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We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 232,004 reviews.
They failed to another courier twice! Not happy as I had to send 2 days waiting in for the courier ,hopeless company would never use again
05/01/13
Our Response: On behalf of the courier concerned please accept our apologies for their performance during the peak Christmas period.
No comment left by this customer.
05/01/13
Very pleased with the service polite response from collector but could not trace package on line
05/01/13
Tracking looks to be ok and shows the item was delivered on 03.01.13
Great service, very friendly driver
05/01/13
No comment left by this customer.
05/01/13
No comment left by this customer.
05/01/13
The courier did not ring the door bell - it only being by chance that i caught him - & they took an extra day to deliver it than agreed.
05/01/13
Didn't turn up on the day, waited in all day for nothing. Won't use you again, nor will anyone I know. Useless.
05/01/13
Our Response: On behalf of the courier concerned please accept our apologies for the first failed collection.
No comment left by this customer.
05/01/13
Easy and smooth process.
05/01/13
No comment left by this customer.
05/01/13
Parcel arrived outside the given delivery time...was apprehensive
05/01/13
Our Response: On behalf of the courier concerned please accept our apologies for the late delivery attempt during the peak of 2012.
No comment left by this customer.
05/01/13
Terrible service Parcel was collected a day late by Nightfreight Still not received item even though I paid for 24 hour delivery
05/01/13
Our Response: On behalf of the courier concerned please accept our apologies for this. If you contact our online support team they will assist you further in this matter and help locate your missing item with the help of Nightfreight.
No comment left by this customer.
05/01/13
dont know what else you could do to improve, excellent service, shall be using you again shortly and will recommend to everyone. thankyou.
05/01/13
Thank you and it's great to see you will be recommending us.
No comment left by this customer.
05/01/13
Awful - parcel didn't get picked up - Courier no help, Parcel Monkey no phone number to get in touch with anyone - will never use again!
05/01/13
Super ........ Courier.....thanks..,.
05/01/13
no comment
05/01/13
still no parcel
05/01/13
Courier picked up two days late and failed to deliver to the addressee. Recipient had to collect from delivery depot or wait another 3 day
05/01/13
Our Response: On behalf of the courier concerned please accept our apologies. The delay in delivery was due to the weather related issues in the local area.
parcell is still siting in my living room childrens christmas cannot get in contact with courears by phone thay keep going to wrong street
05/01/13
Our Response: Please contact our support team who will investigate further for you with the help of the courier concerned.
no comment
05/01/13
Tracking was not available so I had to phone to confirm delivery had taken place. Not top service!
05/01/13
Our Response: The tracking works fine and shows the order was signed for by "Cook" on 03.01.13 at 10:32am
great service!
05/01/13
Thank you.
The service was excellent and I would definately use Parcel Monkey again. Thank you.
05/01/13
That's music to our ears!!
considering my parcels didn't get picked up... not very well at all.
05/01/13
Our Response: The tracking for this order shows the item was delivered on December 11th??
UK to Italy in 5 days. Fantastic.
05/01/13
Very efficent service, courier turned first thing, overall very pleased customer!!
05/01/13
Fantastic news!!
all good keep it up well happy
05/01/13
I find your service absolutely spot on as it is and cannot see how you could make it any better than perfect as it is.
05/01/13
Arrived back home tonight!!! the parcels havent been picked up!!!! labelled as you required, placed behind wall as instructed!!!!!!!!!!!!!!!
04/01/13
The courier never turned up and I waited all day at home for them to arrive...nothing.
04/01/13
Our Response: The tracking for this order shows the item was delivered on January 4th at 9am??
no comment
04/01/13
No comment left by this customer.
04/01/13
i waited in all day for the parcel to be collected, he came very late in the day 4 .30pm, usually he comes at 11.30, but it was christmas .
04/01/13
Poor, as not collected until 3 days after. Also, I have not been re-in burst for the last parcel that wasn't collected.
04/01/13
did not pick up on time .I asked for am pick up
04/01/13
Our Response: As explained at the time of booking it's an anytime collection window.
Everything went very well thanks.
04/01/13
Thank you very much.
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