We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,280 reviews.
Easy , very professional,what more can you ask for !!
16/02/13
excellent service
16/02/13
no comment
16/02/13
no comment
16/02/13
The driver who has the round at Cranbrook kent is very very good
16/02/13
Our Response: So it should have been 5 stars then........lol
Web site easy to navigate ,like the fact you can leave a note for the driver,very useful. Driver prompt, excellent service
16/02/13
Very poor. Did not send the correct sized van on pick up. And I am now advised by recipient that it has been I delivered to the wrong addres
16/02/13
Our Response: Sorry to read that and if you contact our online support team they will look into this further for you.
no comment
16/02/13
no comment
16/02/13
no comment
16/02/13
no comment
16/02/13
Collected early, tracked after a while but still awaiting electronic view of customer's signature.
16/02/13
fantastic service will use you again many thanks
16/02/13
package got delivered as promised
16/02/13
No comment left by this customer.
16/02/13
Really easy to use, no problems at all.
16/02/13
No comment left by this customer.
16/02/13
Collected on time by pleasant courier and delivered on time, will definately use again
16/02/13
Very efficient service. Thank you.
16/02/13
No comment left by this customer.
16/02/13
super speedy service 100% great and very very cheap thank you very much parcelmonkey
16/02/13
And a big thank you for booking with us :-)
quick and convenient service at a great price that beats the competition - will certainly be back
16/02/13
Thanks very much and we will pass on your praise to Nightfreight.
Collection was not made on the day I selected and it has cost me time and money
16/02/13
Our Response: On behalf of the courier concerned please accept our apologies for this and we will speak with them.
Very good and fast service would use again and cheap
16/02/13
Having sent 2 e-mails with regard to the couriers not turning up on the day,11th Feb, it would have been appreciated to have had a reply
16/02/13
No comment left by this customer.
16/02/13
Too slow. Royal Mail would have delivered this more cheaply and more quickly. The pickup from doorstep is good though.
16/02/13
Our Response: You selected a 48 hour door to door service where a bag is provided and got exactly what you paid for ;-)
as always, the service was excellent and reliable. would be helpful to have an approximate collection time (8-1 or 2-5). tks.
16/02/13
We agree but at the moment can only offer what the couriers themselves say they can manage. Unfortunately for now that's an "Any time" collection window.
Great service from City Link, especially the courier who is always kind & helpful - easy to track parcel system. Parcel Monkey 5* service
16/02/13
i paid for a 2-3day delivery and my parcel for valentine days has still not been delivered to its final destination. seeking refund.
16/02/13
Our Response: Your items were delayed by customs. We are sorry about this but it is a delay that is out of our control.
i was happy with the service no problems
16/02/13
Excellent service and delivered as promised, will use Parcel Monkey again.
16/02/13
Thank you very much.
no comment
16/02/13
fantastic quick service used it twice now to post parcel to Germany they delvered it in two days Excellent first class servicevice
16/02/13
Fantastic news!!
no comment
16/02/13
Great service, picked up as promised and safely delivered to Hungary as promised. Thank you!
16/02/13
And a big thank you for booking with us :-)
no comment
16/02/13
no comment
16/02/13
very good, servcie, pity about it being a allday collection, but otherwisae happy would use again
16/02/13
No comment left by this customer.
16/02/13
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