We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,280 reviews.
Collected on the right day, but it would be nice to know if it would be morning or afternoon collection.
20/02/13
We agree but at the moment can only offer what the couriers themselves say they can manage. Unfortunately for now that's an "Any time" collection window.
No comment left by this customer.
20/02/13
Good
20/02/13
Paid and never turn up.****.avoid
20/02/13
Our Response: 14th February 2013 @ 13:25 DX Secure were unable to collect. Please contact us for more information.
No comment left by this customer.
20/02/13
No comment left by this customer.
20/02/13
Excellent service, all went to plan.
20/02/13
Ststem easy to use, all information available, would use again as very competative on price
20/02/13
So easy to do. Beats standing in the post office queue. Great service and definitely one I will be using again
20/02/13
very easy online menu very profesional
20/02/13
Parcel Ref: PM1728247 was picked up by nightfreight. They tried to pick it up again? the following week! IT STILL HASNOT BEEN DELIVERED!!!
20/02/13
Our Response: I am sorry to read that. Please contact our online support team via your account who will look into this for you.
I was really happy with the service 5* will absolutely use again :)
20/02/13
Thank you very much.
Easy to use website & prices so much cheaper than Royal Mail!
20/02/13
No comment left by this customer.
20/02/13
no comment
20/02/13
no comment
20/02/13
Make it clear that a landline number can be used if one doesn't have mobile phone. Also enable use of VPN (or warn that booking won't work).
20/02/13
Item was not collected, had to stay in and rebook, the next day driver turns up he looks really shabby and does not even have a pen to sign
20/02/13
Excellent as always!
20/02/13
Service with a smile at 10am :) always nice to see
19/02/13
Thank you :-)
No comment left by this customer.
19/02/13
No comment left by this customer.
19/02/13
No comment left by this customer.
19/02/13
Spot on. well done.
19/02/13
No comment left by this customer.
19/02/13
No comment left by this customer.
19/02/13
First time! Very easy will definitely use again!
19/02/13
Thank you for making your first booking with us and welcome aboard :-)
No comment left by this customer.
19/02/13
Excellent hassle free & efficient service, will use again!
19/02/13
Everything was perfect. Parcel got there on time. Will use again. Cheers.
19/02/13
Fantastic news, Thanks very much.
Perfect as ysusly
19/02/13
Late delivery- Courier customer service state do give refund /discount for delay shipments.Parcelmonkey doesnt forward these on to customer.
19/02/13
Our Response: This is not correct as they do not refund if they fail to collect on time. They only refund us if you book a pre 9am etc service and they fail to deliver these on time.
Always a pleasure thank you
19/02/13
all in all very pleased with promt delivery from UK to Australia. The tracking system however was quite poor
19/02/13
As always brilliant service. Great that you can order at 11pm at night for a next day pick up.
19/02/13
Very good service
19/02/13
Im not a heavy user of parcel monkey but im a little disappointed,this is the second time I have had to take the parcels to the local depot!
19/02/13
Our Response: On behalf of the courier concerned please accept our apologies for this and we will speak with them.
excellent service never had a problem many thanks
19/02/13
No comment left by this customer.
19/02/13
No comment left by this customer.
19/02/13
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