We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,948 reviews.
Got the collection organised correctly and with good notification - thank you
26/07/13
No comment left by this customer.
26/07/13
No comment left by this customer.
26/07/13
My shipment was rejected by Amazon 2 days ago and you have sent the parcel to Bournemouth, not returned it to the collection address i
26/07/13
Arrived on time and well looked after!
26/07/13
No comment left by this customer.
26/07/13
No comment left by this customer.
26/07/13
Very happy with service
26/07/13
Our Response: So it should have been 5 stars then!! ;-)
Your system works very efficiently for me thank you. Hope it continues.
26/07/13
Easy to use,fast delivery,far better than Royal Mail.Good Prices.Will continue to use!!!
26/07/13
Fantastic news, Thank you very much :-)
Many times using Parcel Monkey. Easy, straight forward, no problem at all.
26/07/13
No comment left by this customer.
26/07/13
No comment left by this customer.
26/07/13
No comment left by this customer.
26/07/13
No comment left by this customer.
26/07/13
Fine, thanks
26/07/13
No problems at all. To rate as "very" good I think I'd like to have more idea when pick up and delivery will happen. Timed slots perhaps?
26/07/13
We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
No comment left by this customer.
26/07/13
No comment left by this customer.
26/07/13
No comment left by this customer.
26/07/13
Easy to use and reliable and reasonably priced.
26/07/13
Fantastic news, Thank you very much.
usually great, but this time part of the shipment broken
26/07/13
Our Response: I am sorry to read that your item was damaged in transit. Please contact our dedicated online support team via your account who will help you start a claim.
Next day service arrived after 2 days. Impossible to trace shipment. Impossible to find out info about shipment from confirmation email.
26/07/13
As expected. Item picked up in a timely manner and delivered on schedule :)
26/07/13
I thought I was paying for an overnight service not weekly. Still not delivered a week later. Not satisfied. TERRIBLE.
26/07/13
Excellent ,very quick delivery !!
26/07/13
excellent service highly recommend
26/07/13
Thank you and it's great to see you will be recommending us.
Great price, prompt collection and delivery. First class
26/07/13
No comment left by this customer.
26/07/13
No comment left by this customer.
26/07/13
good as usual :-)
26/07/13
Good service, will use again
26/07/13
Did t turn up to collect parcel, and didn't deliver parcel on the correct day, didn't update info online either
26/07/13
tracking was a bit flaky on Night Freight - didn't seem to work. Overall did the job and good price - will use again for sure !
26/07/13
Our Response: Nightfreight are working on their tracking technology and the improvements will hopefully be available in late summer.
No comment left by this customer.
26/07/13
No comment left by this customer.
26/07/13
The parcel was collected on time but delivery at the other end was slow - 5 working days!
26/07/13
item collected and delivered on time once again
26/07/13
no comment
26/07/13
no one turned up to pick up parcel. Poor poor poor.
26/07/13
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