We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,294 reviews.
No comment left by this customer.
30/07/13
No comment left by this customer.
30/07/13
Really simple and cost effective service, I'm a very satisfied customer.
30/07/13
Website easy to navigate/picked up promptly/delivered promptly
30/07/13
made using a courier simple
30/07/13
Easy to use service and reliable
30/07/13
Good price, collected on time and delivered quickly & safely.
30/07/13
No comment left by this customer.
30/07/13
No comment left by this customer.
30/07/13
Very happy with safe delivery of a fragile item
30/07/13
very professional service ! Easy website to follow !
30/07/13
No comment left by this customer.
30/07/13
No comment left by this customer.
30/07/13
very fast thanks
30/07/13
My Parcel has still not been collected. Booked in for collection on the 12th July and still waiting.
30/07/13
Our Response: The tracking details show they were unable to collect from you that day and you need to make contact in order to arrange a new collection date.
No comment left by this customer.
30/07/13
Everything was good, picked up on time no hassle
30/07/13
Parcel was collected on time, delivered quicker than i expected and excellent service - very happy!
30/07/13
I'm very impressed thank you, i shall be using you in the future, Hermes have lost my business
30/07/13
That's fantastic news, Thank you very much :-)
No comment left by this customer.
30/07/13
Why would you anybody go elsewhere? Parcel Monkey standard prices, exceptional service!
30/07/13
:-)
It worked
30/07/13
the collection was not done on time, it was done 24hours late
30/07/13
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this.
no comment
30/07/13
The parcel tracking service gives far too limited information to be of use.
30/07/13
I don't think so. 29th July 2013 @ 07:01 Private address problem: Consignee not in. 29th July 2013 @ 07:30 Shipment held by agent: Cnee to collect from agent office. 30th July 2013 @ 16:25 Delivered & Signed For
no comment
30/07/13
Used parcel Monday and City Link Exeter collected a very friendly and polite delivery driver. Will definitely use again.
30/07/13
no comment
30/07/13
Collected on 16.7.13. First attempt to deliver on 26.7.13! The running of services needs to be looked into urgently. Very disappointed
30/07/13
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this. Please contact our dedicated online support team who will look into this further for you.
would have been excellent if the package had been delivered to the named recipient as requested. Fortunately no harm done.
30/07/13
Quick delivery, everything ok!
30/07/13
Excellent Service. Recommended
30/07/13
Thank you and it's great to see you will be recommending us.
no comment
30/07/13
Parcels were collected and delivered on time. Thank you.
30/07/13
Was pleased. Thank you. Great status update
30/07/13
Found the service easy to navigate and great value
30/07/13
label printing seemed pointless. charging policy for missed collections / deliveries not explicit enough a booking stage.
30/07/13
great service, quick and easy!
30/07/13
no comment
30/07/13
Easy to use No fuss service
30/07/13
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