We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,258 reviews.
Quick and simple.
28/01/25 by Mr Mark Howarth
It was a great experience, service delivered as promised….I just would have liked to have known that there was a Jamaica in Vermont!!!!
Will be using the service again.
28/01/25 by Sharon Wilson
Very important package still not delivered after 2 weeks and lack of effective support to resolve the issue. Avoid!!! Take my advice, dont take the risk and, spend a bit more and use a respected courier.
28/01/25 by Neilb
Parcel collected in time and delivered in time everything was intact no any damaged Thank you for your services
28/01/25 by Hope
The service from Parcel Monkey has been utterly unacceptable. The entire issue stemmed from the incompetence of both Parcel Monkey & Parcel Force, one of their providers. From start to finish, this experience has been a complete failure. I had to call Parcel Force six times just to track my parcel, only to hear excuses: "Sorry, sir, a delivery note wasn’t filled in." "Sorry, sir, it wasn’t picked up." Parcel Monkey has no number and refuse to call me back, the service was 8 days late and it was a 48 service on top of that my item was sent broken and they took it back so no parcel but still charged Do not use
28/01/25 by Ali Huseyin
Excellent website. Realistic pricing for 48 hr delivery. Arrived at its destination in under that time. Would definitely use them again.
28/01/25 by Flossie
perfect every time
28/01/25 by Viv
Positivo experiencia will definitely recommend
28/01/25 by Yogakshi Munjal
Unauthorised additional charge taken from bank account for incorrect data input at UPS hub.Parcel Monkey are a rubbish service provider.
28/01/25 by Mike
My delivery has not so far been collected from the seller, a week after the agreed date, and neither he nor I have received any information about when this might happen
28/01/25 by Carolyn Rees
The parcel arrived 3 days late
27/01/25 by James Kettler
After struggling to find a carrier who would do what they had been paid to do (all fees have since been repaid), I booked a carrier through ParcelMonkey and had my parcel delivered successfully.
27/01/25 by Ian
Dont use Parcel Monkey. A parcel I sent was damaged in transit as it had been roughly mishandled by Parcel Force. Parcel Monkey are arguing that they dont have to pay out away it wasnt covered for compensation which it was. I wont ever use them and would advise other to steer clear of them.
27/01/25 by Mathew Dalton-Aram
From the courier services listed these were the most competitive amongst a lot of very high priced alternatives. Whilst the service was excellent I truly hope that I never have to courier a parcel again as the cost is truly punative.
27/01/25 by Andrew Bartram
Parcel was collected on time and delivered within the agreed timescale. driver, as usual, was professional and polite.
27/01/25 by Gordon
Parcel Monkey took extra money from my debut card a week later! They then declare the box is much biggerv than it really is!!! I measure for a living, so i Know how to measure correctly! I want my refund, Parcel Monkey! Please dont use this service, unless you want to be chaged additional fees at a later date!!
27/01/25 by Ivan
Excellent experience! Recommended.
27/01/25 by Silvia
Absolutely brilliant service yet again from Parcel Monkey!
Our reasonably regular New Zealand parcel got there in the time specified..when I say " got there" I mean it got to New Zealand.. But not to the address, absolutely no fault of Parcel Monkey.. but New Zealand post is a different matter as our parcel has been languishing in a warehouse in Auckland for a week now! Its address is Wellington so its still the wrong end of the country!..its a shame really but its no fault of Parcel Monkey.
27/01/25 by Tony Horrocks
Easy to use, good prices, recommended service.
27/01/25 by customer
Drop off fairly close, tracking clear, item delivered. All good.
27/01/25 by Zymon
Parcel delivered on time
27/01/25 by Barbara Miller
Quick delivery.
26/01/25 by Customer
Always use this service to ship goods from abroad
26/01/25 by Customer
First time using Parcel Monkey and very impressed. Gave various options and prices from different couriers and went for the one that was best for me. Will certainly use Parcel Monkey again.
26/01/25 by Den
The form was simple to fill in. Parcel Money guided me through the whole process.
26/01/25 by Hania
Excellent service, I use often and never have any problems, I do use Parcelforce 24 on Parcel monkeys site . Excellent
26/01/25 by STEPHEN HEATH
Easy web site, good service, good prices
26/01/25 by Mr margaret butler
Excellent service. Easy to use and good comparison site
26/01/25 by Howard Boyes
I used this service to return a large parcel to Amazon, as EVRI failed to turn up on 2 occasions.
I found the service easy to use. Parcel Monkey provide a number of carriers to use. I used parcel , force, who were prompt and efficient.
26/01/25 by Tricia
Good experience
26/01/25 by Peter
Trustworthy
25/01/25 by Jade Mendis
Great service
25/01/25 by Ali
The price more than anything as I still had to drop the parcel off. Parcrl Monkey didn’t do much else to be fair but they were efficient as per usual
25/01/25 by Stephen Luke
So easy to use and excellent service, especially sending parcels overseas. No filling in of forms at the Post Office and causing queues!
25/01/25 by Linda
Easy to use, good price, good service
25/01/25 by Elize
Excellent service
25/01/25 by Richard Oliver
Our item got picked up from post office by evir but they saying cant find it and I have told them its the main part of my which I need ASAP as I am disabled
25/01/25 by Ivor Barrett
Very uneventful exercise! Parcel booked easily. Parcel collected as promised. Parcel delivered as promised. All good!
24/01/25 by Paul
Everyone likes a deal! Parcel Monkey sure gave me a great deal! Saving over RM for like for like services!
Terrific! Will surely use again, thanks.
24/01/25 by Steve Fruin
Excellent service and costs.
24/01/25 by Peter BUNNETT
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