We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,280 reviews.
great service as usual many thanks
16/02/13
Super price, smooth transaction, defo use every time
16/02/13
No comment left by this customer.
16/02/13
cheaper than post office, fast shipment
16/02/13
No comment left by this customer.
16/02/13
You have not collected my parcels!!
15/02/13
Our Response: That's because no one was home when they called. Please re book using the details on the card left.
no comment
15/02/13
Easy to use web-site, efficient & timely service, reasonably priced - I'm really impressed, thank you
15/02/13
second time I have used parcel monkey, great service, parcel delivered within 24 hours. will recomed. and use again 5 stars.
15/02/13
always always excellent service A************************
15/02/13
No comment left by this customer.
15/02/13
good service no problems
15/02/13
Cheapest on the Web. Collection and delivery as planned. Easy to print off label supplied.
15/02/13
quick pick up quick delivery really happy with the excellent service!
15/02/13
Excellent service as usual
15/02/13
No comment left by this customer.
15/02/13
did not attempt to ring the doorbell for collection and also did not use the phone number provided, women on phone was rude
15/02/13
Our Response: On behalf of the courier concerned please accept our apologies for this and we will speak with them.
fantastic service. will use again
15/02/13
Left note on the door that said parcel was on the log pile - driver did not collect so we had a missed pick up :(
15/02/13
Our Response: You have to hand over the item. What if it had been taken by someone else? Would you have blamed the courier and us for it going missing?
THE PICK-UP AND DELIVERY SERVICE WAS FIRST CLASS, HOWEVER, THE SAME MISTAKE HAPPENED AGAIN, YOU THE EMAILED LABEL TO THE DELIVERY ADDRESS
15/02/13
The email goes to whoever is the account holder with us.
No comment left by this customer.
15/02/13
No issues. Excellent service.
15/02/13
I was very impressed with the service. No stress. Many thanks.
15/02/13
No comment left by this customer.
15/02/13
No comment left by this customer.
15/02/13
No comment left by this customer.
15/02/13
No comment left by this customer.
15/02/13
No comment left by this customer.
15/02/13
Easy to book and flawless pickup and delivery
15/02/13
Everything went absolutely smoothly as usual, many thanks!
15/02/13
Great service carry on as you are.
15/02/13
Get the driver to provide the labels - so the customer does not have to print them would be a way to win my business every time!! Hal
15/02/13
Good
15/02/13
item picked up in the am so everything was perfect
15/02/13
Everything was perfect except I had to stay in all day for collection, maybe a text 1/2 before so I can take dog for walk, shop etc
15/02/13
No comment left by this customer.
15/02/13
Excellent pick up in the morning. No problems. deliverd next day late afternoon, bit of a nusiance having to hang around all day though
15/02/13
Two of the boxes went missing and the delivery was 2 days late. Compensation would be good.
15/02/13
Our Response: Sorry to read that and if you contact our online support team they will look into this further for you.
No comment left by this customer.
15/02/13
Amazing service, booked, picked up, delivered no problem!
15/02/13
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