We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,782 reviews.
Great service
17/12/24 by Customer
Easy to use cheap prices
17/12/24 by Wayne Clarke
Between Parcel Monkey and Royal Mail, they’ve taken £47 off of me to get a small Xmas parcel to LA in time for Christmas. It’s still not there. I could have walked it there faster
17/12/24 by Jo
Great and easy
17/12/24 by Sue Froud Was Taylor
Delivered, within two days, to my son in the USA.
17/12/24 by Martin
Absolutely horrendous experience with these. My parcel got returned for no known reason by parcelforce. Despite entering my return address parcel monkey think its acceptable to put their own depot address as a return address. Be very careful. Still have no idea where my parcel is. Its £250 worth. **** customer service. Basically they have stolen my parcel. This company is the same as parcel 2 go. Be very aware! Go direct. Avoid unless you fancy being out of pocket.
17/12/24 by joshevss
Easy site and no problems
17/12/24 by Customer
A total shambles from start to finish, parcel not collected no reason provided, rearranged and again not collected advised to reprint tracking labels - not available total lack of understanding and customer service that could only be described as abysmal. Made a formal complaint and to date have not received a reply, strongly advise to look elsewhere and would certainly never use or recommend this company.
17/12/24 by Burnsy
I have just sent 3 parcels to Norway with Monkey Parcel. Great company so easy to use. No hassle if you get the weight /size wrong
17/12/24 by Customer
Always been easy to use.
17/12/24 by Paul Phillips
Instruction about the delivery , was to leave parcel outside on a blue stillage , if nobody was on site. delivery attempt as happen twice and parcel as not been left. which as left me to re make item and arrange other means of getting it there, as needed for the 18th !!!
17/12/24 by Architectural vision system
Easy to use site.
17/12/24 by Nicholas
I have used Parcel Monkey several times now to send birthday and Christmas gifts to my daughter in Canada. The site is easy to use wirh clear options on couriers and prices.
17/12/24 by M Brough
Very. Quick service
17/12/24 by Customer
They could not deliver my parcel, they said return to sender, for 2 weeks now.
17/12/24 by Stephane
Easy and fast, can only recommend Parcel Monkey !
17/12/24 by Patrizia Sergeant
Yet again , brilliant prices and awesome fast delivery.
17/12/24 by Tanya Mansfioeld
Can’t fault them, everything went as it should .
17/12/24 by Heather Bates
Great price and delivered as advertised!
16/12/24 by Customer
Excellent. Thanks.
16/12/24 by Jorge Barros
Ordering was straightforward, price was competitive with plenty of couriers and options to choose from.
Package was delivered intact & on time.
16/12/24 by Peter Menzies
Excellent from start to finish..Great communication and super fast delivery..well done
16/12/24 by Debbie D
I have used Parcel Monkey for some years and always been very happy however on my last shipment to Canada my son (the recipent( had to pay both customs fees which I understand but also a brokerage fee of $31 CAD. The UPS driver could provide no explanation and Parcel Monkeys response was to contact Canadian Customs! This was not helpful so I am now using another provider. I am frustrated that no explanation could be given
16/12/24 by Kim Clarke
Well amazingly though it was relatively expensive at £40 to ship to the USA, the whole thing was painless the site was easy to understand and the paperwork easy to downloadand it got there in four days
16/12/24 by Gues tantony waterman
Easy to book and best prices
16/12/24 by Stephen George
The process went ahead as planned.Happy to use again
16/12/24 by John Gill
Good service but the person receiving the parcel ended up paying a customs duty which was a disappointment as she is a student and the parcel was of used linen and clothes mainly.
16/12/24 by Anu Sood
Fast delivery and easy to use collection from home.
16/12/24 by Heather Burnett
Easy to use app good value reliable deliveries
16/12/24 by Keith
Arrived quickly and at a good price
16/12/24 by Samantha Wright
Easy pick up and delivered on time and in great condition.
16/12/24 by Kathryn Ruse
Fantastic, quick service. Im delighted. Will use again and again. Never had a problem with your company. Under 2 weeks fir a parcel uk to Australia keep up the good work. Thanks again.
16/12/24 by Caroline McGregor
Great choice of carriers, easy website to use and convenient to drop off parcels
16/12/24 by Soames
Really good service I dont use anyone else.
16/12/24 by Sue Young
SCAM! They have a hidden list of items youre not permitted to send- check this first, as it includes every possible item you could send. Its buried in their lengthy T&Cs. I sent a parcel through this website. They messed up the label, sent me a duplicate, and surprised me with a customs payment email not included in the original quote. However, this payment was not linked to my parcel in transit due to an error with the label. It was returned to me, despite giving their customer service team advanced notice of this issue. When I asked for a refund for services not delivered, an incredibly unkind, unhelped lady called Megan sent me a link to this list hidden in their T&Cs of all the items you cannot send to deny my claim and keep my money. To give you an insight into how ridiculous this excuse list is, it includes technology, food, pots, personal effects, musical instruments, make-up, wood, etc. Your items are not safe with this company- youre better off going directly to the company they subcontract to. They dont have such predatory T&Cs, often cheaper -- together, lets cut out Parcel Monkeys profits!
16/12/24 by Ciarán O'Meara
Good communications throughout, choice of couriers and two parcels safely and speedily delivered to Canada in time for Christmas.
16/12/24 by Jay
So easy to get a comparison from different companies with the monkey. Ive used them before and will do again
16/12/24 by John Glover
My parcel was shipped from the UK to Netherlands. On arrival, the shipping box was crushed on one side, to the point of ripping open. One of the items inside, a candle 2" in diameter and protected in bubble wrap, was snapped in half. Other items were dented, scratched, and generally showed evidence of being mishandled. I cant recommend this service to anybody else, and I wont be using them again.
16/12/24 by K C Elliott
Easy to use website, picked up as arranged and delivered as per instructions in good time.
16/12/24 by Green Car Depollution
So easy to use, good prices and easy to understand at every step.
16/12/24 by Sharon
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