We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,283 reviews.
great service again!!!!
02/04/13
great quick service
02/04/13
I paid for next day delivery and took 4 days
02/04/13
Our Response: On behalf of the courier concerned please accept our apologies for the delay. Rest assured we will speak to them about this.
No comment left by this customer.
02/04/13
Great, City Link delivered the next day all went well thank you will be using again and will recommend
02/04/13
Thank you and it's great to see you will be recommending us.
No comment left by this customer.
02/04/13
The service was very prompt. Very pleased.
02/04/13
very prompt service and excellent value for money
02/04/13
We had the parcels picked up on the 22/03/13 and have still not received! Have sent emails and have no reply. Very concerned!
02/04/13
Our Response: I am sorry to read that and have you contacted our dedicated online support team? They will take care of this for you if you contact them please.
I don't know if the parcels were delivered, when. Lack of confirmation
02/04/13
No comment left by this customer.
02/04/13
Excellent as always on time and fully tracked
02/04/13
No comment left by this customer.
02/04/13
The parcel still haven't arrived. This is very poor service it has been over a week!
02/04/13
No comment left by this customer.
02/04/13
very happy with the service, but will appriciate, a choice of a specified morning or afternoon collection.
02/04/13
No comment left by this customer.
02/04/13
No comment left by this customer.
02/04/13
Prompt and efficient as usual
02/04/13
Totally satisfied. Collected on time and kept advised of progress. Will use again
02/04/13
No comment left by this customer.
02/04/13
Brill service thanks
02/04/13
Pleased with service, good price and picked up on time. Will definitely use again
02/04/13
No comment left by this customer.
02/04/13
Great stuff, really easy and efficient system.
02/04/13
No comment left by this customer.
02/04/13
No comment left by this customer.
02/04/13
Good service, good prices. Would like the option of collection within normal business hours (9am-5pm). Will use again.
02/04/13
No comment left by this customer.
02/04/13
Would have been better if next day was next day and not two days time. The cut off should be clearer when placing next day orders.
02/04/13
Parcel collected and delivered on time but was left on door step with no signature and half the box missing.
02/04/13
everything as promised, super cheap
02/04/13
We were unable to download the label - which caused some concern at the time.
02/04/13
Lovely driver, very pleasant , great service, love using your service, thank you
02/04/13
And a big thank you for booking with us :-)
shipment PM_1253530_1788560 has still not been delivered and is lost in the Courier system somewhere between Shrewsbury and Manchester
02/04/13
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this. Please contact our dedicated online support team who will look into this further for you.
No comment left by this customer.
02/04/13
Extremely happy with timeliness and tracking. Would definitely recommend to others.
02/04/13
Thank you and it's great to see you will be recommending us.
Not Very good! Never turned up when promised and were very late in coming the following day. Poor communications....
02/04/13
No comment left by this customer.
02/04/13
No comment left by this customer.
02/04/13
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