We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,718 reviews.
Absolutely brilliant. The parcel arrived in Canada in three days. Expected it to be delayed due to postal strike in Canada. Process was simple and parcel collected as promised. Definitely highly recommend and will use again
13/12/24 by Barry Cooper
Easy to use website. Well laid out and good prices
13/12/24 by Kathryn
As I previously said it was easy and quick and delivered promptly with mo hassle. Unlike a Christmas card I sent to my sister in Australia via royal mail. Posted on 23/11/24 still mit arrived
13/12/24 by Carol
Delivered as expected…no issues.
13/12/24 by Annabelle
Quick and easy
13/12/24 by Richard S
Great service and choice of postage options
13/12/24 by Michele
Great delivery and tracking detail of my packages - thank you
13/12/24 by BB
on time collection
13/12/24 by Gerald Gerrard
used 2 in as many weeks,same driver pick up brill
13/12/24 by Geraint Edwards
An apology with promise of feedback!! Still waiting..two weeks later ! DO NOT USE PARCEL MOKEY ! You have been warned!!
13/12/24 by Mr bernard talbot
Good tracking
13/12/24 by Mrs Davenport
this is the 3rd time of using parcel monkey please take note never use this company they wont reply to emails wont give you any money back even though you pay for protection always just fob you off one of the worst company out there avoid at all costs
13/12/24 by Paul
I had a parcel to go to Manchester and a parcel to go to Manchester via parcel force .Despite both parcels being listed separately...they were both given the same tracking number ...so both parcels were sent to Belfast ..at the time of writing the Manchester parcel is still in Belfast 8 days after it was supposed to be 48 hour delivery.
13/12/24 by JH
All though there was disruption because of the weather, the parcel was delivered in reasonable time.
13/12/24 by MR PAUL CLEMENTS
Their customer service is very terrible. I think my parcel has been lost and they don’t give updates
13/12/24 by Alan
I needed to send a parcel to Hong Kong. Parcel Monkey gave me a list of possible couriers and allowed me to select and pay for the chosen service. DPD collected from me the next day and delivered ahead of schedule. Brilliant!
13/12/24 by Stephen of Milton Keynes
Great service and easy to use website - totally recommend!!!!!!
13/12/24 by deborah
APPALLING: - Driver from Parce Force was rude and used a very angry tone of voice. Denied assistance with helping carrying the boxes to the front door ( I am 6 month pregnant). Failed to verify order causing an incomplete collection. - Parcel Monkey: no contact number for customer service. "Live Chat" that only answers day after and with limited answering time. Monday to Friday from 8 to 5. Inexistent service during the weekend. - Parcel Monkey: no availabily in scheduling collection time - Parcel Monkey: reschedulling collection handled by automated messages, again not user fiendly. New labels to be printed each time. Additional costs of printing not mentioned in the website. There is no QR alternative offered. - Parcel Collection companies do not advise on a time frame for collection, do not sms or call once on their way or at the door, no tracking system possible - Collection window from 8:00 to 18:00 - Parcel Monkey: website and system not very user friendly and extremely limited information. - Labels to print state 2 different couriers companies making it extremely confusing ( Courier and Parcelforce in my case) - Box handleing: parcels upon destination arrival where in a very deprorable state. Appauling service, wont be using Parcel Monkey again nor recommend to anyone. Allow me to share that I am 6 months pregnant and the poor quality of your service and hassle on reschedlling collection and printing labels has caused an absurd added amount of stress. First Collection scheduled on 6/12/24 - incomplete collection from driver. Second Collection scheduled 10/12/24 - driver came but did not knock the door. Unknow Event stated in Parcel Monkey. We were two people inside the house. Third Collection scheduled 13/12/24 - waiting from 8:00 to 18:00 for collection
13/12/24 by Lidia
My parcel was lost after paying for a 24hr delivery hence I have lost a customer
13/12/24 by Fiona Tredgett
First time using to ship to usa was a brilliant service from start to finish
Was delivered to recipient in 4 days
Thanks for a great service highly recommended
12/12/24 by Wayn Martayn
We delivered it to shop, was uplifted on time. Was received in gd time. All intact. Very gd service polite staff.
12/12/24 by Mrs B
Straightforward easy transaction. Parcel collected as informed and delivered safely to recipient.
12/12/24 by Patricia Strong
I have always used you in the past found good service reliability.
12/12/24 by Mrs Langley
YOU SEEM TO HAVE GOT YOUR ACT TOGETHER
12/12/24 by minisport
I will let you know when its been delivered
12/12/24 by pauline burden
Unlike last year at Christmas time when two large parcels went walk about in the Aberdeen area and only just retrieved on the 24th this year everything has gone smoothly with the 3 parcels picked on time and delivered on time so well done yourselves and Parcel Force. Happy Christmas
12/12/24 by CustAndrewomer
Awful service they have lost my package.Never Recommend
12/12/24 by Customer
It was nearly perfect. No major problems.
Man who came was very good, polite and did the job very well. Main problem was me not saying trucks would have been useful to him.
All in all excellent job.
12/12/24 by Stephen Sinnick
Easy to use ,parcel pick up ,brings labels I can not fault parcel monkey they are superb.
12/12/24 by Margaret
Excellent every time
12/12/24 by DAVID MCCABE
Excellent service, Express delivery. Thank you, will definitely use the service again
12/12/24 by Dirk Stein
System works. Parcel drop off to delivery went as planned
12/12/24 by Fiona Bremner
My parcel was picked up 10 minutes before expected, it made its way to its destination very promptly to Wellington NZ. Perfect time ahead of Christmas.
Well executed Parcel Monkey & UK postal service!
12/12/24 by Mrs Bradford
Another smooth operation
12/12/24 by Gary Walker
Awful service Late collected plus they lost my package never Recommend
12/12/24 by Customer
Excellent service. And much cheaper than DHL. Who charged me nearly double and didn’t deliver!!!
12/12/24 by Shant Movsesian
Fast, reliable and amazing! Sent a parcel from the UK to USA. Collection Friday and Delivered on Monday! Amazing and cannot recommend enough. Will definitely be back :)
11/12/24 by UK Customer ..
Great price great service and updates will be using service again thanx
11/12/24 by Ian Barber
Always use parcel monkey for sending parcels out to family in new Zealand. Never beaten on proces by anywhere else
11/12/24 by Customer
Easy to navigate the website and it all went well and efficiently.
11/12/24 by Janet
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