We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,785 reviews.
Some of the pricing for heavier items is a bit contradictory,you quote a price for a 63kg item but the courier has a 40kg limit.
27/02/13
You sent an item weighing 5.7kg with dimensions of 24x32x20cm!!
no comment
27/02/13
Other courier choice when pricing!! Unfortunately i seem limited on choice, as i have received poor service from City link before
26/02/13
We have a new service now which should help and there is plenty more in the pipeline :-)
Provide a contact tel number for your customer services, I will give my opion,Until then stop fishing for compliments you don't deserve
26/02/13
Our Response: We don't just fish for compliments as you can see from our open and honest review page. We understand things can go wrong when shipping goods all over the world and welcome all feedback.
Faultless.
26/02/13
no comment
26/02/13
Just as required, thanks very much.
26/02/13
no comment
26/02/13
after failing to collect my parcel last time this recent collection is a marked improvement, keep it up
26/02/13
reliable service worth the extra money, helpful drivers
26/02/13
Thank you so much for quick parcel will def use you again. Very friendly
26/02/13
No comment left by this customer.
26/02/13
No comment left by this customer.
26/02/13
Everything was done quickly and efficiently
26/02/13
Very fast, good parcel handling! Will use again!
26/02/13
Very fast and cheap
26/02/13
No comment left by this customer.
26/02/13
Excellent service, so easy to use, picked up next morning and delivered following day
26/02/13
No comment left by this customer.
26/02/13
everything is good,but i prefer if you have phone
26/02/13
No comment left by this customer.
26/02/13
No comment left by this customer.
26/02/13
Amazing service, so easy and very efficient. Would definitely recomend to friends and family.
26/02/13
Thank you and it's great to see you will be recommending us.
first class. no complaints. Thank you
26/02/13
No comment left by this customer.
26/02/13
Collected and delivered all on time. Great service.
26/02/13
No comment left by this customer.
26/02/13
Fantastic, item collected at 10.20am and delivered as promised the next day A++++++++++++
26/02/13
BRILLIANT SERVICE,EXCELLENT PRICES AND EASY TO NAVIGATE WEBSITE,5 STAR
26/02/13
Would be good to provide an am or pm collection time
26/02/13
Everything worked well - label, tracking. Thank you.
26/02/13
No comment left by this customer.
26/02/13
My first time with Parcel monkey - an excellent service - Thank You.
26/02/13
Thank you for making your first booking with us and welcome aboard :-)
First class service from collection to delivery
26/02/13
I could not improve on the experience I had with parcel monkey. Everything was done according to our requirements.
26/02/13
Prices to high, always try to avoid using PM whenever possible
26/02/13
Our Response: And yet you have made 347 bookings with us in two years.
No comment left by this customer.
26/02/13
Nothing to suggest, a very smooth, simple process from start to finish!
26/02/13
No comment left by this customer.
26/02/13
Maybe a cheap budget parcel service for low value / lighter parcels 1 - 5 kg
26/02/13
