We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,789 reviews.
No comment left by this customer.
13/08/13
No comment left by this customer.
13/08/13
Always happy with service we get with City Link. Would't ever use Nightfreight again .I waited in ALL day and they didn't turn up until next
13/08/13
Parcel collected and delivered on time. Can't ask for more than that.
13/08/13
No comment left by this customer.
13/08/13
No comment left by this customer.
13/08/13
i SENT 2 X LARGE grp HORSES FOR A CHILDREN'S RIDE. FORBIDDEN BY YOUR LIST ? MENTION HORSE AND IT CHUCKS IT OUT !!
13/08/13
no comment
13/08/13
no comment
13/08/13
2 parcels meant to be delivered on Friday 9th. One was delivered Monday 12th. The other still not delivered. Courier not great.
13/08/13
Our Response: On behalf of the courier concerned please accept our apologies for the delay in delivery Rest assured we will speak to them about this.
unhappy service, no help with complaints or claims. Extremely poor service
13/08/13
Our Response: That is not correct but I am sorry you feel that way.
excellent, thank you.
13/08/13
quick and easy to arrange a top company.
13/08/13
FAST DELIVERY AND EASY TO USE YOUR SYSTEM AND WOULD RECOMMEND TO OTHERS
13/08/13
Thank you and it's great to see you will be recommending us.
no comment
13/08/13
Very good service
13/08/13
no comment
13/08/13
You did what i paid for within the time i paid for it to be done
13/08/13
:-)
no comment
13/08/13
no comment
13/08/13
I am sorry, I didn't have my glasses on and thought it said very good.
13/08/13
Our Response: LOL and no problem ;-)
collection on time and not too late in the day !
13/08/13
A very good service indeed, beats lugging parcels to the post office or dealing direct with couriers.
13/08/13
Fantastic news, Thank you very much :-)
(AN IDEA ! EMAIL THE STAGES OF TRACKING OF PACKAGES OR JUST SOME OF THE INFO)---BUT SERVICE IS VERY GOOD EVEN NOW
13/08/13
A very friendly helpful driver. More precise collection time would be helpful, even if its only am or pm. A pain having to wait in all day.
13/08/13
We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
Parcel arrived in good time but contents were smashed
13/08/13
Our Response: I am sorry to read that your item was damaged in transit. Please contact our dedicated online support team via your account who will help you start a claim.
splendid, thanks.
13/08/13
no comment
13/08/13
An excellent service
13/08/13
no comment
13/08/13
very good service
12/08/13
fast, reliable, accurate!
12/08/13
no comment
12/08/13
no comment
12/08/13
no comment
12/08/13
all perfect! thank's
12/08/13
no comment
12/08/13
No one showed up for my suitcases. No one will be home anymore. I need a refund.
12/08/13
Our Response: On behalf of the courier concerned please accept our apologies for this and rest assured we will speak to them. You will be fully refunded for this.
Wish there wer allotted time slots for collection ie between 8-1 1-6 but will continue to use
12/08/13
Great Prices and Fast and Efficient... Very Pleased
12/08/13
