We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 223,361 reviews.
ive used them in the past without a problem however this time they smashed a vintage technics stereo and the speakers to bits they are refusing to refund or give any compensation the item was extremely well packed and reinforced for shipment i have photo,s and witness accounts from both ends and multiple previous feedback from customers about my packing .i was a loyal customer 60 odd previous consignments went fine untill something goes wrong you might aswell p against the wind no customer service no proper complaints there a joke . they wount even give you a second name or employee number fo reference "avoid pay the extra use a proper service" im 109 pounds down and have no stereo its so bad its not worth returning to me the box was crushed...Shipment ID: PM10295276
15/02/22 by si buggs
Excellent service. Quick responses. Highly recommended ⭐⭐⭐⭐⭐
15/02/22 by PAPPILIO
Shocking service, I paid £48.00 for them to deliver 4 packages, three were completely smashed and one was stolen/lost (never delivered). I asked for compensation and they refused. A long challenge resulted in Parcel Monkey telling me to go to the ombudsman. Over £500.00 lost.PM9926107
15/02/22 by Robert Reid
Booked a shipment from Northern Ireland to mainland UK through Parcel Monkey. Carrier was Parcelforce 48 and the consignment was delivered well within the 48 hours. Cost through Parcel Monkey was considerably less than going through Parcelforce directly. All in all very satisfactory, and I would definitely use Parcel Monkey again.
15/02/22 by Customer
Paid extra for parcel protection as my item was valuable. Packaged my item securely to ensure this was not broken or damaged in transit. Item was taken out of my packaging and placed in a cardboard box by the courier and broken, my item was made from IRON. This is blatant carelessness for property and damage is beyond repairable. No compensation is being issued despite my paying extra for coverage. Do not use this company, avoid at all costs!
15/02/22 by Melisa Bostanci
Easy to use
Always a competitive price compared with other websites
15/02/22 by Alison Kelly
Excellent service sending parcels to my daughter in China.
15/02/22 by Anne
Brilliant service will use again. 10/10
15/02/22 by City of Liverpool
Picked up and dropped off on time information given all the wsy
15/02/22 by Mr David Jackson
I found Parcel Monkey whilst searching for a competitive price to send a parcel to Guernsey on the net. Will definitely be using them again as I found the website easy to use, prices and options straightforward and I was able to book my delivery quickly. The courier picked up on my chosen date and my parcel arrived safely two days later. All the documents I needed to send my parcel were sent to my email within 30 mins of my placing the order. It’s a great all round service.
14/02/22 by Jane Elliott
Excellent price and good comparisons to show different service providers.
14/02/22 by Miss Sarah Wakefield
Fosse Way Honey delivered quickly and efficiently by Parcel Force. Very good value purchased through parcel monkey.
The parcel was taken to the post office and collected from there. Great work and no breakages as usual.
14/02/22 by CHRIS ATKINS
This was my first time using Parcel Monkey. Very pleased with how they handled my request and would certainly use again.
14/02/22 by Happy walker
Parcel didn’t arrive!
14/02/22 by KirstyF
Easy to load parcel details, competitive prices.
14/02/22 by John Evans
easy to organise and very prompt
14/02/22 by Sheila Muschamp
Fast, easy and really helpful guides when it comes to filling out the necessary forms. Will be using again
14/02/22 by n
Great easy service recommend
14/02/22 by Lorraine Edwards
You did it again --- PERFECT ---
14/02/22 by Customer
Customer hasnt received the returned goods I followed return instructions to the letter so not sure what more I could have done. Tracker shows the goods were received 2 days after I had sent it. Although, the company have emailed to say they havent received the goods.
14/02/22 by Customer
Clear information and easy to use.
14/02/22 by MR S MAGARA
Brilliant service!
14/02/22 by Junior Red
GOOD SERVICE
14/02/22 by Angela Reitano
Use all the time for supplies I need to send to my other workshop.
Living on the Isle of Wight restricts my choice as many national carriers want to add a surcharge. This method shows me straight off if thats happening and I can get the best deal for my business
14/02/22 by Stripitback Underwear
Quick and easy to use.
14/02/22 by Customer
Great service, easy to use website, will definitely use again.
14/02/22 by Customer
The baseline would be package arrive. Payment taken and order complete. As payment was taken, then an additional payment taken, and the package was not delivered. I cant really rate the service as being in any way complete, or good.
14/02/22 by James G
Good pricing, easy to use website, job done
14/02/22 by Neil Kristiansen
pick up of parcel was quick and efficient
14/02/22 by SomeBody
Web site easy to navigate, plenty of choice of delivery firms at a reasonable price - Parcelforce much cheaper than going to Post Office. Item delivered next day as expected. Great service overall.
14/02/22 by Alan H
An excellent service, easy to use and delivered on time.
14/02/22 by Martyn Thomas
Great way to get great value
14/02/22 by Steven
always use parcel monkey to ship parcels and have never had any issue with them, I tell everyone to use them.
14/02/22 by B Mack
Fast shipping
14/02/22 by Dimiti
dont use this company all my stuff arrived destroyed i am fighting to receive a refund
14/02/22 by Massimo Costa
I had not use this service before but I was very impressed by how quick they came and picked up my parcel. I would use them again & I would recommend them to friends and family
14/02/22 by Anna Hirst
Parcel Monkey is efficient; you need to be aware of the uninsurable restrictions on certain items, but once you have an account the process is straightforward. ParcelForce is also a lot more more reliable than some of the cut-price couriers.
14/02/22 by Mike M
the parcel did not arrive and the tracking number does not work E bay seller will not refund
14/02/22 by Customer
Very easy to use, will definitely use again.
14/02/22 by Customer
I had to return 2 items, one a large radiator, the service via Parcel Monkey was very easy and speedy, at a good price. Thank you.
14/02/22 by Amanda
