We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 238,061 reviews.
Nothing to add really. All went swimmingly :)
17/08/13
From this end it went well, not heard from the customer so hopefully they are happy
17/08/13
Great service and so easy to use. Have used this service twice now - sending excess baggage from UK to Australia - much cheaper option.
17/08/13
It's great to see you are so pleased with our own International service :-)
Good service
17/08/13
slow to update tracking information
17/08/13
Our Response: The information we display comes direct from the couriers but we are sorry if you think this is a little slow at times.
Lovely thanks, parcel was collected and delivered on time.
17/08/13
spot on
17/08/13
no comment
17/08/13
Although packed securely parcel arrived damaged and had to give a refund to the customer. Item was not handled with care.
17/08/13
Our Response: I am sorry to read that your item was damaged in transit. Please contact our dedicated online support team via your account who will help you start a claim.
Collection never arrived on day we booked with no cancellation notification or advice,very disappointed as waited around all day and evening
17/08/13
Great service and price
17/08/13
no comment
17/08/13
no comment
17/08/13
Parcel collected 2 days late currier advised that instruction was not passed to them until the collection day. I booked it 4 days prior
17/08/13
Our Response: This is incorrect on their part and on behalf of the courier concerned please accept our apologies for their mistake.
brilliant fast easy service, will recomend!
17/08/13
Thank you and it's great to see you will be recommending us.
How can you improve on perfection - impossible
17/08/13
no comment
17/08/13
Really unhappy. 4days after item being collected by DX still not delivered!! No updated tracking details
17/08/13
Our Response: The review is in relation to a City Link booking which was collected and delivered on time.
no comment
17/08/13
excellent services
17/08/13
no comment
17/08/13
Although care was taken when packaging the item and marking it as fragile, the contents were still broken on arrival
17/08/13
I am sorry to read that your item was damaged in transit. Please contact our dedicated online support team via your account who will help you start a claim.
Well Done I have received my parcel from U.K. to Cyprus in two days. This is what you call service. A+
17/08/13
It's great to see you are so pleased with our own International service :-)
no comment
17/08/13
no comment
17/08/13
no comment
16/08/13
no comment
16/08/13
no comment
16/08/13
Des was great as always..
16/08/13
Good old Des ;-)
The parcel has not been shipped yet. The Courier courier didn't pick up on 2 occasions on a guaranteed next day service.Very disappointed.
16/08/13
Our Response: Tracking shows 13/08/13 15:22 The premises were closed when the driver attempted to collect these goods.
Highly recommended for parcel postage... Delivery on-time!
16/08/13
Thank you and it's great to see you will be recommending us.
no comment
16/08/13
A1
16/08/13
one of the only courier service that would take a bulky object
16/08/13
Fantastic news, Thank you very much :-)
Very easy to use and good comparison service
16/08/13
Excellent Service.Will use again.
16/08/13
parcel should have been delivered Monday not deliverd until Wednesday. Said cards left, none were. If out contact tel no. on door not used.
16/08/13
Excellent service as per usual. Very quick delivery.
16/08/13
Easy to use and very quick quotes, with competitive prices. What more could you ask for?
16/08/13
The Parcel weighed 4.5Kg but you have billed me for 25.4 Kg. I therefore believe you are bandits & will never use your service again.
16/08/13
Our Response: You have been additionally charged based on what the courier collected and invoiced us for. Nothing more and nothing less.
