We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,280 reviews.
Fast and efficient service
19/02/13
leave proof of collection.
19/02/13
The driver should be asked to sign the collection receipt that you print out with the label.
Many thanks very easy service I will be back :-()
19/02/13
Great service, best value for large parcel
19/02/13
Item got very damaged. Very poorly handled
19/02/13
Our Response: Sorry to read the item was damaged in transit. Please contact our support team who will help you start a claim.
parcel very battered on arrival.. had obviously received rough treatment.
19/02/13
Excellent service
19/02/13
great service as usual
19/02/13
WOULD BE FAR BETTER IF YOU WOULD SPECIFY 'PICK UP' TO A DEFINATE 'MORNING' OR 'AFTERNOON'
19/02/13
We agree but at the moment can only offer what the couriers themselves say they can manage. Unfortunately for now that's an "Any time" collection window.
Very good
19/02/13
No comment left by this customer.
19/02/13
A collection time option would be nice, and your tracking code didnt work without logging in and visiting city link great service otherwise
19/02/13
No comment left by this customer.
19/02/13
always a great serice,and next day delivery,never any problems,driver on pick up always very helpful 100% reliable
19/02/13
the person had to pay £150 customs fees-i filled the forms correctly ,everything was done right -value £20 but had to pay £150 to receive
19/02/13
Our Response: I am sorry to read that but local International customs duty is not something we have any control over.
No comment left by this customer.
19/02/13
No comment left by this customer.
19/02/13
I am very impressed by the service. And will be using you again.
19/02/13
No comment left by this customer.
19/02/13
value for money. quick delivery. excellent communication. would recommend.
19/02/13
No comment left by this customer.
19/02/13
Was able to track parcel movements, and driver was able to leave with next door neighbour.
19/02/13
The unit arrived damaged
19/02/13
Our Response: Sorry to read the item was damaged in transit. Please contact our support team who will help you start a claim.
No comment left by this customer.
19/02/13
No comment left by this customer.
19/02/13
speedy and timely
19/02/13
No comment left by this customer.
19/02/13
Excellent fast service.
19/02/13
No comment left by this customer.
19/02/13
Service always excellent.
19/02/13
you wont confirm if the parcel was delivered! what was the point?
19/02/13
No comment left by this customer.
19/02/13
No comment left by this customer.
19/02/13
i received two speaker wich was badly damaged, this would be the third time the same driver have delivered goods damaged.
19/02/13
Our Response: Sorry to read the item was damaged in transit. Please contact our support team who will help you start a claim.
No comment left by this customer.
19/02/13
No comment left by this customer.
19/02/13
No comment left by this customer.
19/02/13
No comment left by this customer.
19/02/13
narrow down the collection time to (round about) 3 hours!!
19/02/13
Really good service. Will use again.
19/02/13
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