We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,855 reviews.
Same great service you have provided time and time again.
14/02/13
NEXT DAY SERVICE TENDS TO MEAN THE NEXT DAY. NOT ALMOST A WEEK AFTERWARDS. APPALLING SERVICE.
14/02/13
Our Response: You did not order our next day service. However please accept my apology for the delay.
great service very happy to use you again thank you.
14/02/13
Having an approximate indication of collection time would be fab
14/02/13
No comment left by this customer.
14/02/13
No comment left by this customer.
14/02/13
No comment left by this customer.
14/02/13
Have now sent 3 parcels via City Link, very helpful driver, collected on time and delivered next day safe and sound.
14/02/13
Fantastic news!!
resonably priced and very efficient
14/02/13
100% happy
14/02/13
Excellent service, parcel was collected on time!
14/02/13
Thank you very much.
I would like to book a collection / delivery as a buyer but let the seller pay for it or the other way round. Just an idea!
14/02/13
We understand your point but would rather all items that are collected be paid for by the person at the collection address.
Great service. Very efficient and cost effective. Thank you
14/02/13
No comment left by this customer.
14/02/13
Excellent service!! Will definately use again....thank you very much
14/02/13
Been using for a while and not had a problem. Great service. Thanks
14/02/13
I was expecting same day collection for parcels booked with ParcelForce before 12.00. Other than that it was fine.
14/02/13
Our Response: I am sorry but that is not a service we offer at the moment. However we do hope to bring that to you very soon.
Very good service, parcel was collected and delivered on time. I would definitely use the company again.
14/02/13
No comment left by this customer.
14/02/13
Yes good quick easy service, thank you
14/02/13
Was meant to pick up on Friday but couldn't find property and I wasn't told, this would have been nice
14/02/13
No comment left by this customer.
14/02/13
No comment left by this customer.
14/02/13
No comment left by this customer.
14/02/13
Giving at least an am or pm pick up slot would be helpful
14/02/13
We agree but at the moment can only offer what the couriers themselves say they can manage. Unfortunately for now that's an "Any time" collection window.
great service will use again
14/02/13
No comment left by this customer.
14/02/13
As someone MUST remain home to wait all day an 'estimated' collection time would be a help. 'AM' or 'PM' is better than nothing...?
14/02/13
No comment left by this customer.
14/02/13
Very good service, although my parcel was damaged in delivery, your company paid for my loss and I will def use your company again
14/02/13
First time in last 4 shipments city link has delivered when booked! Parcel Monkey is always good though. Please start accepting PayPal again
14/02/13
PayPal is a very expensive service and while other companies allow you to use this and pay more for it this is against the rules of PayPal.
No comment left by this customer.
14/02/13
No comment left by this customer.
14/02/13
Night freight for heavy items the right price good service
14/02/13
Very satisfied with a smooth service. used 3x now and have no complaints. excellent.
14/02/13
Excellent service, thank you once again.
14/02/13
had to wait 3 days for collection then found out through parcel force all they had recieved from you was my post code????????
14/02/13
Our Response: That is incorrect but on behalf of the courier who failed to collect please accept our apologies.
I am entirely stisfied with the combination of yourselves and City Link. Thank you.
14/02/13
No comment left by this customer.
14/02/13
No comment left by this customer.
14/02/13
We use first & third party cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
