We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,948 reviews.
Overall very happy with the service. An approximate collection and delivery slot would be helpful though.
27/07/13
We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
First time using this brilliant company. Simple to book and item picked up and delivered quick Competitive prices will use again when needed
27/07/13
Thank you for making your first booking with us and please come back soon :-)
No comment left by this customer.
27/07/13
everything from collection to delivery works as stated....4 days UK to Vietnam...Great
27/07/13
No comment left by this customer.
27/07/13
An AM or PM pickup designation would be helpful
27/07/13
Would love a 'same day collection' rather than next day when booking online.
27/07/13
We would love to offer you this but the couriers find this operation very difficult to plan for.
Excellent service thank you
27/07/13
Great Service. Good price. Delivered next day.
27/07/13
Fantastic news, Thank you very much :-)
Never disappoint
27/07/13
ecxcellent, saved me time
27/07/13
things have gone to plan just lately. thanks
26/07/13
great service! a collection time on the day would be good. Will use you again.
26/07/13
no comment
26/07/13
no comment
26/07/13
The delivery person did not take much care in handling the goods from the collection to the transport van.
26/07/13
Excellent service and my customer received his parcel within time :-)
26/07/13
does exactly as it says on the tin :) will be using u again
26/07/13
That's great to know, Thanks very much :-)
excellent as usual
26/07/13
no comment
26/07/13
excellent
26/07/13
no comment
26/07/13
Excellent service. Parcel picked up from home and delivered the next day. Parcel was easy to track.
26/07/13
no comment
26/07/13
no comment
26/07/13
no comment
26/07/13
Excellent service in all areas.....Well done. Will use again.
26/07/13
Great service, parcel collected lunchtime and delivered next morning. Could improve things with choice of am/pm collection.
26/07/13
i am very pleased with service and will definately use again. quick pick up, easy to book, quick delivery. excellent thank you
26/07/13
no comment
26/07/13
no comment
26/07/13
couldn't be more satisfied with service. Will no doubt use again. Thanks
26/07/13
excellent. thank you.
26/07/13
No issues at all, service as expected.
26/07/13
Smooth, easy transaction, just what raindropsies needed to get the item to her customer.
26/07/13
if you could provide a text service to inform us 1 hour before arrival so not sat in all day, that would be amazing! :-D thanks
26/07/13
This is coming, along with other improvements later this summer, to our Nightfreight / DX services.
No comment left by this customer.
26/07/13
Collection man struggled to fit item in bag, said couldn't accept item, yet accurate dimensions were given. Bag brought too small?'
26/07/13
The 28x29x36cm declared would fit easily into the bag.
item still isnt delivered yet!!! collecting driver was rude. no telephone support
26/07/13
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this. Please contact our dedicated online support team who will look into this further for you.
you recommended Courier, they did not pick up the parcel I took it to their depot. I was in office til 6pmthe driver said we were closed
26/07/13
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