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We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 232,009 reviews.
you messed up a couple of my orders
20/12/12
No comment left by this customer.
20/12/12
The parcel has not been delivered.
20/12/12
give drivers our phone numbers they can tell us when they are due. I waited in all day till 5pm. That is bad business.
20/12/12
Our Response: We agree but at the moment can only offer what the couriers themselves say they can manage. Unfortunately for now that's an "Any time" collection window.
Quick service that was priced excellently and very convenient.
19/12/12
No comment left by this customer.
19/12/12
fantastic! service, price, website. You got a very important item to my customer safely and quickly when I was let down by another. Thank U
19/12/12
Thank you very much.
No comment left by this customer.
19/12/12
No comment left by this customer.
19/12/12
No comment left by this customer.
19/12/12
No comment left by this customer.
19/12/12
No comment left by this customer.
19/12/12
No comment left by this customer.
19/12/12
Van driver collected in plain white van was clueless and didn't know what paperwork 2 leave.Scribbled receipt onpaper.Surprised item arrived
19/12/12
No comment left by this customer.
19/12/12
Fantastic as always! :-)
19/12/12
Spot-on service at very competitive price, full marks from me !
19/12/12
No comment left by this customer.
19/12/12
No comment left by this customer.
19/12/12
Collection as agreed and perfect transfer A1 Thank You
19/12/12
It would be really useful to provide a timeslot so your customers don't have to wait in ALL day. Other than that it was all good.
19/12/12
We agree but at the moment can only offer what the couriers themselves say they can manage. Unfortunately for now that's an "Any time" collection window.
It might be wise to check the parcel has been delivered before asking for feed back. It did not reach the customer until 24 hours later
19/12/12
No comment left by this customer.
19/12/12
The parcel took longer than expected to be delivered (although this was probably because of Christmas, so understandable!).
19/12/12
Thanks for your understanding of Christmas peak!!
Perfect... I even forgot I put the address on my parcel and it was so easy to get hold of city link. Arrived and collected on time :-)
19/12/12
No comment left by this customer.
19/12/12
The parcel was not collected from us,this is the second time we have used parcel monkey.I am very dissapointed.
19/12/12
Our Response: Tracking shows booked on the 12th, collected on the 13th and delivered on the 14th!!
No comment left by this customer.
19/12/12
My parcel never has been collected by Courier courier, I have tried to contact them, but no one phone numbers seem to work.
19/12/12
Parcel Monkey is always the best price and City Link have never let me down.
19/12/12
DX did not pick up the parcel until the day after they were meant to with no phone call or apology. Very bad service.
19/12/12
The service was excellent, good service , parcels collected and delivered in time . No hesitation to use them again
19/12/12
No comment left by this customer.
19/12/12
;)
19/12/12
Very Impressed no problems whatsoever
19/12/12
very good. good value and delivered when you said
19/12/12
No comment left by this customer.
19/12/12
No comment left by this customer.
19/12/12
2 jobs not collected no answer from Nightfreight. Courier rebooked still not collected no number to ring parcel monkey NEVER AGAIN !!!!
19/12/12
Excellent
19/12/12
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