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We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 232,004 reviews.
Very smooth from booking to delivery
08/01/13
Excellent thanku.
08/01/13
I spent ages looking for couriers to take a travel system. Went onto your site, put in weight and size and your company did all the work.
08/01/13
Fantastic news, Thanks very much.
No comment left by this customer.
08/01/13
I took a day off work and waited in all day. The parcel was picked up an hour later than the agreed window of 9am-6pm. No one contactd
08/01/13
Our Response: City Link were working up to 9pm in the run up to Christmas which was made clear on our website.
No comment left by this customer.
08/01/13
i want a refund for my parcel that was booked for collection for almost 2 months now. it has not been collected. And no phone? its bad.
07/01/13
Our Response: Sorry to read the first collection failed but did you re book? Please contact our online support team who will arrange the refund for you.
great service will use again.
07/01/13
Thank you very much.
no comment
07/01/13
Again good service which makes my Ebay selling and dispatch of items so easy.THANKS
07/01/13
Fantastic news :-)
It has been an excellent experiance. I will certainly use this service again
07/01/13
Brilliant news!!
Easy to use, service as advertised. Happy to recommend
07/01/13
Fantastic news and its great to see you will be recommending us.
no comment
07/01/13
five star
07/01/13
Thank you very much.
I ordered next day delivery and it didn't arrive. Courier said they hadn't had space for it. I will not be using you again.
07/01/13
Our Response: On behalf of the courier concerned please accept our apologies for this and we will speak with them. They accepted the order and therefore should have collected from you but once again please accept our apologies on their behalf.
AN ITEM COLLECTED ON 8/12/12 WAS NOT DELIVERED UNTIL 4/1/13,SO MUCH FOR NEXT DAY,MORE LIKE NEXT MONTH
07/01/13
Our Response: On behalf of the courier concerned please accept our apologies for the item going missing in their network.
No comment left by this customer.
07/01/13
Easy to navigate online, you did what you said you would do (rare these days), communication was up to do date during delivery.
07/01/13
Thank you very much.
Parcel not collected even though in all hours between 8am-6pm, highly inconvenienced several people.
07/01/13
Our Response: On behalf of the courier concerned please accept our apologies for this and we will speak with them.
really unhappy as was sending pots and they arrived in Pieces!!!
07/01/13
Our Response: Sorry to read the item was damaged in transit. Please contact our support team who will help you start a claim.
parcel was picked up and delivered in good order.
07/01/13
No comment left by this customer.
07/01/13
No comment left by this customer.
07/01/13
No comment left by this customer.
07/01/13
all good and will certainly use you again
07/01/13
Fantastic news!!
an estimated pick up time would be useful rather than just a date. other than that a good service
07/01/13
We agree but at the moment can only offer what the couriers themselves say they can manage. Unfortunately for now that's an "Any time" collection window.
Parcel (1163796) is still showing as ready to be picked up. Parcel was in fact picked up on 2-1-13. Where is the parcel ?
07/01/13
Our Response: Please contact our online support team who will investigate further for you with the help of the courier concerned.
No comment left by this customer.
07/01/13
No comment left by this customer.
06/01/13
Courier did not collect parcel. Had to take it to the depot myself.
06/01/13
Our Response: On behalf of the courier concerned please accept our apologies for this and we will speak with them.
VERY VERY POOR SERVICE, COURIER NEVER ARRIVED AND I HAD TO TAKE IT TO THE DEPOT MYSELF AT 9.30PM......TERRIBLE SERVICE. I DONT PAY FOR THIS!
06/01/13
Great service great prices
06/01/13
Thank you very much.
brilliant service, the only sugestion would give time slots for collection times.
06/01/13
We agree but at the moment can only offer what the couriers themselves say they can manage. Unfortunately for now that's an "Any time" collection window.
No comment left by this customer.
06/01/13
No comment left by this customer.
06/01/13
no comment
06/01/13
Paid for next day before 12 came the day after
06/01/13
Our Response: On behalf of the courier concerned please accept our apologies for this and we will speak with them. Please contact our support team and you will be refunded for this.
No comment left by this customer.
06/01/13
First used 2011, very poor driver attitude (he hadn't left room for 3 items), this time all round service was excellent, will use again
06/01/13
Fantastic news, Thanks very much and welcome back :-)
Deliver when you say you will!
06/01/13
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