We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,862 reviews.
*****
13/03/13
excellent srvice 5********
13/03/13
Amazing service, you make sending parcels such an easy task! Very efficient!
13/03/13
Booked online by 9am. collected by 12 midday. Faultless service. Thanks
13/03/13
Fantastic news, Thanks very much.
one minute off 24 hours from london to ireland.............brill.
13/03/13
Reliable service from collection to delivery within the time specified
13/03/13
We'd find it useful if you also did a cheaper slower delivery. Most parcels don't need next day
13/03/13
Our Response: Try our £6.99 service if you wish to save money. Also the couriers themselves still have the same costs to bare be the order delivered in 24 or 48 hrs.
I want a refund paid for next day delivery which stated the parcel would arrive Friday and did it no ! It arrived on Monday
13/03/13
No comment left by this customer.
13/03/13
No comment left by this customer.
13/03/13
No comment left by this customer.
13/03/13
Monkeys throw poo. This one doesn't; it delivers parcels! Well done, thank you!!
13/03/13
Very good .... Easy ....
13/03/13
A1 !!!!!
13/03/13
very good and cheap service
13/03/13
I'm still waiting for you collect this parcel!
13/03/13
Our Response: I am sorry to read that and can I ask that you use our re book button to choose a new time for collection please?
Prompt service as usual, no complaints.
13/03/13
No comment left by this customer.
13/03/13
No comment left by this customer.
13/03/13
extremely quick both ends and the surcharge was reasonable
13/03/13
I paid extra for guaranteed next day delivery and 6 days later it is still not delivered!!!!!!!
13/03/13
Our Response: Sorry to read that and if you contact our online support team they will look into this further for you. You will be refunded for this.
Very easy to use and was very pleased overall
13/03/13
This was my first time with Parcel Monkey and it seems to have been a good experience at a reasonable price. Thank you.
13/03/13
Thank's very much for making your first booking with us.
parcel is currently missing parcelforce EK189134335GB 6 days and still not delivered
13/03/13
Our Response: I am sorry to read that. Please contact our online support team via your account who will look into this for you with the help of the courier concerned.
Collection didn't happen had to deliver it to Courier myself so next day delivery could happen, waste of time.
13/03/13
Our Response: Please accept our apologies for this. Rest assured we will speak to the courier concerned.
Excellent speedy service.
13/03/13
item badly damged, the courrier company used is shocking poor. My item look like its been thrown around very harshly.
13/03/13
Our Response: Sorry to read the item was damaged in transit. Please contact our support team who will help you start a claim.
Received a very good service
13/03/13
First time used so very pleased -can leave more comments when I have used more !!
13/03/13
Thank's very much for making your first booking with us.
No comment left by this customer.
13/03/13
No comment left by this customer.
13/03/13
No comment left by this customer.
13/03/13
All fine and dandy thanks!
13/03/13
Always very reliable sevice quick and efficient.
13/03/13
delivered on time in good order
13/03/13
A home phone number would be better than a mobile. I waited in for tthree days, had to make several calls to nightfreight before collection
13/03/13
your pricing structure is not what you advertise
13/03/13
Our Response: What do you mean by that?
No comment left by this customer.
13/03/13
A minor problem with the delivery location but rapidly sorted. 100% satisfied with the service as always.
13/03/13
Charged extra for shipments when the PM site has given me a price !! What is the point of being given a quote, and then given extra charges?
13/03/13
Our Response: Our quote engine gives a price based on the details you enter. You will be additionally charged though should the item turn out to be bigger or heavier than declared once scanned by the courier concerned.
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