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We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 232,004 reviews.
good service :)
06/01/13
I was very impressed with your fast service. Will be telling all my collegues.
06/01/13
Thank you and it's great to see you will be recommending us.
parcel was picked up monday and saturday it was picked up from local depot by recepient, not impressed as paid for next day service
06/01/13
NEVER, EVER, EVER AGAIN!
06/01/13
Excellent service thank you
06/01/13
Thank you very much.
Courier did not collect on the correct day for both parcels we ordered. Takes too long for you to arrange collection.
06/01/13
No comment left by this customer.
06/01/13
Collected on the day suggested and the driver very polite.
06/01/13
No comment left by this customer.
06/01/13
excellent thank you will use again
06/01/13
Thank you very much.
Collection was a bit painful as we had to wait in from 8 am to 4 pm but delivery was good at 10 am the next day.
06/01/13
Very good website, easy to organise collection/pick up.
06/01/13
Cheers :-)
no comment
06/01/13
You failed to uplift my pacel on the correct date. Had to be re-arranged for another day causing great inconvenience.
06/01/13
Our Response: On behalf of the courier concerned please accept our apologies for the first failed collection.
No comment left by this customer.
06/01/13
Didn't pick up on scheduled day, need better communication !
06/01/13
deliver on time paid for next day and it took three days
06/01/13
no comment
06/01/13
Delivery was one day later then should have been. You pay for next day,you should get next day. City Link not the best.
06/01/13
Promised the delivery would be on 2nd January but it arrived on the 3rd.
06/01/13
Very happy customer, would use the service again :)
06/01/13
Fantastic news, Thanks very much.
great price - collected when you said and delivered promptly.
06/01/13
if someone has to wait around the house all day & ring twice "Courier" to be sure they are coming & they don't, that's poor service.
06/01/13
Rubbish ! - courier didn't collect, I was left to phone the depot and rebook.
06/01/13
no comment
06/01/13
next day service was 3 days late - even allowing for New Year's Day this was not up to usual standard
06/01/13
Our Response: On behalf of the courier concerned please accept our apologies for their performance during the peak Christmas / New Year period.
I can't think of how you could improve on the excellent service I have received since using you.
06/01/13
Thank you.
No comment left by this customer.
06/01/13
No comment left by this customer.
06/01/13
SHOULD HAVE BEEN PICK-UP ON THE 31/12/2012 PICK-UP ON THE 3/1/2013 WAITING FOR 3 DAYS
06/01/13
Our Response: On behalf of the courier concerned please accept our apologies for the missed collection on New Years Eve.
No comment left by this customer.
06/01/13
No comment left by this customer.
06/01/13
Excellent service Thanks
06/01/13
I paid for 24 hour collection but they didn't arrive the next day and it was a bank holiday the day after so parcel was late
06/01/13
Our Response: On behalf of the courier concerned please accept our apologies for the first failed collection.
No comment left by this customer.
06/01/13
fast delivery. great service.very very cheap price. great thank you very much parcel monkey
05/01/13
And a big thank you for booking with us :-)
Very good service will use again thanks
05/01/13
Fantastic news!!
Everything went according to plan - Great!
05/01/13
Brilliant!!
Courier went to collect from wrong address twice. Parcel went 3 days late.
05/01/13
Our Response: On behalf of the courier concerned please accept our apologies for this.
Poor service ... The worst ever 6 days late collecting a parcel ! Do not use them ... Might be cheap but no idea of deadline or good service
05/01/13
Our Response: On behalf of the courier concerned please accept our apologies for this and we will speak with them.
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