We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,294 reviews.
My parcel still has not been collected and I am unable to book a new collection as the numer isw not accepted
30/07/13
Our Response: I am sorry to read that. Please contact our dedicated online support team via your account who will look into this for you.
Pleased good service
30/07/13
Excellent as usual!! Thanks.
30/07/13
As always, great service, no problems at all, very happy, easy to book parcels in and email reminder next day is a lovely touch.
30/07/13
Thank you very much :-)
Parcel picked up and delivered but when I had a query your online answer service took 6 hours to get back to me parcel already picked up.
30/07/13
well done you got it right this time much better than the last time I used your service thank you
30/07/13
No comment left by this customer.
30/07/13
No comment left by this customer.
30/07/13
Always an excellent service and well done to City Link too :o)
30/07/13
No comment left by this customer.
30/07/13
Only improvement would be a pick up time slot.
30/07/13
Good service, but I had to contact City Link as I was worried that they would miss collection... again.
30/07/13
No comment left by this customer.
30/07/13
Excellent - but insurance is very expensive
30/07/13
well done
30/07/13
Perfectly happy with the service, Thank you
30/07/13
did exactly as said
30/07/13
It would be great if you could offer a large letter/small parcel service as well, as you offer a hassel free excellent value for money
30/07/13
Excellent service, as always
30/07/13
No comment left by this customer.
30/07/13
No comment left by this customer.
30/07/13
Great, very efficient. Thank you
30/07/13
Had trouble with 'Track Your Shipment'. Other than that, service was excellent.
30/07/13
Great all round.
30/07/13
I was very impressed with the price and easiness of placing the order online and it was collected and delivered safely.
30/07/13
No comment left by this customer.
30/07/13
I specified a before 9am delivery but it was not recieved until 9.45am
30/07/13
Excellent Service as always
30/07/13
Service was just right. What more can I say.
30/07/13
Was very happy with price, service and tracking. Will use again.Thank you.
30/07/13
parcel was destroyed en route on an international shipment. Where is the claims procedure on your website?
30/07/13
Great service, early am pick up and on time delivery...ideal, thanks.
30/07/13
This was supposed to be a next day service. Courier said a card was left. My customer was in all day, received no card, no delivery.
30/07/13
No comment left by this customer.
30/07/13
Very smooth and quick service, but I had to send a laptop at my own risk, as you do not offer an insured service for laptops.
30/07/13
The checkout process was nice and easy, driver came next morning with labels and receipts with tracking number. Best price, by far, online
30/07/13
ordered nxt day delivery wed, collected thurs, tried to deliver tues, took 3 working days
30/07/13
fantastic service, all my customers are very happy,maybe same day collection would be also good
30/07/13
No comment left by this customer.
30/07/13
arrived on time to collect and delivered the next day, excellent thanks
30/07/13
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