We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,280 reviews.
Tracking facility for night freight would have been a bonus otherwise great service
18/02/13
Nightfreight are working on their tracking technology so we hope to bring this to you very soon.
Easy to use site, very helpful - thank you.
18/02/13
No comment left by this customer.
18/02/13
No comment left by this customer.
18/02/13
No comment left by this customer.
18/02/13
the parcel was not collected on the right day- it was a day late. . Also nobody alerted me when it was due to arrive .
18/02/13
Very pleased with the service. Would have preferred a time slot or morning/afternoon collection time but this is the only negative comment
18/02/13
I think the service is awesome and reasonably priced, very good deal. Can't fault the service
18/02/13
all ok
18/02/13
The delivery driver arrived very late in the day which wouldn't have been so bad if we could have had a rough eta of arrival, driver rude
18/02/13
everything went well - it was collected on time and delivered as arranged.
18/02/13
No comment left by this customer.
18/02/13
good price and delivery time.
18/02/13
No comment left by this customer.
18/02/13
Very easy to use service
18/02/13
No comment left by this customer.
18/02/13
No comment left by this customer.
18/02/13
Easy to book orders, tracking which actually works (unlike some others), customer services who get things done. Keep it up, thank you.
18/02/13
You never took my parce and I never had a refund
18/02/13
Our Response: I am sorry to read that. Please contact our online support team via your account who will look into this for you and make the necessary refund.
Excellent as usual a true joyful easy transaction
18/02/13
a very good service could not do anything more realy
18/02/13
great
18/02/13
No comment left by this customer.
18/02/13
Excellent service and convenient, I have already recommended parcel monkey to my friends.
18/02/13
No comment left by this customer.
18/02/13
No comment left by this customer.
18/02/13
great as usual.
18/02/13
Excellent service and fast responses via support tickets
18/02/13
Great service and easy to use, thanks Parcelmonkey i'll be using you again..:-)
18/02/13
No comment left by this customer.
18/02/13
No comment left by this customer.
18/02/13
e mail stated i needed to fill in a customs doc but there is no document online relating to the parcel booked
18/02/13
Excellent did what is said on the tin
18/02/13
No comment left by this customer.
18/02/13
Great service. Delivered the next day as planned. Thank you
18/02/13
friendly and helpful thank you
18/02/13
No comment left by this customer.
18/02/13
excellent, reliable & great value!
18/02/13
No comment left by this customer.
18/02/13
Brilliant service, I so wish I had found you sooner! The post office wanted £27.30 to deliver, only £10.18 with you & you came to me, than
18/02/13
And we wish you had found us sooner too :-)
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