We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,271 reviews.
Avoid like the plague. Sent a parcel on a 1-2 day delivery, we are now over a week on and still no sign of the parcel. Despite insuring the parcel I can’t claim until the “carriers” find the parcel which contained time sensitive medication. Any communication is dismissive and they don’t have a telephone number to talk to a human being.
29/01/25 by Suzanne Dunworth
Simple and efficient. Good prices.
29/01/25 by Ivan Berryman
No tracking details to follow parcel
29/01/25 by Customer
Fedex Collecting points rubbish. I used your website and it state that there are drop off points, when I went there, no such service was available.
29/01/25 by Seta
Arrived next day , brilliant service
29/01/25 by Jane
Went on time and delivered on time
29/01/25 by Robert Horn
48 hours from collection in UK to delivery in Canada - reasonable price, brilliant service, 100% satisfaction
29/01/25 by Barbara Nicholls
Excellent service as always, highly recommend
28/01/25 by Customer
very good and used service twice now
28/01/25 by Kia Vektra
Web page easy to complete the on line form for a quote and the custom declaration.
28/01/25 by Customer
Great service
28/01/25 by Customer
Parcel was taken to local UPS pickup point in UK and collected the next day. The service offered and paid for was for 3 to 5 day delivery to Spain for 0.5kg package. Now 12 days later parcel still not delivered. In addition UPS are claiming I have to pay €60 import taxes or duty for my personal possessions (2 pairs of prescription glasses) that I had forgotten to pack after visiting family over Christmas and NY. Not at all happy about this experience and certainly would not use this service again.
28/01/25 by Customer
Helped me find a suitable carrier that served my requirements.
28/01/25 by Colin
Quick and simple.
28/01/25 by Mr Mark Howarth
It was a great experience, service delivered as promised….I just would have liked to have known that there was a Jamaica in Vermont!!!!
Will be using the service again.
28/01/25 by Sharon Wilson
Very important package still not delivered after 2 weeks and lack of effective support to resolve the issue. Avoid!!! Take my advice, dont take the risk and, spend a bit more and use a respected courier.
28/01/25 by Neilb
Parcel collected in time and delivered in time everything was intact no any damaged Thank you for your services
28/01/25 by Hope
The service from Parcel Monkey has been utterly unacceptable. The entire issue stemmed from the incompetence of both Parcel Monkey & Parcel Force, one of their providers. From start to finish, this experience has been a complete failure. I had to call Parcel Force six times just to track my parcel, only to hear excuses: "Sorry, sir, a delivery note wasn’t filled in." "Sorry, sir, it wasn’t picked up." Parcel Monkey has no number and refuse to call me back, the service was 8 days late and it was a 48 service on top of that my item was sent broken and they took it back so no parcel but still charged Do not use
28/01/25 by Ali Huseyin
Excellent website. Realistic pricing for 48 hr delivery. Arrived at its destination in under that time. Would definitely use them again.
28/01/25 by Flossie
perfect every time
28/01/25 by Viv
Positivo experiencia will definitely recommend
28/01/25 by Yogakshi Munjal
Unauthorised additional charge taken from bank account for incorrect data input at UPS hub.Parcel Monkey are a rubbish service provider.
28/01/25 by Mike
My delivery has not so far been collected from the seller, a week after the agreed date, and neither he nor I have received any information about when this might happen
28/01/25 by Carolyn Rees
The parcel arrived 3 days late
27/01/25 by James Kettler
After struggling to find a carrier who would do what they had been paid to do (all fees have since been repaid), I booked a carrier through ParcelMonkey and had my parcel delivered successfully.
27/01/25 by Ian
Dont use Parcel Monkey. A parcel I sent was damaged in transit as it had been roughly mishandled by Parcel Force. Parcel Monkey are arguing that they dont have to pay out away it wasnt covered for compensation which it was. I wont ever use them and would advise other to steer clear of them.
27/01/25 by Mathew Dalton-Aram
From the courier services listed these were the most competitive amongst a lot of very high priced alternatives. Whilst the service was excellent I truly hope that I never have to courier a parcel again as the cost is truly punative.
27/01/25 by Andrew Bartram
Parcel was collected on time and delivered within the agreed timescale. driver, as usual, was professional and polite.
27/01/25 by Gordon
Parcel Monkey took extra money from my debut card a week later! They then declare the box is much biggerv than it really is!!! I measure for a living, so i Know how to measure correctly! I want my refund, Parcel Monkey! Please dont use this service, unless you want to be chaged additional fees at a later date!!
27/01/25 by Ivan
Excellent experience! Recommended.
27/01/25 by Silvia
Absolutely brilliant service yet again from Parcel Monkey!
Our reasonably regular New Zealand parcel got there in the time specified..when I say " got there" I mean it got to New Zealand.. But not to the address, absolutely no fault of Parcel Monkey.. but New Zealand post is a different matter as our parcel has been languishing in a warehouse in Auckland for a week now! Its address is Wellington so its still the wrong end of the country!..its a shame really but its no fault of Parcel Monkey.
27/01/25 by Tony Horrocks
Easy to use, good prices, recommended service.
27/01/25 by customer
Drop off fairly close, tracking clear, item delivered. All good.
27/01/25 by Zymon
Parcel delivered on time
27/01/25 by Barbara Miller
Quick delivery.
26/01/25 by Customer
Always use this service to ship goods from abroad
26/01/25 by Customer
First time using Parcel Monkey and very impressed. Gave various options and prices from different couriers and went for the one that was best for me. Will certainly use Parcel Monkey again.
26/01/25 by Den
The form was simple to fill in. Parcel Money guided me through the whole process.
26/01/25 by Hania
Excellent service, I use often and never have any problems, I do use Parcelforce 24 on Parcel monkeys site . Excellent
26/01/25 by STEPHEN HEATH
Easy web site, good service, good prices
26/01/25 by Mr margaret butler
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