We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,718 reviews.
Easy to book and best prices
16/12/24 by Stephen George
The process went ahead as planned.Happy to use again
16/12/24 by John Gill
Good service but the person receiving the parcel ended up paying a customs duty which was a disappointment as she is a student and the parcel was of used linen and clothes mainly.
16/12/24 by Anu Sood
Fast delivery and easy to use collection from home.
16/12/24 by Heather Burnett
Easy to use app good value reliable deliveries
16/12/24 by Keith
Arrived quickly and at a good price
16/12/24 by Samantha Wright
Easy pick up and delivered on time and in great condition.
16/12/24 by Kathryn Ruse
Fantastic, quick service. Im delighted. Will use again and again. Never had a problem with your company. Under 2 weeks fir a parcel uk to Australia keep up the good work. Thanks again.
16/12/24 by Caroline McGregor
Great choice of carriers, easy website to use and convenient to drop off parcels
16/12/24 by Soames
Really good service I dont use anyone else.
16/12/24 by Sue Young
SCAM! They have a hidden list of items youre not permitted to send- check this first, as it includes every possible item you could send. Its buried in their lengthy T&Cs. I sent a parcel through this website. They messed up the label, sent me a duplicate, and surprised me with a customs payment email not included in the original quote. However, this payment was not linked to my parcel in transit due to an error with the label. It was returned to me, despite giving their customer service team advanced notice of this issue. When I asked for a refund for services not delivered, an incredibly unkind, unhelped lady called Megan sent me a link to this list hidden in their T&Cs of all the items you cannot send to deny my claim and keep my money. To give you an insight into how ridiculous this excuse list is, it includes technology, food, pots, personal effects, musical instruments, make-up, wood, etc. Your items are not safe with this company- youre better off going directly to the company they subcontract to. They dont have such predatory T&Cs, often cheaper -- together, lets cut out Parcel Monkeys profits!
16/12/24 by Ciarán O'Meara
Good communications throughout, choice of couriers and two parcels safely and speedily delivered to Canada in time for Christmas.
16/12/24 by Jay
So easy to get a comparison from different companies with the monkey. Ive used them before and will do again
16/12/24 by John Glover
My parcel was shipped from the UK to Netherlands. On arrival, the shipping box was crushed on one side, to the point of ripping open. One of the items inside, a candle 2" in diameter and protected in bubble wrap, was snapped in half. Other items were dented, scratched, and generally showed evidence of being mishandled. I cant recommend this service to anybody else, and I wont be using them again.
16/12/24 by K C Elliott
Easy to use website, picked up as arranged and delivered as per instructions in good time.
16/12/24 by Green Car Depollution
So easy to use, good prices and easy to understand at every step.
16/12/24 by Sharon
Parcel Monkey UK is a useful for finding the right way to send my parcel. It gives choices of different delivery services depending on your parcel size and destination. It has really helped me..
16/12/24 by Karen
Great price! Easy procedure. Would recommend.
15/12/24 by Carol
Sending UK to USA - UPS
I have never used Parcel Monkey before as I live opposite a Post Office. How ridiculous am I? The post office always has queues, the staff shout at you for being in the wrong one, they say parcels are tracked but they lose tracking outside the UK, plus it costs me at least 3 times the amount this did. I nearly always leave disgruntled, with little hope of the recipient receiving the parcel in the foreseeable future. This time, I had the parcel picked up from my home on Monday afternoon and it was delivered to the Mid West of the USA by Thursday, following a failed delivery when the recipient was out on the Wednesday! East Yorkshire to Cleveland Ohio in 2 days at Christmas! I will use Parcel Monkey (and UPS) again. Thank you and Merry Christmas.
15/12/24 by Christina Blackburn
Absolutely rubbish, you ripped me off for just over £20 and you don’t respond to any emails. I can’t log into my account as your reset password link doesn’t work. I have not received any goods whatsoever. Put it right while you can you monkeys.
15/12/24 by Customer
Excellent service to USA
Ease of drop off, clear instructions at a sensible price
15/12/24 by Keith Egerton
Efficient service
15/12/24 by LB
Collected and delivered on time as usual
15/12/24 by Beverley Kloos
The courier - arrived promptly and delivered directly - was faster and more smooth than I ever imagined - thank you!
15/12/24 by Ruby Evans
Parcel Monkey is great for providing quotes for parcel delivery and will book them for you.
Excellent.
15/12/24 by Philip Reckless
Website is very easy to navigate and I was able to decide on a courier quickly. I have been kept well informed during the process and everything explained well.
15/12/24 by Alyson
Easy to use website
15/12/24 by paul
Did what it said. Parcel delivered safely
Process was simple and reasonably priced. Many thanks
15/12/24 by Customer
Website so much easier to use than Royal Mail. Posting to my family in Dublin is a nightmare since brexit but this has now arrived in super quick time most impressed. Will definately use them from now on
14/12/24 by Deborah Porter
It was easy to use and inexpensive
14/12/24 by p longden
Quick and as offered
14/12/24 by Rob Corfield
super easy website experience ????
14/12/24 by customer
I needed to send a parcel to America.
Parcel Monkey offered me a variety of options and prices. Using their site made the whole process easy from collection to delivery.
14/12/24 by Paul B
Easy to use website. Good prices and quick delivery to Australia which was important to me.
14/12/24 by Amanda
easy to sort out postage
and fantastic price
14/12/24 by MB
Love this site so so easy to use, tracking could be better. My parcels always get there in reasonable time. I wont use anyone else
14/12/24 by Alison Taylor
Very easy and clear choice and instructions.
14/12/24 by Paul H Brentwood
as usual good service your end though UPS failed to pick up and we had to drop off at depot
14/12/24 by terry mcgrath
Its the first time I have used Parcel Monkey and it certainly will not be the last. I am very pleased. Thankyou
14/12/24 by June Bellingham
Easy site to use, and recommended by friends as the company working at the most reasonable cost.
Drop-off points easily available.
Good experience!
14/12/24 by Mike Armitage
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