We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,957 reviews.
A smaller, cheaper item service would be good!
29/07/13
All good ty
29/07/13
I couldn't ask for a better service. The price was very good and all aspects of the transaction went as smoothly as I could ever have hoped.
29/07/13
No comment left by this customer.
29/07/13
No comment left by this customer.
29/07/13
easy to use, very good
29/07/13
No comment left by this customer.
29/07/13
nightfrieght was used and could not find address! Item was damaged and I'm still trying to sort compensation. Nobody to phone.
29/07/13
Our Response: I am sorry to read that your item was damaged in transit. Please contact our dedicated online support team via your account who will help you start a claim.
picked up and delivered as promised
29/07/13
try picking up the parcel on the day it gets booked for, and im still waiting for it to get picked nearly a week later
29/07/13
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this. Please contact our dedicated online support team who will look into this further for you.
Extremely poor service and communication, would not recommend!!
29/07/13
Great service
29/07/13
No comment left by this customer.
29/07/13
No comment left by this customer.
29/07/13
driver arrived on the day stated, was helpful and informative. Easy to book and paperwork easy.
29/07/13
Fantastic service as always
29/07/13
excellent will use again
29/07/13
The van usually comes here very late in the afternoon meaning I have to stop in all day. pm or am notification would help!
29/07/13
We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
No comment left by this customer.
29/07/13
all fine!
29/07/13
PLEASE...I am catching a flight, I have 9 huge boxes due to be collected today, I am flying in 24 hours!!!! please get in touch
29/07/13
No comment left by this customer.
29/07/13
Excellent service will use you again
29/07/13
Collected promptly and delivered on time. All good!
29/07/13
No comment left by this customer.
29/07/13
No comment left by this customer.
29/07/13
No comment left by this customer.
29/07/13
Great service!
29/07/13
Excellent service as usual.
29/07/13
none needed great job
29/07/13
Great
29/07/13
Parcel collected promptly and delivered in good time.
29/07/13
very impressed the parcel found us in Bulgaria within the time period promised
29/07/13
Good service as usual
29/07/13
Collected as agreed, delivered as agreed, cheaper than any other service I checked.
29/07/13
City link arrived at 10am on the day of collection and the good were delivered the next day without incedent.
29/07/13
No comment left by this customer.
29/07/13
No comment left by this customer.
29/07/13
very clear website, clear pricing and the package was picked up as and when stated
29/07/13
Dont think its a good idea to ask receivers mobile phone number as quite often we dont know it
29/07/13
But receivers want notification of delivery and sometimes the drivers need to know exact locations so this is why we ask for it.
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