We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,283 reviews.
Having parcels collected by little old ladies, who can't seem to find their car does not inspire confidence in your service.
13/03/13
I am sorry but we don't employ the drivers. Also I am quite confident that City Link don't employ little old ladies to drive their vans either!!
No comment left by this customer.
13/03/13
No need to improve it is very good as it o
13/03/13
Very early
13/03/13
Great service fast easy
13/03/13
No comment left by this customer.
13/03/13
good delivery on time
13/03/13
First time used and the service was decent. I have subsequently used PM again and will be top of my list for affordable couriers.
13/03/13
Fantastic news and thanks for making your first booking with us :-)
No comment left by this customer.
13/03/13
No comment left by this customer.
13/03/13
Did what they said they would at reasonable cost. what's not to like?
13/03/13
Sometimes the courier website is slow in updating progress. This time it dropped out at one point. Delivery was 3 days not 2 as stated.
13/03/13
No comment left by this customer.
13/03/13
prompt service at a great price thank you
13/03/13
Super fast delivery and collection, item arrived safely :)
13/03/13
if you could give am/pm collection details on day of collection would be very helpful
13/03/13
No comment left by this customer.
13/03/13
Service has been great so far
13/03/13
Thank you very much.
Good price, efficient pick up and delivery...cheers.
13/03/13
Service was on time and the courier very helpfull as it was a large item would recommend this company to anyone wanting excellent service
13/03/13
Fantastic news, Thanks very much.
very very pleased will defiantly use again and recommend a++++++++++++++++
13/03/13
Thank you and it's great to see you will be recommending us.
As always, straight forward and simple. Did everything needed..and did it well.
13/03/13
*****
13/03/13
could'nt be better, thanks
13/03/13
Fast, easy and well priced. Thank you.
13/03/13
Parcel Force did not collect the parcel so after waiting in all day I had to take it to them.
13/03/13
Our Response: On behalf of the courier concerned please accept our apologies for this and we will speak with them.
No comment left by this customer.
13/03/13
Very pleased with this, my first use of the service. Would be helpful if a rought time for collection could have been given if poss. thanks
13/03/13
Thank's very much for making your first booking with us.
Great service, thank you
13/03/13
Our Response: So it should have been 5 stars then........lol ;-)
No comment left by this customer.
13/03/13
Excellent service, very friendly van driver,1st class.
13/03/13
No comment left by this customer.
13/03/13
No comment left by this customer.
13/03/13
The girl who was delivering called to ask for help, however was quite rude. Also have no idea if the parcel arrived?
13/03/13
Prompt collection, no problems encountered.
13/03/13
No comment left by this customer.
13/03/13
No comment left by this customer.
13/03/13
Good, efficient service :)
13/03/13
No comment left by this customer.
13/03/13
Exelent sevice very pleased.
13/03/13
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