We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,294 reviews.
Courier should estimate what they will pick the parcel, morning or evening. Instead the say anytime and they don't deliver next day.
02/08/13
Our Response: They do deliver next day in over 97% of cases. We agree regarding an ETA but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
I sent parcel to Egypt 26 July ,till now they didn't recived
02/08/13
collection was done very well (on time).... collection staff is friendly.....
02/08/13
good again
02/08/13
A trouble-free and excellent service throughout, thanks!
01/08/13
very good
01/08/13
Don't put so much emphasis on citylink. They are rubbish. Parcel force we mich better.
01/08/13
no comment
01/08/13
AM or PM would be great, had to wait in all day, but 1st. class service.
01/08/13
no comment
01/08/13
I have a parcel still sitting in my office that should be with my customer. Amateur hour.
01/08/13
Excellent service, on time pick up and delivery as stated at a reasonable price. Thank you again
01/08/13
Great service, quick delivery to France. Thank you
01/08/13
speedy collection and delivery would highly recommend thanks!
01/08/13
back to how it should be after a couple of failures by City link lately
01/08/13
very good and fast srvice, thank you ...
01/08/13
Great
01/08/13
Excellent service as per usual from parcel monkey
01/08/13
no comment
01/08/13
no comment
01/08/13
Excellent service, thank you very much
01/08/13
no comment
01/08/13
no comment
01/08/13
no comment
01/08/13
no comment
01/08/13
The parcel took a day longer than i expected to arrive at its destination ,but was collected on time, was fragile and delivered safely.
01/08/13
said for next day delivery arrived two days late
01/08/13
no comment
01/08/13
no comment
01/08/13
parcel was collected 2 days late
01/08/13
I need more than 145 characters , driver went to wrong address
01/08/13
no comment
01/08/13
first time of using - easy and efficient service - very pleased thanks
01/08/13
no comment
01/08/13
a1 service, very happy with timescale, will recommend to others, thanks again
01/08/13
Why not add a system on the website that tells the customer an idea of pickup/delivery (as the route plan is known) rather than saying 8to6?
01/08/13
Have used other slightly cheaper 3-5 day couriers items arriving damaged, your City-link next day always arrive on time & intact
01/08/13
Very impressed and pleased with the price.thankyou
01/08/13
no comment
01/08/13
order was placed last Thursday for Friday collection. collection did not take place until Tuesday after 3 calls to Nightfreight
01/08/13
Our Response: On behalf of the courier concerned please accept our apologies for the delay in collection. Rest assured we will speak to them about this.
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