We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,280 reviews.
Very efficient. The best service I've had from a courier.
13/02/13
No comment left by this customer.
13/02/13
It would be great if you could narrow your collection times to 2-3 hours so I don't have to wait in all day
13/02/13
Excellent as always
13/02/13
Easy and reasonable prices
13/02/13
Unfortunately nightfreight could not collect the next day but once collected it was delivered the next day, no proof of delivery though
13/02/13
Nightfreight are working on their tracking technology so we hope to bring this to you very soon.
Parcel was left outside, not signed for.
13/02/13
Quick pick up, very obliging
13/02/13
No comment left by this customer.
13/02/13
No comment left by this customer.
13/02/13
First time ever to send a parcel and i was very impressed at how easy and efficient the whole process was!
13/02/13
Thank's very much for making your first booking with us and welcome aboard :-)
WOW!!!! What a service/ value will recommend to anyone
13/02/13
Thank you and it's great to see you will be recommending us.
It might be usefup to advise when collections will occur. Most collections occur in afternoons as morning are spent on devlieries.
13/02/13
That's not technically true which is why we don't state it.
No comment left by this customer.
13/02/13
Sorry pressed to wrong button, should have pressed very good, will use parcel monkey again, thanks
13/02/13
Our Response: LOL and no problem ;-)
Simple on-line transaction, collected and delivered with minimum fuss or hassle.
13/02/13
No comment left by this customer.
13/02/13
1st class and promt service at very good rates
13/02/13
No comment left by this customer.
13/02/13
Delivered in very good time, Great service Thanks.
13/02/13
City Link on the last 2 occasions have not scanned the parcel on pickup, it can be some hours before the parcel shows on system.
13/02/13
Sorry to read that. All drivers should scan the item straight away and we will mention this to them.
Very swift collection with no issues
13/02/13
Item collected on Friday for next day delivery but not delivers till Monday.had to reinburst customer cost of courier also no email confirma
13/02/13
Our Response: You did not book a Saturday delivery service and booked a standard next working day service.
Very good price and service the usual high standard, many thanks
13/02/13
Good prx, on time, good service. Would highly recomend
13/02/13
Thank you and it's great to see you will be recommending us.
VERY GOOD
13/02/13
Great Service, on time etc A++
13/02/13
Very reliable, as always.
13/02/13
Easily booked prompt pick up brilliant prices would definitely recommend and definitely use again
13/02/13
Thank you and it's great to see you will be recommending us.
fantastic service from collection to delivery, would recommend happily to amyone thank you
13/02/13
Great service, would recomend, great price
13/02/13
well done, thank you!
13/02/13
Very quick and efficient service, easy to track parcel online also . 2nd time I have used will use them again
13/02/13
Excellent service
13/02/13
Documents took a few minutes longer to be available to print than other sites I've used. The tracking service took a while too.
13/02/13
Easy process, very happy with price as well
13/02/13
No comment left by this customer.
13/02/13
No comment left by this customer.
13/02/13
Very good, no hassle, very easy! Like the receipt element! No issues!
13/02/13
Thank you very much.
collection was made late - at close to 6pm. Delivery though was OK.
13/02/13
Our Response: Sorry the driver was running a little late with their daily collections.
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