transaction and quick delivery time
06/02/13
Parcel picked up on time and delivered on time too, very happy!
06/02/13
No comment left by this customer.
06/02/13
No comment left by this customer.
06/02/13
very good service
06/02/13
No comment left by this customer.
06/02/13
Quick, cheap and easy.
06/02/13
excellent service thank you
06/02/13
GREAT
06/02/13
No comment left by this customer.
06/02/13
No comment left by this customer.
06/02/13
We were about to run out of a vital packing material. ParcelMonkey got more to us in just a few hours. -- Matt Collins, www.loveknitting.com
06/02/13
Cheers Matt for the great review :-)
No comment left by this customer.
06/02/13
Great. same as the other times. Thank you.
06/02/13
Perfact...as always :)
06/02/13
did what it said on the tin!
06/02/13
No comment left by this customer.
06/02/13
Great service, no hassle. Will be using to send parcels from now on. Many thanks.
06/02/13
Thank you very much.
Good service. Picked up on day arranged. It was a return so must have been delivered as a refund has been paid.
06/02/13
No comment left by this customer.
06/02/13
No comment left by this customer.
06/02/13
No comment left by this customer.
06/02/13
Can you add the terms 'length', 'width' and 'depth' to the parcel dimensions? Saves confusion.
06/02/13
No comment left by this customer.
06/02/13
No comment left by this customer.
06/02/13
You failed to attempt to collect the item and it had to be rebooked thus delaying the delivery to our client..
06/02/13
Cheerless but cheap. Complete lack of support when problems occur. No one you can call and speak to when it goes horribly wrong.
06/02/13
Our Response: We have a dedicated online support team so if you need to raise an issue with us then please do so.
Much better this time round. My first experience was a poor one but the two most recent were spot on.
06/02/13
Items booked via yourselves where City-Link are the courier are always on time. Real-Time tracking info is brilliant.
06/02/13
Interlink failed to collect within the alloted time frame and failed to make any contact about it.
06/02/13
Our Response: We don't use Interlink.
Great service, will definately use again thanks
06/02/13
No comment left by this customer.
06/02/13
No comment left by this customer.
06/02/13
Absolutely no issues whatsoever - I'm happy with the collection, customer happy with delivery!
06/02/13
At one point the tracking webpage said the parcel was in Germany when it was meant to be going to Italy - caused some concern
06/02/13
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