We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,957 reviews.
Great service. Collected early. delivered on time.
30/07/13
no comment
29/07/13
Picked up on time as arranged. Delivered on time safely. Will use again. Thank you
29/07/13
no comment
29/07/13
no comment
29/07/13
no comment
29/07/13
Took 2 days to make the pick up
29/07/13
cant complain all went fine thanks PM
29/07/13
Brilliant service and great price, will definately be using again
29/07/13
Fantastic news, Thank you very much.
no comment
29/07/13
no comment
29/07/13
No problems at all- collected and signed for, thanks! ame driver as before, he knew where to come (house is a bit hard to find)
29/07/13
We always advise our regular customers to get to know their local courier driver as they will often work around your daily needs.
great sevice at a low cost , brillient
29/07/13
no comment
29/07/13
no comment
29/07/13
Timely and efficient - thank you
29/07/13
no comment
29/07/13
City Link is always great. Tried DX at £1 cheaper and was not impressed with the attitude of the driver.
29/07/13
The package still hasn´t arrived, is almost a week late and no one has contacted me at all - I´m getting on to it myself now.
29/07/13
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this. Please contact our dedicated online support team who will look into this further for you.
Was confused by your insistence that I pay the insurance premium on things that you would only carry on an uninsured basis..ie Golf Clubs
29/07/13
Efficient and extremely helpful
29/07/13
I was 100% happy with the service provided thankyou I will use parcel monkey again
29/07/13
Fantastic news, Thank you very much.
Great service, thank you!
29/07/13
Next day pick up and friendly collection man. It would have been handy to know a rough time for collection. Overall very happy with the ser.
29/07/13
Good stuff on time would use it again
29/07/13
I'm awaiting response regarding damage of my goods. Heard nothing yet pull your fingers out.
29/07/13
Our Response: I can find no message from you under this order and shipment number or your log in email address.
No comment left by this customer.
29/07/13
The delivery was made on time but had some breakages, had to refund my customer partially.
29/07/13
Our Response: I am sorry to read that your item was damaged in transit. Please contact our dedicated online support team via your account who will help you start a claim.
Great prices great service
29/07/13
It's great to see you are so pleased with our own International service :-)
Brilliant Service Cannot criticise in any way.
29/07/13
Great price, very quick. Cheers
29/07/13
No comment left by this customer.
29/07/13
Great service, no complaints
29/07/13
If the courier could give an indicative time for uplift within a 3 or 4 hour window that would be helpful.
29/07/13
We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
Very happy with service thank you
29/07/13
No comment left by this customer.
29/07/13
couldn't believe how quickly and efficiently it all happened - from UK to Hong Kong in 3 days
29/07/13
It's great to see you are so pleased with our own International service :-)
No comment left by this customer.
29/07/13
Neight Freight cost me two days off work, failed to collect on the first arranged date, dont answer their phones Ditch them they are ****
29/07/13
Could not fault the service, didnt book till late Mon Eve, parcel collected Tues delivred 9am Weds, wish everyone was this good. welldone!!
29/07/13
That's fantastic news, Thank you very much :-)
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