We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,862 reviews.
No comment left by this customer.
07/03/13
No comment left by this customer.
07/03/13
Still waiting for parcel to be collected. A very poor service!!!
07/03/13
Our Response: The item in question shows as being signed for by 'JONES' at 15:05 on Thursday 28th February.
Give me a better base insurance...like P2G...and then you would get so much custom!
07/03/13
They offer £20 just like we do!!
Collected as booked, and delivered the next day, no damage.
07/03/13
What an excellent and easy service and great prices too, would definately use again
07/03/13
excellent service. driver even called his boss and took a parcel that was the to be collected following day
07/03/13
No comment left by this customer.
07/03/13
great service, easily trackable and detailed.
07/03/13
No comment left by this customer.
07/03/13
Parcel delivered to wrong address
07/03/13
Our Response: I am sorry to read that. Please contact our online support team via your account who will look into this for you.
Very reliable and effective service. Thankyou
07/03/13
good service
07/03/13
Very pleased, collected and delivered as promised
07/03/13
No problem, fast and efficient service.
07/03/13
Great service, Collected when stated, Great communication and value, Easy to book and print off labels. Will use again definately.
07/03/13
simple and effective
07/03/13
Very easy booking form. Courier arrived nice and early.
07/03/13
booked an urgent parcel to be collected on monday didnt collect till Tuesday
07/03/13
Our Response: On behalf of the courier concerned please accept our apologies for the first failed collection.
Everything is excellent! only printing label can be difficult if some have no printer or ink ,at that time what you needed the most!;p
07/03/13
Very pleasant pick up driver and arrived at destination with no problems
07/03/13
EXTREMELY HAPPY, SO MUCH BETTER THAN OTHER PARCEL COMPANIES, WILL DEFINITELY USE AGAIN.
07/03/13
An item was damaged in transit even though it was bubble wrapped and boxed all down to lack of care
07/03/13
Our Response: Sorry to read the item was damaged in transit. Please contact our support team who will help you start a claim.
a designated delivery time would be great instead of 7-5:30
07/03/13
No more comments needed - the transaction was smooth and trouble free. Great service.
07/03/13
quick and easy, thanks.
07/03/13
No comment left by this customer.
07/03/13
You arranged collection1 mar We waited all day called Night Freight 6pm they said they onlly got your file 16.30 Finally collected 4 Mar
07/03/13
excellent service, good price,easy to book and arrived next day as promised. will definately use again . recommended
07/03/13
Thank you and it's great to see you will be recommending us.
No comment left by this customer.
07/03/13
No comment left by this customer.
07/03/13
Very easy to order
07/03/13
no comment
07/03/13
no comment
07/03/13
OK you did great
07/03/13
Great service as always. Collection and delivery perfect!
07/03/13
no comment
07/03/13
no comment
07/03/13
Nothing to complain about. Everything worked out great. Thanks.
07/03/13
You didn't pick up the parcel!
07/03/13
Our Response: According to the tracking the item was collected and delivered and signed for by 'ASKEW' at 12:05 on Wednesday 27th February.
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