We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,946 reviews.
Just superb service from start to finish
26/07/13
Thank you very much :-)
no comment
26/07/13
Perfect as usual.
26/07/13
No attempt has been made to collect item. Keep getting revised collection date. Item still not collected as at 24/7 - over 6 wks later!
26/07/13
Our Response: Please contact our dedicated online support team via the "support" section of your account who will gladly look into this for you.
Service was generally good but courier didn't turn up on the date arranged, I had to ring Citylink to rearrange collection for next day
26/07/13
I am sorry to read that and on behalf of the courier concerned please accept our apologies for this.
No collection on 19/7. Courier came 21/7 - said box too big for van, will return later. Collected 23/7. Item still not delivered as at 24/7.
26/07/13
Our Response: Nightfreight drive 7.5t vehicles so if the box was too big for the van were your measurements correct?
no comment
26/07/13
no comment
26/07/13
No problems, easy service
26/07/13
slightly slow collection
25/07/13
very good, will recommencement your services and use you again
25/07/13
Thank you and it's great to see you will be recommending us.
no comment
25/07/13
everything was excellent. Thanks parcel monkey
25/07/13
you offer next day service on basis of postcode entered online, i paid extra and it arrives 3 days later. Very poor
25/07/13
Excellent service; prompt collection and delivery with up to the hour updates for tracking..
25/07/13
very good service, A+++++
25/07/13
Very competitive prices
25/07/13
Very quick, simple and fulfilled exactly what I wanted
25/07/13
no comment
25/07/13
Hi, the parcel was found to be severely damaged enroute to Germany using Parcelforce so am very disappointed.
25/07/13
Our Response: I am sorry to read that your item was damaged in transit. Please contact our dedicated online support team via your account who will help you start a claim.
no comment
25/07/13
It would be better if you sent the parcel label as a pdf rather than a web link.
25/07/13
Excellent service. Quick and reliable would recommend highly.
25/07/13
Thank you and it's great to see you will be recommending us.
top notch service
25/07/13
quick and polite collection. only thing i would suggest is tracking available on all items. thanks
25/07/13
Nightfreight are working on their tracking technology and the improvements will hopefully be available in late summer.
no comment
25/07/13
I was very happy with the service and the cost -I recommended you to my son-in -law as he is always using a parcel service-WELL DONE
25/07/13
Thank you and it's great to see you have been recommending us.
no comment
25/07/13
no comment
25/07/13
great choice, great price, able to give me an instant quote A*
25/07/13
The first parcel was sent with no problem and was collected from my house. My second parcel was declined as you didn't deliver there
25/07/13
The delivery driver was excellent, and couldn't have been more helpful. However tracking is a laugh! Ridiculous.
25/07/13
Our Response: Nightfreight are working on their tracking technology and the improvements will hopefully be available in late summer.
Appalling service. Failed to pick up parcel on agreed day & I had to call repeatedly to ensure pick up. Unprofessional, unreliable.
25/07/13
Our Response: On behalf of the courier concerned please accept our apologies for this. If you contact our support team via your account they will look into this problem further for you but once again sorry.
Exellent service as per usual
25/07/13
Easy to use website, Item collected & delivered as described. No damage, perfect!
25/07/13
Great service!
25/07/13
Looooong delay!
25/07/13
First class as always.
25/07/13
no comment
25/07/13
very proffesional from start to finish, and very fair with price
25/07/13
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