We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,283 reviews.
prompt pleasant and efficient
02/04/13
twice in a row, no-one came to collect our parcel and had to deliver it ourselves to depot. VERY frustrating
02/04/13
Our Response: According to the tracking the item in question was "Signed for by 'BISHOP' at 09:38 on Thursday 28th March."
You people said it would take 3 to 4 days.
02/04/13
Our Response: The transit times we display are based on what the couriers themselves advertise.
Fantastic service , can't fault it
02/04/13
No comment left by this customer.
02/04/13
No comment left by this customer.
02/04/13
No comment left by this customer.
02/04/13
Let us know approx time of pick up and delivery
02/04/13
No comment left by this customer.
02/04/13
great service provided on last 4 transactions and will continue to use Parcel Monkey.
02/04/13
Very happy with service
02/04/13
Possibly a timed (e.g morning or afternoon) pickup slot could be made available. Otherwise service 100% good.
02/04/13
Prompt pick up and delivery - easy to purchase and a good price
02/04/13
Timely collection and fast delivery. Thank you.
02/04/13
No comment left by this customer.
02/04/13
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02/04/13
No comment left by this customer.
02/04/13
No comment left by this customer.
02/04/13
No comment left by this customer.
02/04/13
A next day delivery should be collected in time for next day. In this case it wasn't collected untill the following day.
02/04/13
Our Response: On behalf of the courier concerned please accept our apologies for the delay in collection. Rest assured we will speak to them about this.
excellent service provided, would def recommend to a friend. Thankyou Xx
02/04/13
Thank you and it's great to see you will be recommending us. x
No comment left by this customer.
02/04/13
Collection was booked because it could be collected same day, but was not. Finally collected next day.
02/04/13
Our Response: I am sorry but the service you booked does not have a same day collection option.
No comment left by this customer.
02/04/13
it still has not been collected!!!
02/04/13
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this. Please contact our dedicated online support team who will look into this further for you.
No comment left by this customer.
02/04/13
No comment left by this customer.
02/04/13
Very poor still not recieved my parcel 4 days after the pick up uuurrrggg
02/04/13
Our Response: According to the tracking it has just been delivered. Signed for by 'DUNFORD' at 12:18 on Tuesday 2nd April.
very good efficient service and cheaper than parcelforce. thanks
02/04/13
Once again the parcel monkey service has done well! - Fast, Easy and on time....
02/04/13
didnt collect on time day late
02/04/13
Our Response: On behalf of the courier concerned please accept our apologies for the delay in collection. Rest assured we will speak to them about this.
Another prompt collection and delivery, thank you.
02/04/13
excellent will defo use ou again - fanatstic service 7 days door to door with eatser in betwen thank you
02/04/13
Fantastic news, Thank you very much.
last two items ordered have involved DHL as courier. The tracking number has not been easy to decipher is it the PM #### or DHL waybill no?
02/04/13
Great service as always
02/04/13
No comment left by this customer.
02/04/13
Parcel picked up and delivered on time. Good price. Easy to use your service. Many thanks, will use you again.
02/04/13
Very good service as usual
02/04/13
As usual a speedy and perfect delivery thankyou
02/04/13
Excellent service - parcel arrived next day.
02/04/13
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