We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,258 reviews.
Straightforward ,clear,found the courier which suited.
21/01/25 by Yvonne Skinner
Completely unreliable, paid for a collection but never came. A waste of time and money.
21/01/25 by Nick K
All went to plan no hitches and prompt next day delivery
20/01/25 by Catherine Garrett
I regret sending 4 parcels to Italy Not only they dont have a clue but it has been almost a month
20/01/25 by khan
Parcel monkey gives a large choice of options
I opted for one but when it came to pay the price had gone up a lot because it was in a remote part of USA
So they gave me alternative choices which were nearly as cheap and proved satisfactory
thank you
20/01/25 by Susan Kaye
Excellent as usual!
20/01/25 by Customer
Delivery time
20/01/25 by Customer
We are now being asked to pay for an order to be returned to us which should have been delivered to our customer in time for Christmas. Breakdown in relations between Parcel Monkey and Parcel Force each blaming each other with no regard for customer. Also WE have nobody to speak to at Parcel Monkey only email so sorting this is impossible for our customers benefit. Whichever way we end up paying at least twice if not three times to get one parcel delivered.
20/01/25 by VINTAGE CRATES
This is the third or fourth time we have used Parcel monkey. Easy to fill in forms and easy payments too. All in all a great service.
20/01/25 by Gordon
All went smoothly, will use again.
20/01/25 by Mark
It was easy to get a really well priced quote on the site and just as easy to buy and arrange collection.
A superb service!
19/01/25 by ANDREW
Parcel arrived for pick-up from my local post-office, which was wonderfully convenient, compared to having to schedule being home at delivery time. All went well, aside from one pictures glass shattering (likely as much due to how I packed it as anything else), which I can sort out easily enough with a local picture framer.
19/01/25 by Edward Welbourne
Just a good delivery service!
19/01/25 by Mr Anthony Clive Palmer
good job well done
19/01/25 by Mr DJTAGARSI
Easy for order, but horrible colections day from drivers..
19/01/25 by Jana Krchnava
Collection was ok just I wasted the whole day waiting in for it. The parcel was split open on arrival, I am still waiting to hear if anything was missing.
19/01/25 by mrs Jeanne Moore
Website easy to use, had a few issues trying to pay with a card and ended up having to re-input all the parcel details more than one including the long list of contents for the parcel. Payment worked fine when I used a Mastercard instead of Visa. Parcel arrived safely at destination without any delay and recipient informed of arrival. Overall good service
18/01/25 by Rosie Simpson
The parcel arrived undamaged. However, the delivery company stated that they could not find the address so had to attempt re delivery the following day and found the address without issue.
18/01/25 by Ruth Jackson
Stay well clear, I sent a Christmas package on the 11/12/24 collected by Evri was told it would be 4-6 working days to be delivered, this time came and past, contacted these monkeys and they kept saying they’ve chased the courier, Christmas came and went, still nothing, 30/12/24 and apparently nobody can trace my package it just vanished into the postal abyss claim started but even that’s not going well because apparently you’re not allowed to pay for items using cash( I bought 2 items at a market) and hand written receipts aren’t enough so looks like not only did my partner who is overseas not get his Christmas gifts, I’m also going to be out of pocket, absolute sham of a company DO NOT USE!!!!
18/01/25 by Emily Robinson
Do yourself a favour, if youre planning on sending a parcel using this company... Dont. The comparison aspect is easy and convenient but it is all downhill from there. I twice attempted to send a parcel in time for Christmas. The first one had to be cancelled as after driving around for hours, nowhere could provide the service FedEx supposedly offer, despite the shops being listed on the website. On the 2nd attempt, the parcel vanished completely. Neither ParcelMonkey nor Evri could provide me with any information about where it was. It contained a toy and some gift chocolates. I did not keep the receipts for these as they were purchased as part of the weekly big shop, and I naively didnt predict my parcel would be lost. Apparently food is also excluded from compensation. Im not claiming because it arrived broken or melted. Im claiming because it had disappeared into nothingness! Or some chancer has had his dabs on it before Christmas. Either way, after going around and around with customer service, its a month later and Im still out of pocket and a small child was deprived of a gift. Im glad it was a relatively low value package, so I can learn and move on. Id rather drive the 8 hour round trip to hand deliver something next time, instead of using this company. Read the recent 1 star reviews for other similar experiences.
18/01/25 by Anne
Very easy to send
18/01/25 by Dennis Groundsell
Easy to organise, fair price, good communication and delivered on time.
18/01/25 by Rachel Evans
Easy to arrange, excellent service and excellent pricing. Would use again!
18/01/25 by Customer
It was very easy to use this website to compare prices for the parcel I needed to have collected and delivered. Links then took me to the courier and I was able to sort everything up very quickly. Communication was great and I was very satisfied with the whole experience.
18/01/25 by Jan
All collected and delivered as promised.
17/01/25 by John Hoerner
Efficient and quick.
17/01/25 by customer
great service. great communication. so much better value.
17/01/25 by Customer
Did what it was supposed to do when it was supposed to so I’m happy
17/01/25 by Bob
Good recommendation of courier which was most economical, delivered on time on date promised. What more do we need?
17/01/25 by Colin Hooton
Value of delivery service 0 Value of customer service 0 I’ve been waiting for two months a parcel back because been refused from the receiver cause was 3 days in late and I’ve paid for 24h service. They never delivered back to me and don’t answer my questions! Poor service, avoid them.
17/01/25 by giuseppe di filippo
Simple booking procedure and great value for money. Weve used this service on several occasions and they have never failed!
17/01/25 by Dale Hall
all went well
16/01/25 by R H
It was quick and convenient
16/01/25 by Student Denny
So easy to use, very competitive pricing and options. Collection and delivery tracking seamless. Ive used this service several times and would definately recommend.
16/01/25 by Screen Pages
The fact that you are able to arrange a home collection
16/01/25 by D Ruse
Package safely delivered on first working day after sending
16/01/25 by Michael
Very easy to do had left personal belonging at a hotel and arranged collection with parcel monkey, absolute excellent service and good value
16/01/25 by Vicky
Terrible Experience and no pick up!
16/01/25 by Customer
Easy to use the webpage and book a parcel collection for the next day. There were no hidden extras and the chosen company collected the parcel the next day. Pricing was very competitive
16/01/25 by gill f
Excellent service
15/01/25 by STEPHEN HEATH
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