We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,785 reviews.
No comment left by this customer.
16/04/13
No comment left by this customer.
16/04/13
Everything worked well. Slight confusion when courier driver turned up over labelling but very quickly resolved.
16/04/13
great service. Superb value. could have done with a eta collection time as waiting in until 4pm
16/04/13
No comment left by this customer.
16/04/13
No comment left by this customer.
16/04/13
It would be good to know if collection is to be am or pm
16/04/13
We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
I found working with your service, simple and very satisfing. Collect was good and delivery excellent.
16/04/13
excellent service, easy to use. Really like simple commercial invoice.
16/04/13
As usual, excellent service delivering a fragile item. Would be nice to know the size restrictions on the £6.99 service though !
16/04/13
Our system calculates this based on the volumetric total of the item. Therefore something slightly longer may be acceptable if it's not as deep for example. Try our quote engine using the dimensions you have and it will let you know if it's acceptable or not.
No comment left by this customer.
16/04/13
No comment left by this customer.
16/04/13
Really efficient also easy to book and I have not heard it hasnt arrived! So all good.
16/04/13
Great service thank you!
16/04/13
No phone number for you and my parcel still isn't here yet and I have no idea where it is !! Sort this for me please
16/04/13
Our Response: I am sorry to read that your item was damaged in transit. Please contact our dedicated online support team via your account who will help you start a claim.
No comment left by this customer.
16/04/13
No comment left by this customer.
16/04/13
Collected and delivered on time. Thank you.
16/04/13
No comment left by this customer.
16/04/13
Cannot fault this service. Excellent as always.
16/04/13
No issues with service
16/04/13
No comment left by this customer.
16/04/13
No comment left by this customer.
16/04/13
Very good service i will use parcel Monkey again many thanks!
16/04/13
Thank you very much and it's great to read you are so happy :-)
No comment left by this customer.
16/04/13
Parcel arrived safely in Italy. Marvellous
16/04/13
No problems at all, using the services so often now that I know the couriers!
16/04/13
We always advise our regular customers to get to know their local courier driver as they will often work around your daily needs.
collected by city link on time and delivered on time. A1 service as usual.Many thanks
16/04/13
Everything worked well. Being able to specify a pickup time would be good though.
16/04/13
I was disapointed that the original quick quote for nightfrieight went from £16 to £78 for a delivery very near glasgow
16/04/13
Our Response: The quick quote doesn't take into account postcodes which can make a difference if they are considered remote by the courier company selected.
All delivered safe and undamaged. Thanks for your service.
16/04/13
great service, fast delivery
16/04/13
No comment left by this customer.
16/04/13
It would be useful to receive a text to confirm when the package had been delivered.
16/04/13
I waited in all Thursday. The Night Freight Courier didn't turn up. The telephone comm. with their office was poor. They picked up +36hrs l8
16/04/13
Our Response: On behalf of the courier concerned please accept our apologies for the delay in collection. Rest assured we will speak to them about this.
good pick up arrangment with city link thankyou would like to see better price for goods up to 5-10 kg as some other parcel firms
16/04/13
No comment left by this customer.
16/04/13
No comment left by this customer.
16/04/13
Very happy indeed. Thanks again for your great service
16/04/13
No comment left by this customer.
16/04/13
