We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,789 reviews.
excellent easy to use service, collected as arrange and delivered the next day, would reccomend
12/08/13
Thank you very much :-)
No comment left by this customer.
12/08/13
All good, no complaints.
12/08/13
Good service although it would be nice to have a smaller time window for pick-up. The courier didn't arrive until 6:30pm.
12/08/13
Friendly on-time pickup as usual - delivered next day as agreec.
12/08/13
All good thanks
12/08/13
No comment left by this customer.
12/08/13
Did just what you said you would do and for less than Royal Mail wanted to charge.
12/08/13
Happy as is ... thanks
12/08/13
No comment left by this customer.
12/08/13
The Easiest and cheapest way to send anything anywhere, even international packages are a breeze,with all the relevant customs docs provided
12/08/13
No comment left by this customer.
12/08/13
A*
12/08/13
No comment left by this customer.
12/08/13
Driver did not attempt pickup despite claiming he had - neither mobile phone number used and had to chase by phone to rearrange same day
12/08/13
You are much cheaper than walking to the post office. Online instructions were easy to follow.
12/08/13
Great prompt services
12/08/13
A more accurate collection timing and a tracking number on first response email
12/08/13
No comment left by this customer.
12/08/13
Delivered as described thanks
12/08/13
Thank you very much :-)
You didnt collect the parcel - Could we get a refund please?
12/08/13
Our Response: I am sorry to read that and yes of course you will be refunded. Please contact our dedicated online support team via your account who will arrange this for you.
Perfect service. Thank you
12/08/13
Parcelforce was the most competitively priced and was delivered in the USA on the 4th day.
12/08/13
Fantastic news, Thank you very much.
No comment left by this customer.
12/08/13
No comment left by this customer.
12/08/13
Efficient, easy to use, friendly, prompt.
12/08/13
no comment
12/08/13
no delivery... parcelforce dont recognise parcel number...
12/08/13
Our Response: Your item is under inspection as shown in the tracking details you can view. 8th August 2013 @ 08:58 Standard customs procedure/under inspection. ParcelForce only delivered the item into our International hub partner so are unable to help you. Please contact our dedicated online support team via your account who will help you further with this issue.
Excellent & prompt/quick service. I am fully satisfied. Keep it up.
12/08/13
We will always try our very best.
Turned up right at the end of the day which was making as think that you guys weren't turning up
12/08/13
Our Response: So all is good then :-)
Everything worked the way it said it would! Everything arrived safely. It would be nice to know about the added VAT earlier in the process
12/08/13
The price including VAT is displayed beneath the non VAT price.
good service
12/08/13
no comment
12/08/13
no comment
12/08/13
Great service liked that you provide the label as this parcel was being collected for me from the seller.
12/08/13
Excellent service but the parcel was shown as received at depot for delivery two hours after it had been delivered. Software?
12/08/13
Yes I think you are correct.
Great service
12/08/13
no comment
12/08/13
An email to confirm my item was delivered would have been great!
12/08/13
Our Response: This information is available via the tracking link next to the order in question.
no comment
12/08/13
