We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,785 reviews.
super as always
02/03/13
Thank you very much.
The parcel was collected a day late & I'm still waiting for the delivery of my item. I could'nt contact anyone. Not happy. Asked to phone me
02/03/13
Our Response: I am sorry to read that. Please contact our online support team via your account who will look into this for you.
no comment
02/03/13
no comment
02/03/13
item damaged and I have not received a reply from yourselves after email sent informing of this still waiting. ...
02/03/13
Our Response: Sorry to read that. Please submit your claim via your account please.
no comment
02/03/13
no comment
02/03/13
Couldn't have been better, could always be cheaper though :-)
02/03/13
Thanks for booking our new domestic same day collection service :-)
No comment left by this customer.
02/03/13
No comment left by this customer.
02/03/13
Excellent, uncomplicated service at a great cost!
02/03/13
Good Service.
02/03/13
speedy and good service
02/03/13
No comment left by this customer.
02/03/13
Parcel collected and delivered as requested. Was good that on delivery parcel was left round back as requested on note
02/03/13
cant actually fault your service at all,everything went smoothly and the driver was very courteus and helpful,reccommended company, thanks
02/03/13
Thank you and it's great to see you will be recommending us.
Exalt Service also a big thanks to Nightfreight
02/03/13
No comment left by this customer.
02/03/13
No comment left by this customer.
02/03/13
No comment left by this customer.
02/03/13
perfect thankyou
02/03/13
No problems with your service. I highly recommend you.
02/03/13
Thank you and it's great to see you will be recommending us.
EXCELLENT SMOOTH SERVICE HIGHLY RECOMENDED .....
02/03/13
Brilliant!!
Parcel was not collected on the agreed day [I was in all day], but two different men arrived to collect the next day!
01/03/13
Our Response: Please accept our apologies for this. Rest assured we will speak to the courier concerned.
Excellent service, thank you
01/03/13
2 hour slot for residential pickup or at least am/pm
01/03/13
True excellence in every way, feed back from yourselves and driver, times giver were exact, definitely be using you in future many thanks
01/03/13
And many thanks from ParcelMonkey for booking with us :-)
no comment
01/03/13
It's 1st March and the parcel was collected 18th February and it still hasn't arrived at it's delivery destination. Not a happy bunny!
01/03/13
Our Response: Sorry to read that and if you contact our online support team they will look into this further for you.
Picked up and delivered exactly as described. Would highly recommend.
01/03/13
Thank you and it's great to see you will be recommending us.
no comment
01/03/13
no comment
01/03/13
Very good
01/03/13
I don't think the service you supplied to me can be improved upon. Everything was as it should be, with a competition beating price.Thanks
01/03/13
That's music to our ears!!
No comment left by this customer.
01/03/13
it would be helpful to be given a pick-up time slot, even if it is only am or pm
01/03/13
no comment
01/03/13
no comment
01/03/13
no mention of needing to print label when ordering. very expensive to ship higher value goods.
01/03/13
no comment
01/03/13
