We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,280 reviews.
No comment left by this customer.
19/02/13
easy to book and efficient pick up service
19/02/13
No comment left by this customer.
19/02/13
Quick, and cheap. Would use again
19/02/13
No comment left by this customer.
19/02/13
No comment left by this customer.
19/02/13
Excellent. Picked up as stated and delivered promptly to Australia for much less than the PO's 3 month service!!
19/02/13
It's great to see you are so pleased with our own International service :-)
no comment
19/02/13
no comment
19/02/13
stop hassling me for feedback on EVERY collection
19/02/13
Our Response: You don't have to leave a comment if you don't want to.
no comment
19/02/13
no comment
19/02/13
no comment
19/02/13
no comment
19/02/13
packet went missing and still is missing. very disappointed wont be using again
19/02/13
Our Response: On behalf of the courier concerned please accept our apologies for this and we will speak with them. Please contact our support team and you will be refunded for this.
no comment
19/02/13
Picked up Wednesday in the uk. Delivered the following Tuesday to southern France. Excellent service. Will definitely use again.
19/02/13
It's great to see you are so pleased with our own International service :-)
No comment left by this customer.
19/02/13
Parcel was collected 3 days late when it was booked for next day delivery
19/02/13
Our Response: Please accept our apologies for this. Rest assured we will speak to the courier concerned.
I have yet to hear back after making a claim over 2 weeks ago for a parcel that did not get picked up (having booked next day guaranteed)
19/02/13
Our Response: I can't find a record of you booking a guaranteed service with us. All guaranteed services relate to the delivery side of the service as explained at the time of booking.
collection and deliveries on time... thanks
19/02/13
Your said u was collecting on Tuesday but came Wednesday
19/02/13
Our Response: On behalf of the courier concerned please accept our apologies for this and we will speak with them.
Great Service
19/02/13
spot on
19/02/13
No comment left by this customer.
19/02/13
More information as to when the parcel was going to be collected would have been helpful, e.g. after 7am
19/02/13
Keep up the good work
19/02/13
We will always try our very best.
quick and easy. But I could not use my debit card as it would not allow me to type in a billing address. Not useful for buying a gift.
19/02/13
Great service, very simple procedure with no hassle. Specifying a pick-up time period would be useful but that may be down to the courier.
19/02/13
very good service, ideal for busy mums, will keep using, thanks!!!!!
19/02/13
And a big thank you for booking with us :-)
No comment left by this customer.
19/02/13
Great service thanks again!
19/02/13
I have repeatedly entered my tracking number (PM1727288) to check if the parcel was successfully delivered but it never works, not happy
19/02/13
Our Response: Nightfreight are working on their tracking technology so we hope to bring this to you very soon.
Parcel not collected on allocated day causes problems with end customer
19/02/13
Our Response: On behalf of the courier concerned please accept our apologies for this and we will speak with them.
Great service would be nice if courier could ring beforehand to let customers know when they are coming to pick up parcel!
19/02/13
Everything happened as it should at a most competitive price :-)
19/02/13
Very good service
19/02/13
WHEN THERES A PROBLEM, ITS THE WAY YOU DEAL WITH IT THAT MATTERS. THESE GUYS HAVE GOT IT ABSOLUTELY SPOT ON. VERY GOOD COMMS, SUPERB ALL OK!
19/02/13
Thank you very much.
Very smooth. Will recommend
19/02/13
Thank you and it's great to see you will be recommending us.
No comment left by this customer.
19/02/13
We use first & third party cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
