We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,862 reviews.
No comment left by this customer.
15/03/13
No comment left by this customer.
15/03/13
No comment left by this customer.
15/03/13
No comment left by this customer.
15/03/13
Very competitive rates and very good communication. Would defiantly use again.
15/03/13
Thank you very much.
I booked two parcels to the same location. Tracking one - delivered - the not - why? - 1233897
15/03/13
Our Response: I am sorry to read that. Please contact our online support team via your account who will look into this for you.
Your service was very easy to organise online and delivery was very efficient - will definitely use again thanx
15/03/13
No comment left by this customer.
15/03/13
fast simple brilliant
15/03/13
No comment left by this customer.
15/03/13
No comment left by this customer.
15/03/13
I am very satisfied by the service I have recieved from Parcel Monkey....5*
15/03/13
The service was great for the price, also being the first time i had every used a courier service you made it very easy. thanks
15/03/13
Thank's very much for making your first booking with us.
No comment left by this customer.
15/03/13
Excellent, saves me a few quid ! ;)
15/03/13
why have your prices jumped by 16% in the last 10 days
15/03/13
Our Response: The simple answer is because the courier concerned has given us an annual rate increase.
Item arrived slightly damaged, otherwise very fast and good price.
15/03/13
No comment left by this customer.
15/03/13
my parcel was lost :(
15/03/13
Our Response: Sorry to read that and if you contact our online support team they will look into this further for you.
No comment left by this customer.
15/03/13
No comment left by this customer.
15/03/13
Am or pm pick ups would help
14/03/13
We agree but at the moment can only offer what the couriers themselves say they can manage. Unfortunately for now that's an "Any time" collection window.
No comment left by this customer.
14/03/13
Still working well, keep it up.
14/03/13
i had to pay twice to get it picked up i will not use agean
14/03/13
Our Response: That's not true.
No comment left by this customer.
14/03/13
well, according to your info,,it has not been delivered yet and I can not track it. Will not be using you if this is the case
14/03/13
Our Response: You are correct so can you please contact our online support team and they will look into this with the courier concerned.
Unfortunately I have missed collection.I wasnt able to contact ParcelMonkey to arrange collection so i have use different company.Not happy
14/03/13
Our Response: You can contact us via your account and this could have been changed for you.
No comment left by this customer.
14/03/13
A simple to use reliable 1st Class service
14/03/13
No comment left by this customer.
14/03/13
Easy to use website, excellent pricing, efficient service, excellent tracking service.
14/03/13
Thank you very much.
the best thing for me very good,,no problems
14/03/13
No comment left by this customer.
14/03/13
No comment left by this customer.
14/03/13
No comment left by this customer.
14/03/13
Reliable service
14/03/13
over all experience very good, but one thing would make me think twice before reusing, the sender being charged if recipient is not at home.
14/03/13
I hope you understand that there is a cost in attempting delivery then having to go back again and again.
absolutely first class, never failed me.
14/03/13
Collection less than 12 hours after order no need to say more
14/03/13
We use first & third party cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
