We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,862 reviews.
Disappointed that the price has gone up again and you're now charging an extra 2% for Paypal.
11/03/13
Our Response: Unfortunately we have had an annual increase from the courier you selected. PayPal is a very expensive payment solution so like many we have to charge for this if you want to use it.
No comment left by this customer.
11/03/13
This is about the 5th or 6th time I have used Parcel Monkey and I am very happy with the service. I now recommend it to others.
11/03/13
Thank you and it's great to see you have been recommending us.
No comment left by this customer.
11/03/13
Never ever in the history of using City link via Parcel Monkey have we experience such problems as what we had with Parcels2go! Welldone :)
11/03/13
Fantastic news, Thanks very much.
Great service......Many thanks!
11/03/13
Thank you very much.
oo oo ah ah
11/03/13
No comment left by this customer.
11/03/13
No comment left by this customer.
11/03/13
No comment left by this customer.
11/03/13
No comment left by this customer.
11/03/13
Excellent service
11/03/13
Knowing approximate time of pickup would be useful
11/03/13
We agree but at the moment can only offer what the couriers themselves say they can manage. Unfortunately for now that's an "Any time" collection window.
No comment left by this customer.
11/03/13
No comment left by this customer.
11/03/13
no comment
11/03/13
one of the items was only put out for delivery 4 days after collection
11/03/13
Our Response: I am sorry to read that. Please contact our online support team via your account who will look into this for you.
Only request is that you allow customers to use cm AND inches when giving parcel measurements. Otherwise PM is great!
11/03/13
Thank you for your suggestion but we found that using both methods confused people into making mistakes so we will only use cm's
good job guys, smooth transaction!
11/03/13
no comment
10/03/13
no comment
10/03/13
no comment
10/03/13
no comment
10/03/13
very good service we will continue to use them
10/03/13
no comment
10/03/13
no comment
10/03/13
Very very very happy with yer service, well impressed and will definetly use you again. Many thanks
10/03/13
happy with delivery time
10/03/13
good prompt service
10/03/13
When getting a parcel picked up from a distant address to deliver to me - why send me a label? The label is needed by. The remote sender!!
10/03/13
You get the label because it's your account. If they are weighing, measuring, packaging and sending the order then they can open their own account with us.
Easy to use website, great communication although I would prefer a collection window.
10/03/13
no comment
10/03/13
I am very happy with the service you offer, but I would have appreciated being able to speak to someone quickly when I had a problem.
10/03/13
Our dedicated online support team works much better than a telephone support team and enables us to keep costs lower for our customers. They also have a very quick response time during working hours.
no comment
10/03/13
No comment left by this customer.
10/03/13
No comment left by this customer.
10/03/13
No comment left by this customer.
10/03/13
Other parcel deliveries to Europe ok so hopefully this is a 1 off but box was pretty battered when it arrived.
10/03/13
No comment left by this customer.
10/03/13
No comment left by this customer.
10/03/13
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