We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,946 reviews.
No comment left by this customer.
25/07/13
Item arrived smashed.
25/07/13
Our Response: I am sorry to read that your item was damaged in transit. Please contact our dedicated online support team via your account who will help you start a claim.
Our parcel was not collected and needs to reach our customer today. Very poor service
25/07/13
It would be better if on the day your reminder email could state AM or PM collection as often done by delivery companies eg M&S
25/07/13
We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
drop off at depot made it so easy!
25/07/13
Extent service, will use again
25/07/13
You were fine, City Link not so good. Phone re-arrange service not working etc. Parcel is here though!
25/07/13
great
25/07/13
very good service and the cheapest
25/07/13
item arrived damaged
25/07/13
Our Response: I am sorry to read that your item was damaged in transit. Please contact our dedicated online support team via your account who will help you start a claim.
no comment
24/07/13
Spot on service, highly recommend
24/07/13
Excellent from on line to pick up and hopefully delivery. Great price .Would fully recommend.
24/07/13
after 5 days my status is still in scheduled for collection status and hence very disappointed.
24/07/13
no comment
24/07/13
no comment
24/07/13
Fantastic service, great price, very impressed
24/07/13
Excellent simple service
24/07/13
no comment
24/07/13
very fast and efficient no complaints and would definitely use again
24/07/13
Top stuff and great service as always with the 'Monkey - thank you!
24/07/13
LOL, and thanks very much ;-)
No comment left by this customer.
24/07/13
tracking system is confusing and unclear. need more information
24/07/13
Excellent service
24/07/13
parcel took 72 hrs to deliver, 48 or les is better. But thank you.
24/07/13
No comment left by this customer.
24/07/13
No comment left by this customer.
24/07/13
Booked on the evening,collected next day, delivered next day, excellent
24/07/13
Easy to use - Reliable - Excellent customer support
24/07/13
No comment left by this customer.
24/07/13
we received an email saying unsuccessful collection, but it had been collected and arrived as expected. unnecessary panic and confusion.
24/07/13
parcel was received crushed. have arranged to collect goods (at my expense) as yet you have failed to collect. not happy
24/07/13
excellent service well done.
24/07/13
No comment left by this customer.
24/07/13
Great service throughout. Thanks
24/07/13
Easy to book, collected the next day as arranged. Excellent service!
24/07/13
Great and very easy service
24/07/13
no comment
24/07/13
no comment
24/07/13
Was told 2-3 days delivery and 6 days later it still has not arrived !!!!
24/07/13
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