We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,294 reviews.
The parcel arrived a day later, but apart from that it was all right. I did enjoy the label printing service.
01/08/13
you are not the cheapest but your website is easier to use thats why I come back
01/08/13
Our Response: Thank you very much.
I have read some bad feedback but my parcel was collected as scheduled and no complaints from the recipient. I will use again.
01/08/13
Thank you for making your first booking with us and please come back soon :-)
I have had several parcels not delivered on the scheduled date and 1 parcel go missing. Please can i have a direct email address to explain
01/08/13
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this. Please contact our dedicated online support team via your account who will look into this further for you.
parcel was not collected and only found out by chasing it up myself. I think you should email/phone customers. very disappointed!!!!!!!!!!!
01/08/13
no comment
01/08/13
no comment
01/08/13
it did state next day delivery but it took 4 days
01/08/13
Was 3 hours late collecting parcel
01/08/13
no comment
01/08/13
no comment
01/08/13
no comment
01/08/13
No comment left by this customer.
01/08/13
Good service as ususal
01/08/13
thanks!
01/08/13
Fantastic service, will use again and again
01/08/13
easy booking service
01/08/13
No comment left by this customer.
01/08/13
very easy, all went to plan
01/08/13
VERY GOOD
01/08/13
thank you for services
01/08/13
No comment left by this customer.
01/08/13
The Courier was a day late. We had to refund the customer half of the delivery charge in the end.
01/08/13
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this.
Great job!
01/08/13
Collected on time - delivered on time - Great.
01/08/13
No comment left by this customer.
01/08/13
This item arrived smashed to bits, It was wrapped in layers of bubble wrap too. Very upset as it was a charity donation for an auction.
01/08/13
Our Response: I am sorry to read that your item was damaged in transit. Please contact our dedicated online support team via your account who will help you start a claim.
No comment left by this customer.
01/08/13
No comment left by this customer.
01/08/13
Nice prompt communication and service. Have recommended you to others.Thanks
01/08/13
Thank you and it's great to see you have been recommending us.
First time I've used this service but will use again - fast and economical thank you.
01/08/13
Thank you for making your first booking with us and please come back soon :-)
Can't fault you
01/08/13
Great thank you
01/08/13
superb as always. Highly Recommended
01/08/13
exellent service , would not hesitate to use again .
01/08/13
Provision of "window of time" for pick-up would be helpful
01/08/13
We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
No comment left by this customer.
01/08/13
Really simple and fast!
01/08/13
No comment left by this customer.
01/08/13
No comment left by this customer.
01/08/13
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