We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,941 reviews.
Parcel was not collected on day it should have been. I took a day off work to wait in for collection!!!
23/07/13
Our Response: On behalf of the courier concerned please accept our apologies for the delay in collection. Rest assured we will speak to them about this.
No comment left by this customer.
23/07/13
The collection date was delayed by 24hrs
23/07/13
Absolutely Brill, my customer was very very happy!! I would of loved a guide time for collection though, i had to drop off at depot
23/07/13
Wish I'd discovered Parcel Monkey years ago!
23/07/13
We wish you had too ;-)
No comment left by this customer.
23/07/13
No comment left by this customer.
23/07/13
Information on tracking was delayed.
23/07/13
Our Response: DX are working on their tracking so we hope to bring you improvements in this area later in the year.
Makes a change for you to get it delivered without any problems
23/07/13
No comment left by this customer.
23/07/13
failed pickup 4 days running. VERY expensive telephone line for Courier. useless
23/07/13
Our Response: You should make contact with us via your online account under the support section.
No comment left by this customer.
23/07/13
I was apprehensive for a start about sending to Romania but my parcel arrived 2 days later. An excellent service thank you I will use again
23/07/13
Fantastic news, Thank you very much.
Parcel was left outside the wrong house when it was ment to be signed for yet was just left outside
23/07/13
Our Response: According to the tracking details the item was Signed for by 'FREEMAN' at 12:31 on Wednesday 17th July.
No comment left by this customer.
23/07/13
I am amazed and delighted with the service. Collection & delivery as promised and for an affordable price. 1st class! Thank you
23/07/13
You miss the pic up date and the delivery date too
23/07/13
Collected on time - no issues.
23/07/13
No comment left by this customer.
23/07/13
Very Pleased with the service , Thank You
23/07/13
I used your Nightfreight service. They missed the first collection, then I had to chase them 3 times before they picked up.
23/07/13
Our Response: We are working alongside both Nightfreight and DX to bring some great improvements to the tracking of this joint business later in the Summer.
Very efficient - UK to Australia in 6 days
23/07/13
It's great to see you are so pleased with our own International service :-)
Excellent service. If it wasn't we would use somebody else. No problems whatsoever.
23/07/13
Fantastic news, Thank you very much.
Excellent :)
23/07/13
item damaged again
23/07/13
Our Response: I am sorry to read that your item was damaged in transit. Please contact our dedicated online support team via your account who will help you start a claim.
recommended by my brother in law. easy to use, clear instructions and great service at very reasonable price
22/07/13
Thank you very much and please pass on our thanks to your Brother in law.
Very good service. Thank you
22/07/13
Just keep doing what your doing.... Very well
22/07/13
you did not collect on the first date given and you have to then re-book a date as it is not automaticly re-done but overall it was good.
22/07/13
It's not automatically done as the next day may not be suitable for you.
good services
22/07/13
no comment
22/07/13
no comment
22/07/13
The who collected was courteous and completed the collection notepaper work without prompting, parcel delivered am the next day
22/07/13
great service thank you!
22/07/13
Really good thanks, maybe send a text to the sender of the parcel to let them it's been signed for at the other end would be useful :0)
22/07/13
I would probably contact the person to whom you're delivering about 1-2 hours before you arrive just to let them know so they dont go out
22/07/13
We agree but this comes down to the courier companies operating procedures and is not a ParcelMonkey decision.
No comment left by this customer.
22/07/13
Service worked perfectly, collected & delivered as promised. Much easier than getting to the post office with a parcel.
22/07/13
Excellant service.
22/07/13
Great prices great service
22/07/13
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