We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,765 reviews.
I have sent my sons parcel via UPS using Parcel Monkey to the US - It is not made clear their website that there is high costs to pay to actually deliver the parcel in the usa for customs! so its cost me over £400 to send my son a framed pcture he had in UK before moving to states!! I will not use this company again
29/07/25 by suzanne Ling
So everything went really well until the people I sent the item to got intouch to tell me to speak with the insurers as the couriers had damaged the item and it was now beyond economical repair. I did this and gathered all the info to Parcel Monkey and filled in the various forms they sent but was told they would not be paying out. I argued this point and they requested I send pictures of the packing, which I did. When I further pestered them they asked for evidence of my payment for the item. Thankfully I am quite organised and could find this and sent that on. Well .... I am still waiting and have been told its with a higher management team. They have everything they need, I would have thought they had already made the decision they would be paying out, it was just the amount and so they requested proof of my payment - so having paid an extortionate amount for insurance I am left still waiting. It is unbelievably inadequate. Go Royal Mail or even Direct with Evri because this is madness.
29/07/25 by Lisa Valerie
Great choice of couriers & very competitive pricing. Love the buy again option as I send parcels regularly to the same customer.
29/07/25 by Chris
First class service, thank you.
29/07/25 by Mary-Clare Rodwell
Great on time delivery from pleasant driver
29/07/25 by Mr Stephen Nobbs
Alot of choices to suit your needs, easy to organise and effective.
28/07/25 by Andy A
All good would definitely recommend and use again
28/07/25 by Phillip Frith
Quick service
And great website
Very easy
28/07/25 by Customer Ali Larosi
Absolutely awful. Do not use this company. I bought 24h delivery on Monday, they collected it Tuesday evening. It is now Monday of the next week… it’s still not delivered. I tried to contact to complain on live chat and my chat keeps being cancelled and they won’t listen to me. Awful.
28/07/25 by Customer
Straight forward service at a better price than the same chosen carrier.
Quick to use once you have saved your address and payment details.
28/07/25 by Paul Bursnall
Was picked up as stated and delivered as stated .good service all round
28/07/25 by Anthony
Very easy to use and work with
28/07/25 by Trade Aluminium Ltd
On time as usual
28/07/25 by Carol Cooper
Easily booked on line and result positive
28/07/25 by Donald
Would not hesitate to use again, bought a large item on eBay, seller was prepared to wrap but I had to arrange courier for the item, tried several companies but kept getting rejected due to size or weight constraints. Parcel Monkey seemed to look promising as they searched many more options than I could come up with, they came back to me with the perfect service and I didnt require labels printed, the driver would provide them. Received a tracking number and followed the parcel on its journey from SE England to Scotland, perfect, now I know what to do next time.
28/07/25 by David Bone
Easy to use website and price is competitive, collection and delivery all on time
28/07/25 by HQ Salon Services
Fantastic value for money, collected and all safely delivered in less than 24 hrs. I added to my order for the next day and the guy gave me some useful tips about my packaging to make sure it arrived safely eg a plastic box, hence I wrapped it in strong plastic, used lots of sellotape and added bubble wrap to the corners!
28/07/25 by Joanne Sparrow
easy to use site, good prices, fast and easy pick up from home address, very fast delivery to the USA.
27/07/25 by raymonde s andrews
Great service my parcel arrived quickly and without damage. A great price to well done Parcel Monkey
27/07/25 by J Davis
Very Smooth Dealings, hassle free 5 stars
27/07/25 by Mourne Militaria
Helpful information znd advice. Easy to use. Efficient pick up and delivery.
27/07/25 by B.Dawson
Excellent service has always
26/07/25 by a hartley
will never use again, arranged for a certain day pick up they booked it for day before, trying to ge intouch with them is hard work, got another courier at much cheaper price who done it no problem,
26/07/25 by iain
easy and clear to use
26/07/25 by Ms Isabel
Many things, will use again
26/07/25 by Customer
patrcel was colected on time and delivered with no problems
25/07/25 by Leslie light
Parcel monkey was really good. Unfortunately parcel force tracing service is absolutely useless but the item was delivered fine
25/07/25 by Roy Miller
I paid extra money £12 for collection - driver rbinging the lable through DX express - this driver did not jave patience till the door was opened to him - took a photo of locked door and said unsuccessful delivery It was not collected even after 2 days . I had to spend 1 hour of my valuable calling and for online chatting to arrange for a new collection date from Manchester . It is not delivered till now at Bham though I made a payment 7 days ago. Where as with Royal mail , I paid £3.60 for collection from Liverpool a day before and it is going to be delivered today at Bham . DX express is useless and waste of time and money and I have learnt a lesson not to use parcel monkey and to always use royal mail
25/07/25 by SRIVARSHINI SARVABHOWMA
Great price, great service
25/07/25 by D & G Leiper
The comparisons provided a clear insight to the options from various service providers.
It was a shame that there was no options for adding multiple parcels that were the same Dimensions/weight but entering the same details for the 5 parcels I was sending wasnt the end of the world. The service passed the data to the providers I chose faithfully and made my selection really easy following comparison. Will use again!
24/07/25 by Giles
We found this company to be first class in all aspects with our parcels arriving on time and in good condition, so will use again, very stress free, many thanks.
24/07/25 by christopher bowkett
My experience with Parcel Monkey was a disaster. I sent three packages — two of them were lost. I had purchased insurance, but after three months of back-and-forth, they reimbursed me a ridiculous amount: $29 for a guitar worth over $600, and $56 for a lost UPS shipment — which was merely the amount I had paid them, not the value of the contents. One of the lost items was a guitar I was deeply attached to, and they didn’t even make an effort to locate it. I was forced to file a police report for theft, as there was no tracking available at all. Their response was simply: "Its lost, we cant do anything.
24/07/25 by jean arno
Do not use - international post does not work - no contact details of the parcel which arrived at the destination country (australia) no method of contacting the courier and my parcel is at a depot somewhere in australia. I have no idea how to find my parcel at the destination country. 7 day response time to emails. Useless support!
24/07/25 by Michael
The service is easy and straightforward to use, and it works well.
24/07/25 by Roger Harpwood
basically conned via smallprint, bike was lost but it had a battery in it so would not pay the insurance! even tho battery in bike was completely discharged and posed no drama! so lost bike and no compensation for their loss of my bike!!
23/07/25 by Customer
Job well done. Thank you
23/07/25 by Stephane Bonnard
The package was delivered completely damaged and most of the items inside the package is broken
23/07/25 by Customer
Parcel has not been collected. I emailed Parcel Monkey the next day alerting them to the fact we are only open Tues-Sat along with opening hours and to please reschedule a collection. They got back to me the next day rescheduling a collection for Monday... when, as I had previously said, we are closed. I have emailed twice again and had no response. The parcel is still waiting and so is the customer who ordered the item within it!
23/07/25 by Customer
I paid for a 24hour delivery service with Parcelforce on a Thursday and even paid extra to guarantee my delivery within 24hrs but my parcel arrived 86hrs later on Monday. Needless to say, all the fresh produce arrived in a very state and I had to refund my customer. Not good at all.
23/07/25 by Menford Tapudzai
Bought postage for 10£ cheaper than royal mail, dropped it at the post office and arrived 3 days later in perfect condition! (UK to USA). Would absolutely use again.
22/07/25 by Ellen
