We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,283 reviews.
Good prompt service, will use again as we are moving to Portugal and will need items sent to us in the future.
19/03/13
paecel has not been delivered yet and Courier cannot tell me where it is
19/03/13
Our Response: I am sorry to read that. Please contact our online support team via your account who will look into this for you.
if you can let know roughly at what time youll pick up the package that would make the service perfect
19/03/13
No comment left by this customer.
19/03/13
No comment left by this customer.
19/03/13
super quick collection, excellent tracking info off City-Link 5*, delivered within 22 hrs, amazing
19/03/13
No comment left by this customer.
19/03/13
Very simple process and collected/delivered the item on time. Many thanks
19/03/13
very cheap, easy to get quote
19/03/13
No comment left by this customer.
19/03/13
The driver was excellent, he was in my area at approx 1.00 and telehoned ahead to give an ETA, and make sure we wuldnt all be out at lunch.
19/03/13
Great news, thanks very much.
As ever, C/L arrived in excellent time and got my package to the other end of the country the next day. Brilliant, thank you
19/03/13
Item arrived damaged and 2 days late.
19/03/13
Our Response: Sorry to read the item was damaged in transit. Please contact our support team who will help you start a claim.
The service would be easier and used more if you could get the contact details of the courier on the day of collection & delivery
19/03/13
FIRST TIME USING THE SERVICES WILL DEFIANTLY USE AGAIN
19/03/13
Thank's very much for making your first booking with us.
No comment left by this customer.
19/03/13
No comment left by this customer.
19/03/13
No comment left by this customer.
19/03/13
No comment left by this customer.
19/03/13
No comment left by this customer.
19/03/13
Reliability is paramount. Speed can cause mishandling!! Competitive rates always welcome
19/03/13
good service good price thankyou
19/03/13
For a change - Everything went as scheduled, from collection to delivery - Perfect
19/03/13
Driver did not arrive on specified date
19/03/13
Our Response: On behalf of the courier concerned please accept our apologies for the first failed collection.
very good, thank you
19/03/13
Always easy always efficient!
19/03/13
Thank you very much.
No comment left by this customer.
19/03/13
Nice and easy web site to navigate round. No hidden costs etc. Really good. Thanks
19/03/13
Very pleased with the service
19/03/13
Very good every time I use you
19/03/13
No comment left by this customer.
19/03/13
No comment left by this customer.
19/03/13
I could not fault the service as it is. Thanks
19/03/13
easy to book and collection was hassle free
19/03/13
No comment left by this customer.
19/03/13
Estimated time of delivery would be helpful. I had to do 3 school runs at 8.30, 11.30 and 3 so
19/03/13
We agree but at the moment can only offer what the couriers themselves say they can manage. Unfortunately for now that's an "Any time" collection window.
Perfect service
19/03/13
No comment left by this customer.
19/03/13
Very good service, little tedious waiting to download labels from city link, but otherwise great!
19/03/13
A+++++
18/03/13
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