We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,855 reviews.
Paid for a saturday delivery, had a call on a friday about a missed delivery, then on saturday had to phone courier to get them to deliver.
12/02/13
Our Response: I am sorry to read that. Please contact our online support team via your account who will look into this for you.
No comment left by this customer.
12/02/13
Really pleased. package collected ontime and delivered intact! good search function on website.
12/02/13
Nothing to say - Parcel Monkey just deliveries!
12/02/13
Arrived on time, thanks once again.
12/02/13
No comment left by this customer.
12/02/13
just a bit of free advice ! sometimes your website does not accept payment at the end it says go to invoices this doe not work I go elsewher
12/02/13
Our Response: Sorry about that and we will have a look at the point raised.
you still havent collected the parcel yet??? is this site a hoax?
12/02/13
Our Response: No it's not a hoax!! Sorry to read that and have you re booked another collection? Please contact our online support team who will help you further with this issue.
PROMT !
12/02/13
3 items lost 1 sent to the wrong address and numerous missed collections
12/02/13
No comment left by this customer.
12/02/13
No comment left by this customer.
12/02/13
No comment left by this customer.
12/02/13
Thanks - what an easy and straightforward service. Will happily use you again in the future. Keep doing what you're doing!
12/02/13
A+++++ Apart from Christmas when one collection did not materialise due to volume of work for City Link drivers
12/02/13
A time slot for pickup would be better. But very good, nevertheless.
12/02/13
No comment left by this customer.
12/02/13
terrific service, £30 cheaper than the post office, picked on time effecient driver, and as promised it was there the next day. 5*****
12/02/13
No comment left by this customer.
12/02/13
No comment left by this customer.
12/02/13
No comment left by this customer.
12/02/13
No comment left by this customer.
12/02/13
Very good, will use you again and recommend
12/02/13
Thank you and it's great to see you will be recommending us.
all very professional value for money etc well done great service
12/02/13
No comment left by this customer.
12/02/13
Picked up on time and delivered early the following day. All very easy for me the customer
12/02/13
No comment left by this customer.
12/02/13
Sent email that was resonded to with no sensible follow up. Did not respond to further email.
12/02/13
No comment left by this customer.
12/02/13
very good service
12/02/13
No comment left by this customer.
12/02/13
excellent
12/02/13
Like the service where you bring along the labelled bag. Could we have a time range for collection rather than any time in the day?
12/02/13
DX are working on this and we hope to exclusively bring this to you later in the year.
excellent service! Customer was so happy with the fast delivery.
12/02/13
Top job, customer in Japan very happy, competitive price well done!
12/02/13
It's great to see you are so pleased with our own International service :-)
parcel left in customers back garden!!!not there when customer got home (how surprising)claims dragging their feet no email address
12/02/13
Our Response: This is not acceptable. Please contact our online support team who will look into this with the courier concerned.
No comment left by this customer.
12/02/13
The second time we have used your service with Nightfreight and they failed to collect on the day specified
12/02/13
Our Response: Please accept our apologies for this. Rest assured we will speak to the courier concerned.
No comment left by this customer.
12/02/13
Paid for next day delivery but didn't come till day after that, did state out on van for next day delivery but didn't get delivered.
12/02/13
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