We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,862 reviews.
Great service and reasonably priced insurance. Ability to drop off big parcels would be useful
16/03/13
Watch this space as it's hopefully coming very soon.
No comment left by this customer.
16/03/13
No comment left by this customer.
16/03/13
Friendly courier service. Thanks
16/03/13
Thank you very much.
I was very impressed by the service, so cannot in all honesty come up with any improvements
16/03/13
That's great news, cheers :-)
Great service, many thanks!
16/03/13
Excellent and professional service .
16/03/13
All good, picked up on time, delivered on time. What more to like?
16/03/13
no comment
16/03/13
ok very well good
15/03/13
My parcel was not collected on the paid for date and there was no communication. First time to use your company and the last.
15/03/13
Our Response: On behalf of the courier concerned please accept our apologies for the first failed collection.
very good service as usual.
15/03/13
no comment
15/03/13
great job. only one idea , would by wery helpfull if you call lets say one hour prior to collection. but doing well anyway. thx . mariusz
15/03/13
Have accounts so I can pay in one go at the end of the month.
15/03/13
We are not interested in providing credit but thanks for your suggestion anyway.
no comment
15/03/13
Be on time
15/03/13
Our Response: I am sorry if the courier you selected failed to collect on time.
Great service - collection and delivery as planned.
15/03/13
Thank you I will be using you again 100%
15/03/13
excellent recommended service,
15/03/13
Thank you and it's great to see you will be recommending us.
no comment
15/03/13
no comment
15/03/13
no comment
15/03/13
no comment
15/03/13
Very happy with this service, great price too
15/03/13
Service was booked for next day - at the premium rate charged, I expected Sat not Mon - Sat is next day when booking on a Fri!! Poor really
15/03/13
Our Response: Please read our quote page again. If you want a Saturday delivery you can select, book and pay for it. "Next day" is next working day as fully explained throughout the website.
excellent fast service
15/03/13
very good service will use again
15/03/13
no comment
15/03/13
You picked up on time and delivered to Iceland but the customs help up the parcel and we had to pick it up from the airport . not your fault
15/03/13
Thank you for your understanding in this case.
didn't seem to have an option for collections instructions to be added, such as avoid a certain time if possible
15/03/13
No extra detail required. Perfect!
15/03/13
Thank you very much.
No comment left by this customer.
15/03/13
Nobody came on the day to pick up the parcel on the first day then it had to be rescheduled.
15/03/13
Our Response: On behalf of the courier concerned please accept our apologies for the first failed collection.
You addressed it wrongly on the label so it's delayed thud delivery as receiver has to make arrangements. Please take a look AG the rplabel.
15/03/13
All so easy it would just be really helpful to be able to see a rough time for collection before booking. I'd use you more
15/03/13
We agree but at the moment can only offer what the couriers themselves say they can manage. Unfortunately for now that's an "Any time" collection window.
No telephone number available to resolve issues
15/03/13
Our Response: But we do have a dedicated online support team who are much more cost effective and very efficient.
Excellent service and will definitely use again
15/03/13
Delivery quoted from 8am - 6pm. No tracking available despite "track your shipments" on website. Had to stay in all day until 4pm deliv.
15/03/13
Our Response: So it was delivered within the time frame stated then!!
No comment left by this customer.
15/03/13
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