We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,866 reviews.
excellent service, more detail about the international shipping requirements (proforma invoice etc) before booking would have been useful
28/03/13
Excellent service, will continue to use in the future
28/03/13
Fantastic news, Thanks very much.
I waited in all day for my items to be picked up and no one showed I rang up and was told that know one answered the door which is rubbish
28/03/13
No comment left by this customer.
28/03/13
No comment left by this customer.
28/03/13
Excellent service, fast and on time, definitely use it again. Highly recommended.
28/03/13
Thank you and it's great to see you will be recommending us.
No comment left by this customer.
28/03/13
order was easy and everything ran smoothly cheers
28/03/13
Great service!
28/03/13
Excellent despite the snow managed to collect early on
28/03/13
No comment left by this customer.
28/03/13
All OK
27/03/13
Easy to use online booking and tracking, efficient and cost effective! Overall, fabulous service, thank you.
27/03/13
And a big thank you for booking with us :-)
No comment left by this customer.
27/03/13
No comment left by this customer.
27/03/13
very disappointed 3 days late for collection, nobody wanted too sort the problem, i kept getting passed from pillar to post!!!!
27/03/13
Our Response: On behalf of the courier concerned please accept our apologies for this and we will speak with them.
worked really well. Thank you.
27/03/13
You did what you were meant to do.
27/03/13
Yet again arrived ahead of schedule, great company and a very satisfied returning customer!!!
27/03/13
No comment left by this customer.
27/03/13
I found the service to be excellent, first time used and will definately use again. Nothing negative to say.
27/03/13
Thank's very much for making your first booking with us.
Very easy to use, courier collected when expected
27/03/13
No comment left by this customer.
27/03/13
The delivery did not arrive on the scheduled day and when I phoned up I found it was still in the depot but no one had let me know
27/03/13
Our Response: I am sorry to read that. Please contact our online support team via your account who will look into this for you.
No comment left by this customer.
27/03/13
when entering dimensions,I put in 2x1x1,I thought it was in metres,you may want to make it clearer,parcel was still delivered,will use again
27/03/13
It's very clear on the website that all dimensions need to be entered in cm!!!
Thank you, you picked parcel up thursday from bury manchester and post to fife scotland friday and was very pleased
27/03/13
This one was ok but the previous two that had failed collections, (one 3 days) were very poor no credit offered for a 4 day nextday delivery
27/03/13
Excellent service, slight problemwith timing, but not a problem. Well done, will continue to use you. Thank you
27/03/13
Thank you very much.
THE PARCEL ARRIVED A DAY LATE, WHEN IT WAS NEXT DAY DELIVERY, DISGUSTED AND ANGRY AT YOUR SERVICE
27/03/13
Our Response: Booked last Wednesday, collected last Thursday and delivered last Friday. What is wrong with that?
The driver who picked up the parcel was both friendly and helpful, we also found that cost of sending the parcel was very reasonable
27/03/13
We always advise our customers to get to know their local driver as they will often work around your needs.
No comment left by this customer.
27/03/13
Absolutely hassly free - Both parcels picked up and delivered to me promptly - Well done!
27/03/13
Very good service. A***** Thank you
27/03/13
No comment left by this customer.
27/03/13
exceptional service. will for sure use again many thanks.
27/03/13
Excellent Thank you
27/03/13
Comes up city link and then dhl pick the parcel up?
27/03/13
I am sorry but you are mistaken.
Excellent Service and Price - Thank you
27/03/13
No comment left by this customer.
27/03/13
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