We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,851 reviews.
EXCELLENT SERVICE
06/02/13
parcel wasnt picked up on day that arranged, had to arrange for the next day. which caused some inconvenience
06/02/13
Our Response: On behalf of the courier concerned please accept our apologies for this and we will speak with them.
100%
06/02/13
No comment left by this customer.
06/02/13
Hassle free
06/02/13
Thank you - parcel collected as stated and arrived quickly
06/02/13
Excellent
06/02/13
Collect and delivered intact. Will use again for now.
06/02/13
No comment left by this customer.
06/02/13
Excellent service
06/02/13
No comment left by this customer.
06/02/13
No comment left by this customer.
06/02/13
great service as always
06/02/13
Nice and easy service to use, had no problems
06/02/13
Brilliant super fast service
06/02/13
No comment left by this customer.
06/02/13
No comment left by this customer.
06/02/13
No comment left by this customer.
06/02/13
Excellent service as always!
06/02/13
parcel monkey website easy to use but courier didnt pick up on specified/confirmed day, came 1 day later
06/02/13
Our Response: On behalf of the courier concerned please accept our apologies for the first failed collection.
No comment left by this customer.
06/02/13
For items going to scotland you only offer Courier, when parcel force offer the same service at half the price, very poor.
06/02/13
Our Response: Watch this space for improved services!!
No comment left by this customer.
06/02/13
No comment left by this customer.
06/02/13
No comment left by this customer.
06/02/13
did not pick up on daye given!
06/02/13
No comment left by this customer.
06/02/13
No comment left by this customer.
06/02/13
No comment left by this customer.
06/02/13
Super fast service thank you
06/02/13
The most fantastic parcel experience of my life
06/02/13
!!!!!!!!!!!
Very happy with overall service
06/02/13
The parcel was delivered to the wrong place and I now have an irate customer who is still waiting for what he bought
06/02/13
Our Response: Sorry to read that and if you contact our online support team they will look into this further for you.
Tracking number no good sent email no reply
06/02/13
Our Response: Tracking works fine and shows the item was safely delivered.
Website said no printer needed but 1 was required, all good otherwise, thanks.
06/02/13
No comment left by this customer.
06/02/13
Very good service. Thank you.
06/02/13
No comment left by this customer.
06/02/13
It would be nice if you could let customers know the time of collection, When I tried to track the parcel the PM number was not complete.
06/02/13
Tracking is working ok as far as we can see for the order in question.
still waiting for the parcel to be collected!
06/02/13
Our Response: Sorry to read that and if you contact our online support team they will look into this further for you.
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