We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,283 reviews.
Good job For the first time am using your service
12/03/13
Thank's very much for making your first booking with us.
Prompt helpful colection and good delivery time.
12/03/13
You were so good that I am ready to jump on you. You know what I mean.. xxx
12/03/13
Yeah Baby!!
Can not think of anything this time
12/03/13
Easy to arrange and a competitive price. Driver was about 15-20 min late - as stated pick up by 10.45. Otherwise great!
12/03/13
No comment left by this customer.
12/03/13
great service.
12/03/13
I booked mid morning, parcel was collected early afternoon and delivered next morning for less than a tenner, amazing service!!!
12/03/13
Thank you very much.
Parcels delivered to wrong addresses despite destination clearly being marked!
12/03/13
Our Response: On behalf of the courier concerned please accept our apologies for this and we will speak with them.
Very simple process, collected and delivered when promised
12/03/13
If an approxiamte time of pick up of parcel could be supplied
12/03/13
Tracking number doesn't work. Although senders can log in to find tracking information, this is not helpful for recipients.
12/03/13
service is Ok.
12/03/13
No comment left by this customer.
12/03/13
Was given an incorrect address initially however Parcel Monkey re collected from amended address at no extra cost. 10 out of 10.
12/03/13
Thank you for your understanding in this case.
The collection and delivery were superb. Tracking was not always available and the information was delayed. Update tracking to real-time!
12/03/13
No comment left by this customer.
12/03/13
Your usual impeccable service and such a pleasant, efficient parcel-collector in our area! Many thanks
12/03/13
Excellent service
12/03/13
happy with service
12/03/13
wrong parcel delivered, 3 emails sent with all the refrences.but no response, still got the wrong parcel with me.
12/03/13
Our Response: I am sorry to read that. Please contact our online support team via your account who will look into this for you.
excellent. thanks!
12/03/13
excellent as usual. thanks!
12/03/13
My last three consignments have all missed the first collection through no fault of my own. I have no complaints with Parcel Monkey service
12/03/13
Our Response: Thank you for your understanding in this case.
everything was fine thanks
12/03/13
The parcel when it arrived was wet by beer, very poor service i'll never use your company again and i'll also tell my friends about it!!
12/03/13
Our Response: I am sorry to read that your item was damaged in transit. Please contact our online support team who will help you with your claim.
Courier phoned for house number we don't have. Gave directions. Parcel hadn't ariived by 6.30 -phoned Courier. Had been sent back
12/03/13
All good thanks
12/03/13
great service thanks for the shipment
12/03/13
Phone call to advise the driver is on his way for collections and delivery. This would give a 10 min (or more) warning of the vans' arrival.
12/03/13
Good efficient service. AAA+++
12/03/13
No comment left by this customer.
12/03/13
No comment left by this customer.
12/03/13
very good, cheap, very quick to set up and use
12/03/13
No comment left by this customer.
12/03/13
No comment left by this customer.
12/03/13
very happy ! one point ::: was told 4/ 5 days from UK to ozz....!!! TOOK ::: 9 DAYS...to arrive...? yes a weekend in there ! nick pilbeam.
12/03/13
Excellent service...........Please don't let standards drop as so many other courier companies have.
12/03/13
We will always try our very best.
good price , fast delivery would use again
12/03/13
I find Parcel monkey an excellent service . I have used you several times & always very satisfied with both the service & the prices. ******
11/03/13
Thank you very much.
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