We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 223,361 reviews.
Easy website and helpful export docs. No issues and parcel arrived safely
14/02/22 by customer
Thank you. All good as expected and on time.
14/02/22 by Customer
Good service, reasonable prices and fairly straightforward booking system. Not had any issues so far. I personally tend not to go with the absolute cheapest service though - you get what you pay for (learnt the hard way). I ship ceramics so I dont qualify for compensation so end up using lots of packaging to ensure everything arrives in one piece.
14/02/22 by Mr Deiniol Williams
Excellent a fragile parcel was safely snd carefully delivered
14/02/22 by michele jones
I have used parcel monkey on a number of occasions and found their service faultless and will be using them again in the future.
The web site is simple and quick to use with the best prices on any delivery’s.
14/02/22 by customer
14/02/22 by CORC
no customer service wrong information and no care for parcels i have used this service regulaly and generally ok but when it goes wrong there is no contact or help to sort
14/02/22 by Customer
Cheapest quote to return a large parcel. Easy to follow instructions and link to print label. Returned to local post office and parcel arrived in time scale I paid for. Will use again.
14/02/22 by Elaine
Helped me find best price for message item.
14/02/22 by J ROPER
One stop shop! All there, you chose, so much better than going to each site for prices
14/02/22 by Mr Cumming
Reliable timing - ordered a motorbike but was given a van. However nice driver and all arrived on time on a 3hr trip from London up to Birmingham.
14/02/22 by Drew
Cant fault process arranged to get a quote on sending a lithium battery return to Amazon as the post office will not accept or post lithium batteries.Went to Google searched for courier parcel monkey site come up put details in of weight size of box contents chose DHL item was collected next day and delivered within 18 hours from England to Scotland tracked and signed for happy days
14/02/22 by Mickymcd
Excellent service. The whole process was easy.
13/02/22 by Tim
Great value for heavier parcels
13/02/22 by David Coates
Shocking service, dropped off at service point 11 days ago still not arrived. Took 4 days to be collected on a 24 hour service. Absolutely useless.
13/02/22 by Customer
Easy to use, efficient and good service, much cheaper than other services, will use again
13/02/22 by Doranne
Ive used Parcel Monkey several times to book large and/or heavy parcels via the Parcel Force network, and it has always been a bit cheaper than going direct. Thankfully all my parcels have arrived safely. Will continue to use.
13/02/22 by Jeremy
It didn’t arrive next day, which I paid for :(
13/02/22 by Amanda
Fast and efficient service as always!
13/02/22 by Pauline Halstead
Straight forward - highly recommended. Thanks
13/02/22 by Syed
Excellent service, item got to me international destination without any trouble.
13/02/22 by Kais Hussain
Great way to send parcels. Easy steps to follow to fill in parcel details. Printed off address label and took to Post Office, arrived next day. Will definitely use this service again!!
13/02/22 by Mrs Canning
quick reliable service
13/02/22 by Celia Temple
From going on there web site easy to put in details of you parcel price very reasonable. Saves walking to the post office picked up to your door great .
13/02/22 by Gregory loughlin
Collected as requested and delivered promptly
13/02/22 by Carol Palmer
Brilliant service, from pick up to delivery, with your drop down menu and listed couriers its very easy to pick what you want,I highly recommend Parcel Monkey UK
13/02/22 by Mrs. Baillie
Highly efficient service!
13/02/22 by Richard
It was efficient and time saving. As well as easy to use
13/02/22 by Anon
Good variety of choices to ship a package. Package was collected as expected and delivered within the agreed timescales seamlessly. Perfect service.
13/02/22 by RobUK
Easy to compare the services and prices. So far all of the shipments i made through Parcel Monkey reached in time with no problem at the recipients end. Happy to use again.
12/02/22 by Yas
This is the 3rd time that I used parcel monkey and I’m so happy about the service, ver reliable service. Thanks
12/02/22 by Louise Mokhof
Booked a very heavy parcel for delivery-parcel monkey quoted a fantastic price with easy to follow bookings order and print out labels. Will definitely use again!
12/02/22 by CAROLINE BENN
Posted a parcel for a decent price then had a charge of over £50 taken from my card days later- reason being over size, however I added that my parcel was heavier than it actually was at the time time of booking!!! I can’t reclaim the money as I didn’t take pictures of the parcel with my label on it and also pictures of the measurements- who on earth takes pictures of a parcel their sending with measurements! Won’t be using this site again , I will stick to my usual more reliable parcel site.
12/02/22 by Gareth
Very simple to organise. Collection was on time and very straightforward. Delivery was on time. Will definitely use again.
12/02/22 by Cathy
Charged a ‘final’ charge on my parcel. I measure and weigh them again. They come back and say ‘oh! We’ve laser measured’ Oh hang on while I pull my laser measurer out!
12/02/22 by Customer
Parcel Monkey gives you a good Choice of carriers for your postage needs.
I always use parcel force through parcel monkey excellent service.
12/02/22 by Diane Irwin
Ill never use parcelmonkey again after the service I received! My item wasnt even delivered and then it cost me more to have the parcel returned than the original postage cost! Ive spent nearly £30 and Ive still got the item and Ill have to pay again to send it! Zak in customer services needs to learn how to actually provide customer service, he was the most unhelpful person Ive ever dealt with! I wouldnt recommend using this company at all! Ill be sticking with Royal Mail from now on!
12/02/22 by Mark Huyton
Faster than I thought, and cheaper than any other options.
12/02/22 by Hilary Kirton
I had an international parcel returned by Royal Mail but Parcel Monkey got it delivered really quickly
12/02/22 by Amber
I measure the size of the tent bag i add extra size to comply with a box I used my digital scales for exact weight The price was £25 the package was picked and delivered yet you took a further £52 out of my account without consulting me to say the size and weight was wrong
12/02/22 by Paul