We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,354 reviews.
Great service and great price too
28/11/24 by Lynsey Unsworth
Easy instructions
Collected from home at a selected time
Reasonable prices
28/11/24 by Janice
Exactly as it says on the tin, bunch of monkeys. They make up definitions for their t/cs on the fly. ‘Glass’ apparently covers all types of solid perspex and plastic for instance. Not to mention, they apply their own layer of prohibited items on top of all services despite the fact they’re a reseller with no physical inclusion in the logistics process. Regardless of what the standard terms of service are for the couriers they resell services for. UPS has no prohibition of half the items on Parcel monkeys list. But because you’re going through Parcel monkeys half grade website process, you lose basic rights and terms of service. So, what’s the point? The customer service team (particularly Megan (probably an ai)) give little confidence to business customers and help to bottom out the limited business value this company supposedly offers. If your items arrive damaged through this service, despite having paid extra for insurance, you can expect to be left in the cold. Several times over (latest rendition linked). Shucksters
28/11/24 by M J
Service as stated with cost only two thirds of competitors. Whats not to like.
28/11/24 by customer Ian B
Quick efficient and really low price
28/11/24 by Gigi LINCOLN
You cannot get a 30KG Parcelforce delivery label for less money anywhere. Around £10 to send a large 30KG box is a fantastic price these days.
28/11/24 by Josh
Great service website very easy to use excellent
28/11/24 by Irene McKnight
The web site was easy to use, the parcels were delivered to the USA promptly and I could track them - I will be using this service again.
28/11/24 by EAB
Delivered with care. Very pleased
28/11/24 by Pauline Kitchener
Excellent service
28/11/24 by Tony Morrin
Ease of using service, competitive rate and a brilliant delivery service from a local drop-off point. I will certainly use Parcel Monkey UK again! again!
28/11/24 by PAUL NICHOLL
Excellent service as always... though Im sad youre no longer planting a tree with every purchase?
27/11/24 by Miss Lois Cordelia
I have used Parcel Monkey for quite a while and they continue to give a great service with competitive prices. Their website is easy to navigate with numerous couriers to choose from. As usual, my packages were collected and delivered on time.
27/11/24 by Angela Palmer
Always use these for sending my parcels...give good comparison prices never had any problems
27/11/24 by Penny Barnden
Easy to use and lots of options available
27/11/24 by Franco
My package was delivered from the UK to the USA. I understood that by booking through parcel monkey all costs and charges were covered in a one time payment to them. At the time of delivery the recipient was asked to pay a $60 cheque for import tax or the item woud be returned to the warehouse. Neither the recipient or sender was informed that there were hidden costs and this was embarassingly sprung on the recipient at the door. Poor service from both parcel monkey and UPS.
27/11/24 by Tom B
Not recommendable. They appear to be cheap but arent. I sent a parcel to Canada and measured it carefully. The courier was Parcel Force. It took 10 days to deliver and they charged me £15.99 after delivery claiming wrong measurements. It was just taken out of my bank account via pay-pal.
27/11/24 by Doris
Good service on time
27/11/24 by talat mehmood
Easy to book on line, and delivery guy very helpful and cheery
27/11/24 by Amanda Rees
After having multiple parcels returned or having incurred charges on parcels with royal mail.
we now use parcel monkey and all parcels have arrived in good time with no customs issues. we use the service to send to the republic of Ireland
27/11/24 by Alistair Milner
Excellent service and good value for money.
27/11/24 by Alex Davidson
Quite amazing the price difference Parcel Monkey makes even when compared to the same carrers own website. PArcels still get to where they need to be. Insurance cover is not very generous though and can get expensive for higher value shipments compared to other carriers. I will still use Parcel Monkey, but choose for what and when carefully.
27/11/24 by David R
Ive used Parcel Monkey before. Their Website easy to navigate. Reasonably priced to send package overseas. Home collection. Quick delivery.
27/11/24 by Angela Andrews
Let customers speak to humans, Will never use this site ever again
27/11/24 by Paul Jones
Quick and reliable
27/11/24 by Elena
Smooth and easy process.
27/11/24 by Arcadia University Thoresby S
Really fast delivery
27/11/24 by Cornelius
Easy to arrange
27/11/24 by Customer
I can’t fault the service! Collected on time, with a friendly smile, kept up to date with the journey and delivered very quickly.
27/11/24 by Mrs Neal
Excellent service for parcel delivery at a competitive price
27/11/24 by Tim Bell
Easy to book in a parcel.
Received notification on its arrival.
Excellent service.
27/11/24 by Jane Muntz-Torres
Easy from beginning to parcel delivery from UK to canada in fantastic time
Amazing service and price
26/11/24 by Customer
Low price and easy booking fast delivery
26/11/24 by Customer
Very good efficient service.
26/11/24 by LAURA FARREN NIX
Excellent service
26/11/24 by Julie Weaver
sent a parcel to the US got there we no fuss and right on time
26/11/24 by steven gumbrell
good quick service,
26/11/24 by chris golding
Really impressed. First time user. Good comparison website. Able to choose Parcel Force which is a known company. Could track parcel every step of the way and it arrived at its delivery stop -Germany, really quickly.
26/11/24 by Beverley Levy
The parcel has not been delivered I have tried many to manage this . Then you suddenly receive this message Steven, Ive checked on your parcel this morning and I can see that after attempting to deliver your parcel without success, it is now on its way back to the sender. We are unable to reattempt delivery at this stage as the parcel is already being returned. Please allow up to 7 days for the sender to process your return, they will be in touch with you once they have received it. Kind Regards, Evri Customer Services
26/11/24 by STEVEN RUDD
Fantastic service, delighted ???? Parcel delivered safely and ahead of time. Will definitely use Parcel monkey next time. Thank you
26/11/24 by Olivia ONeill
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