-1"/>
We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 232,004 reviews.
Fast & Efficient
10/01/13
As briliant as ever - happy customer once again!
10/01/13
Thank you very much.
As always absolute value for money and service superb!
10/01/13
It was my boy's treasured telly...nice one, and prompt cheers
10/01/13
No comment left by this customer.
10/01/13
No comment left by this customer.
10/01/13
No comment left by this customer.
10/01/13
wish you'd take a wooden kitchen table and 4 chairs to france , over all very pleased with your service and hope to use you again soon
10/01/13
No comment left by this customer.
10/01/13
I would not use your company again it was 5 weeks to deliver my parcel so not good
10/01/13
Our Response: I think you will find it took much less than that!!
Each time I have used Parcel Monkey to deliver my goods, I have not been disappointed.
10/01/13
Brilliant!!
Approximate collection and delivery times would be very helpful.
10/01/13
No comment left by this customer.
10/01/13
No comment left by this customer.
10/01/13
My parcels were collected efficiently but 1st was delivered on the Friday, 2nd on the Monday. Customer and I stressed and did lot chasing
10/01/13
Our Response: Friday was the correct day for delivery so we are sorry that one was not delivered until the following working day.
Very realiable service, would recomend
10/01/13
Thank you very much.
Thoroughly excellent service to Oz . So quick!!
10/01/13
Fantastic news!!
No comment left by this customer.
10/01/13
No comment left by this customer.
10/01/13
No comment left by this customer.
10/01/13
Despite the large HANDLE WITH CARE the box was bashed about & squashed, driver didn't want to wait while it was checked. Luckily content OK
10/01/13
No comment left by this customer.
10/01/13
Excellent and speedy delivery as it went with parcelforce. A pm or am for the collection would have been considerate. overall very pleased
10/01/13
Cheers :-)
Great service, it was easy to book and both pick up and delivery went smoothly. Highly recommended. Many thanks
10/01/13
Thank you and it's great to see you will be recommending us.
Service was excellent and could not be improved.
10/01/13
Fantastic news, Thanks very much.
The parcel has still not arrived at it's destination, so very disaapointed as it's my first time using parcelmonkey. Carolyn Edwards
10/01/13
Our Response: There is a problem with the delivery address in Canada which has caused the delay. Rest assured this will be resolved.
Excellent
10/01/13
Thank you very much.
no comment
10/01/13
Really good service!
10/01/13
parcel monkey/city link are the best couriers i have used,others break to many items due to very bad handling of parcels
10/01/13
Great but should tell ppl that next delivery on a fri means Monday as don't deliver on Saturday
09/01/13
We do. It's clearly in our terms and conditions and mentioned during the booking process. Saturday delivery is available to purchase should you wish to.
If possible to supply a service for a light parcel, less than one KG
09/01/13
Unfortunately not as the base cost of the courier makes this uneconomical.
no comment
09/01/13
Good service howevr your online process and asks you to print and attach a lable, however when parcel force arrived they had their own
09/01/13
Parcel collected and delivered on time.
09/01/13
absolutely awesome service
09/01/13
Thanks very much.
Arrived day late,can't get hold of them,reason: driver used there miles allowance! Plan your Rota's better then! Won't use again!
09/01/13
Our Response: We are not the courier company you select to purchase from us.
I know this was an international delivery but I was a bit disappointed at delayed tracking status. Actual delivery time was good though.
09/01/13
Sorry for the delay in tracking and this is something we will work on.
Great sevice.... Thank you. X
09/01/13
Thank you. x
Happy with the service but it would be good if on the day of the pickup a rough idea of collection time could be given even if just am or pm
09/01/13
We agree but at the moment can only offer what the couriers themselves say they can manage. Unfortunately for now that's an "Any time" collection window.
We use cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more