We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,283 reviews.
No comment left by this customer.
15/03/13
Prompt and efficient service, as always. Thanks!
15/03/13
Parcel lost - not happy
15/03/13
very quick and reliable
15/03/13
Great Service the website is very slow and I couldn't track the parcel. However it arrived safely Thank you x
15/03/13
Thank you very much x
Poor communication between the drop off centre & the drivers. The driver wasnt informed that we had dropped the parcel off the previous day.
15/03/13
Thank you for collecting early in the day, it helped me out no end!
15/03/13
The parcel was delivered later than i expected it to be as I selected the next day delivery which i'm assuming you have to pay extra for!
15/03/13
Our Response: Your item was collected on Friday 8th March and was delivered on Monday 11th March. This is next working day and if you wanted it delivered on a Saturday you should have selected the Saturday delivery option.
It was three days before parcel was picked up . Not good Enough.
15/03/13
Our Response: I am sorry to read that. Please contact our online support team via your account who will look into this for you.
Very good, even though the package was picked up a day later than booked.
15/03/13
Excellent service
15/03/13
Great service and very swift thank you
15/03/13
GREAT PRICE, COURIER COLLECTED PROMPTLY, WHAT MORE CAN YOU ASK FOR. GREAT SERVICE.
15/03/13
Thank you very much.
very pleased excellent service
15/03/13
Brilliant reliable service on collection & delivery. Thanks
15/03/13
No comment left by this customer.
15/03/13
Great service all round. Easy to use website, helpful and courteous collection, and the main thing, best value on-line....
15/03/13
excellent service, from order to pick up and delivery , driver excellent , all round very pleased
15/03/13
excellent and prompt
15/03/13
I think your web site and the way you instruct in steps is good I dont thinkf its clear about tracking would use agaithe service was spot on
15/03/13
It's the best online service by far, very reliable and professional
15/03/13
Thanks very much :-)
No comment left by this customer.
15/03/13
No comment left by this customer.
15/03/13
No comment left by this customer.
15/03/13
No comment left by this customer.
15/03/13
Very competitive rates and very good communication. Would defiantly use again.
15/03/13
Thank you very much.
I booked two parcels to the same location. Tracking one - delivered - the not - why? - 1233897
15/03/13
Our Response: I am sorry to read that. Please contact our online support team via your account who will look into this for you.
Your service was very easy to organise online and delivery was very efficient - will definitely use again thanx
15/03/13
No comment left by this customer.
15/03/13
fast simple brilliant
15/03/13
No comment left by this customer.
15/03/13
No comment left by this customer.
15/03/13
I am very satisfied by the service I have recieved from Parcel Monkey....5*
15/03/13
The service was great for the price, also being the first time i had every used a courier service you made it very easy. thanks
15/03/13
Thank's very much for making your first booking with us.
No comment left by this customer.
15/03/13
Excellent, saves me a few quid ! ;)
15/03/13
why have your prices jumped by 16% in the last 10 days
15/03/13
Our Response: The simple answer is because the courier concerned has given us an annual rate increase.
Item arrived slightly damaged, otherwise very fast and good price.
15/03/13
No comment left by this customer.
15/03/13
my parcel was lost :(
15/03/13
Our Response: Sorry to read that and if you contact our online support team they will look into this further for you.
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