We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,283 reviews.
Does exactly what it said in the ads. so nothing to improve on
18/03/13
No comment left by this customer.
18/03/13
Very pleased with the service and the prices of the services you provide but the only issue is picking up the parcel.Time scale isn't given.
18/03/13
Excellent as always but also thank you for listening and for the new price structure - downwards!
18/03/13
No comment left by this customer.
18/03/13
Never failed. Excellent!
18/03/13
Quick, easy and no hassle pick up & delivery
18/03/13
Service was good. But in future I will not make any orders with your company, as there is no contact number to contact urgently.
18/03/13
We have a dedicated online support team so if you need to raise an issue with us you can do. This is much more cost effective for us and therefore you as a customer.
My parcel has been lost n wrongly delivered
18/03/13
Our Response: I am sorry to read that. Please contact our online support team via your account who will look into this for you.
great service thanks
18/03/13
No comment left by this customer.
18/03/13
parcel collected and delivered on time, as promised, and in perfect condition. couldn't be happier, thank you so much!!!
18/03/13
And thank you so much for booking with us.
Best Courier i have ever used good prices and always delivers on time. Will use again WELL DONE.
18/03/13
excellent no problems 100% will use again
18/03/13
No comment left by this customer.
18/03/13
No comment left by this customer.
18/03/13
By far the best cost compared to all other websites
18/03/13
ok
18/03/13
Great prices great service
18/03/13
The web site states that the parcel has been collected. ITS STILL IN MY HALLWAY
18/03/13
Our Response: The tracking displays what the couriers themselves state. Please contact our online support team who will look into this further for you.
My parcel got to its destination within two working days . Wel done
18/03/13
No comment left by this customer.
18/03/13
Excellent service, much cheaper than rivals. Will definitely use again.
18/03/13
Did the job thanks! I like the accurate parcel tracking
18/03/13
parcel monkey web site said pick up was 12/03/2013, wife waited in all day, phoned dx, they said pick up was 13/03/2013. wasted a day waitin
18/03/13
Our Response: I am soory to read that but DX should have picked up on the 12th. Please contact our support team who will look into this further for you.
great job picked up and delivered on time thank's
18/03/13
No comment left by this customer.
18/03/13
Everything went fine
18/03/13
good service efficient
18/03/13
Excellent all round service. This was the 13th time I've used Parcel Monkey and every delivery on time. You can't ask for more. Lucky 13!!!
18/03/13
would be more convenient if collections could be given as am or pm rather than all day 9-6. otherwise great
18/03/13
We agree but at the moment can only offer what the couriers themselves say they can manage. Unfortunately for now that's an "Any time" collection window.
You are not the cheapest, but so far 100% reliable. Plus professional friendly drivers
18/03/13
brilliant service at a highly competitive price. highly recommended.
18/03/13
Thank you and it's great to see you will be recommending us.
very simple and easy to use service - might possibly improve customers ability to track items
18/03/13
No comment left by this customer.
18/03/13
Excellent Service all the way through,Many Thanks
18/03/13
No comment left by this customer.
18/03/13
Thought the price was quite expensive and have since had much lower quotes through, but the service was good.
18/03/13
No comment left by this customer.
18/03/13
No comment left by this customer.
18/03/13
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