We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,354 reviews.
Waited in all day on 22/11/24 for a parcel to be collected. No one collected, parcel was for a customer and will now be delayed. This has a negative effect on my business. I will not use this company again.
26/11/24 by Gemma Hadley
Simple to use website.
Simple account referencing and downloading for yearly accounts.
I have had numerous problems over the past few years Ive been using PM UK and every time the issues have been dealt with swiftly - very comforting :)
I send about 2-5 parcels per week worldwide.
26/11/24 by Jeff Newnham
I find Parcel Monkey finds best price and system to send parcels to the US. Used it many times with no bad outcomes.
26/11/24 by SMP
Easy to use, first class service
26/11/24 by georgejdewar
Brilliant, UK to New York in less than 48 hours, will definitely use again.
26/11/24 by Peter
Reasonable price and parcel delivered as expected.
No problems at all.
25/11/24 by Mr Leo Ryan
My contract for the delivery of my parcel was with Evri and not Parcel Monkey. However, I have written to you twice complaining that the parcel was delivered two days late and disagreeing with your weight of my parcel for which I was charged an extra £1.89. I explained that the parcel was weighed on Salter scales which were virtually new but to date I have not had the courtesy of a reply. I am not at all impressed with the service I have received and consider it totally incompetent.
25/11/24 by Mr D Tatem
Excellent service and value for money
25/11/24 by Ms Jeanette Prole
Really impressed with service, good price, collected next day and areived in USA 3 days later. Will use again and highly recommend.
25/11/24 by Customer
The parcel was going to New Zealand from Scotland. The shop I dropped it off at didn’t seem at all efficient not knowing what to do almost! I chose 5 day service,it’s still not arrived after 14
25/11/24 by Robert Yarwood
Worst experience ever. Its been a month and a half and they haven’t shipped my package yet. I can’t cancel the order even though they haven’t started shipping it. The customer service takes often over a week to answer.
25/11/24 by EVEN ANKERSEN
Parcel Monkey provide and excellent service. Easy to use website, very efficient and very helpful.
I will never use Parcel Force again though, they are useless.
25/11/24 by Helen
Additional costs after parcel delivery
25/11/24 by Customer
This was the second time in the last couple of weeks I have used parcel monkey to send a package from the UK to the US.
When I took it to the post office to drop it off, I asked out of curiosity how much it would cost with them. Their quote was £20 more without tracking or insurance.
Come on Royal Mail, no wonder you are in trouble.
ALWAYS TRY PARCEL MONKEY FIRST!
25/11/24 by Gary Healy
Cheaper price than online with parcelforce
25/11/24 by Garymanse
Parcel Monkey was far more expensive than just going directly through yodel, parcel was delayed which I was not informed of and took 10 days far too long to reach my customer. I had many emails asking for reviews even before the parcel was delivered. So here it is I will not be using parcel monkey a second time.
25/11/24 by Mr pickles
On of the worst companies I have ever had the displeasure of dealing with. Avoid at all costs and just book to send your parcel directly through a courier. My package was delayed and so returned to the sender. Parcel Monkey are now holding the package, refusing to return it back to me unless I pay them a fee (greater than the original cost of the shipping), and have stated that my package will be automatically disposed of unless I pay this fee. I have tried contacting them on numerous ocassions over the past three weeks, but they are yet to reply to me. I keep getting told that the returns team are busy. Too busy to reply to a message, but apparently theyve got enough time to automatically dispose of packages. I rarely write reviews, but the incompetance of this company is truly extraordinary. I wish Id simply booked directly with UPS.
25/11/24 by Peter
I always use Parcel Monkey, I find them very reliable and efficient. Following their system means I always have the right paperwork and so far all of my parcels have reached their destination really quickly.
25/11/24 by Jane Frazer
Great choices, full list of prices, easy to pick the right service for me.
25/11/24 by Lesley
Very efficient service. Parcel Force delivery/collection driver extremely helpful, as usual!
25/11/24 by Mike Jackson
The booking platform is clear and easy to navigate making it a quick way to book parcels in with a choice of couriers at competitive prices.
25/11/24 by P Goodchild
My parcel was delivered perfectly
25/11/24 by mrs G Penny
Another very bad experience. I will not be using again. Client received damaged parcel. Had to go to depot as couriers failed to delivers
25/11/24 by Helen Pettigrew
It would have been five stars but I did not receive confirmation of delivery.
24/11/24 by Christopher James
A simple to use online form which actually worked out cheaper than the normal retailer! Perfect! Items delivered on time and all was good!
24/11/24 by Steve Fruin
We BOOKED OUR COLLECTION TO BE NEXT DAY DELIVERY AND BOOKED BEFORE 9 IN THE MORNING YET NO ONE PICKED OUR PARCEL UP
24/11/24 by Customer
Ease of use. Efficient.
24/11/24 by Ivor Kemp
Did exactly as it said on the tin.
24/11/24 by Customer
Arrived in good time, Easy to use website, Happy Customer A+++++
24/11/24 by Michelle Manley
Efficient service
24/11/24 by karl
easy to arrange and delivered quickly
23/11/24 by Sandra
"Since there are no intermediaries, the service is terrible. I made a shipment through their website, Drop Off and the post office on a Saturday. The website generated a label, but the post office didn’t pick up the box, and I had to take a taxi back home. I sent them emails asking if they do deliveries on Saturdays, and they responded with a generic email chain. Customer service is horrible, and they take too long to reply."
23/11/24 by Customer
Easy to use and good result
23/11/24 by R J S
I chose global priority services where it was mentioned that parcel will reach the destination in 5-7 days. It’s been 11 days parcel hasn’t been delivered yet.
23/11/24 by Customer
Very easy to use website. Lots of choices/prices. Sorts the hard work out for you.
23/11/24 by S&P
Use Parcel Monkey all the time, very easy use and saves time and money.
23/11/24 by Jeff
I’m still waiting for someone to get back to me about my missing parcel, not only that but about the insurance I took out for if it wasn’t delivered in time. I have chased, still nothing!!!!
23/11/24 by Jacqui
Great service, quick delivery with Parceforce to Italy from UK
23/11/24 by Customer
this is the best courier platform EVER! Ive always resisted importing from around the world due to issues in our local system, but that has just been pushed aside.....
I order lots of car parts from many suppliers around the world, and this was THE quickest and PAINLESS exercise Ive ever endured......
FANTASTICO!
23/11/24 by Frank Smith
It was very easy to set up the package details, the contents and the sender/receiver details.
Even better it creates the invoice/customs documents. All went like clockwork.... Including customs clearance
22/11/24 by Tony
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