We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,856 reviews.
Having sent 2 e-mails with regard to the couriers not turning up on the day,11th Feb, it would have been appreciated to have had a reply
16/02/13
No comment left by this customer.
16/02/13
Too slow. Royal Mail would have delivered this more cheaply and more quickly. The pickup from doorstep is good though.
16/02/13
Our Response: You selected a 48 hour door to door service where a bag is provided and got exactly what you paid for ;-)
as always, the service was excellent and reliable. would be helpful to have an approximate collection time (8-1 or 2-5). tks.
16/02/13
We agree but at the moment can only offer what the couriers themselves say they can manage. Unfortunately for now that's an "Any time" collection window.
Great service from City Link, especially the courier who is always kind & helpful - easy to track parcel system. Parcel Monkey 5* service
16/02/13
i paid for a 2-3day delivery and my parcel for valentine days has still not been delivered to its final destination. seeking refund.
16/02/13
Our Response: Your items were delayed by customs. We are sorry about this but it is a delay that is out of our control.
i was happy with the service no problems
16/02/13
Excellent service and delivered as promised, will use Parcel Monkey again.
16/02/13
Thank you very much.
no comment
16/02/13
fantastic quick service used it twice now to post parcel to Germany they delvered it in two days Excellent first class servicevice
16/02/13
Fantastic news!!
no comment
16/02/13
Great service, picked up as promised and safely delivered to Hungary as promised. Thank you!
16/02/13
And a big thank you for booking with us :-)
no comment
16/02/13
no comment
16/02/13
very good, servcie, pity about it being a allday collection, but otherwisae happy would use again
16/02/13
No comment left by this customer.
16/02/13
great service as usual many thanks
16/02/13
Super price, smooth transaction, defo use every time
16/02/13
No comment left by this customer.
16/02/13
cheaper than post office, fast shipment
16/02/13
No comment left by this customer.
16/02/13
You have not collected my parcels!!
15/02/13
Our Response: That's because no one was home when they called. Please re book using the details on the card left.
no comment
15/02/13
Easy to use web-site, efficient & timely service, reasonably priced - I'm really impressed, thank you
15/02/13
second time I have used parcel monkey, great service, parcel delivered within 24 hours. will recomed. and use again 5 stars.
15/02/13
always always excellent service A************************
15/02/13
No comment left by this customer.
15/02/13
good service no problems
15/02/13
Cheapest on the Web. Collection and delivery as planned. Easy to print off label supplied.
15/02/13
quick pick up quick delivery really happy with the excellent service!
15/02/13
Excellent service as usual
15/02/13
No comment left by this customer.
15/02/13
did not attempt to ring the doorbell for collection and also did not use the phone number provided, women on phone was rude
15/02/13
Our Response: On behalf of the courier concerned please accept our apologies for this and we will speak with them.
fantastic service. will use again
15/02/13
Left note on the door that said parcel was on the log pile - driver did not collect so we had a missed pick up :(
15/02/13
Our Response: You have to hand over the item. What if it had been taken by someone else? Would you have blamed the courier and us for it going missing?
THE PICK-UP AND DELIVERY SERVICE WAS FIRST CLASS, HOWEVER, THE SAME MISTAKE HAPPENED AGAIN, YOU THE EMAILED LABEL TO THE DELIVERY ADDRESS
15/02/13
The email goes to whoever is the account holder with us.
No comment left by this customer.
15/02/13
No issues. Excellent service.
15/02/13
I was very impressed with the service. No stress. Many thanks.
15/02/13
No comment left by this customer.
15/02/13
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