We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,789 reviews.
Fantastic thank you
13/08/13
And a big thank you to you too ;-)
no comment
13/08/13
No comment left by this customer.
13/08/13
Thoroughly satisfied - great service at a great price.
13/08/13
Excellent service.V. User friendly & easy to use.When a client missed a drop, It was easy to rearrange. I would recommend Parcel Monkey A*
13/08/13
Thank you and it's great to see you will be recommending us.
Great easy to use service many thanks!
13/08/13
great as usual
13/08/13
Great courier, will definitely be using in the future
13/08/13
Hi. First time i have used parcel monkey and very happy, really easy to use web site and collected and delivered as promised. Will use again
13/08/13
Thank you for making your first booking with us and please come back soon :-)
better than parcel2go :-)
13/08/13
We couldn't agree with you more.....lol ;-)
Good service no problems thank you
13/08/13
Was very pleased with the service - especially the tracking
13/08/13
No comment left by this customer.
13/08/13
Excellent. Keep up the good work.
13/08/13
No comment left by this customer.
13/08/13
Very quick, well priced and efficient, thanks
13/08/13
No comment left by this customer.
13/08/13
very quick delivery pleased with service and price
13/08/13
great tracking info :-) fast and trusted !! easy to use servis it will make a life eazy :-) and is cheap ! very happy :-)
13/08/13
Fantastic news!!
No comment left by this customer.
13/08/13
No comment left by this customer.
13/08/13
Great service, told my friends now they all use parcel monkey
13/08/13
Thats great news, thank you very much for recommending us to your mates.
No comment left by this customer.
13/08/13
parcel picked up as promised and courier very polite. The parcel was received the next working day abd customer delighted
13/08/13
package arrived in very good time and the price I paid was cheaper than anyone else online
13/08/13
It's great to see you are so pleased with our own International service :-)
No comment left by this customer.
13/08/13
The Courier courier did not turn up again, I called but got no guarantee of collection, so had to drop off to depot myself.
13/08/13
Our Response: On behalf of the courier concerned please accept our apologies for this and rest assured we will speak to them.
5 working days to deliver. No contact to inform of problem despite having contact phone numbers.
13/08/13
Our Response: We have a dedicated online support team who look into all issues raised by our customers.
Thank you
13/08/13
The dimensions must be entered in cm, but some boxes are in inches only.
13/08/13
By having two methods of recording dimensions would cause confusion so we work in cm only. This form of measurement has been around for over 40 years in the UK so we think it's fair to assume people should know how to do it.
Good service, quick and safe delivery
13/08/13
Excellent communication and collected when stated. Thank you very much
13/08/13
Faultless Brilliant service, items collected/delivered, City Link Team very helpful, many thanks Paul, [email protected]
13/08/13
Cheers Paul :-)
all ok no problems thank you
13/08/13
A OK
13/08/13
this is very good service, pick it on time will use it again
13/08/13
No comment left by this customer.
13/08/13
I'm not sure where you draw the line between yourselves and the couriers you promote but the courier i booked was rubbish.
13/08/13
excellent service most of the time until something does go wrong then very hard to deal with
13/08/13
We disagree as our dedicated online support team respond to most of the messages we receive inside 4 hours.
the courier did not arrive when booked and there is no tracking info. The helpline was engaged and the next morning just hold music. Poor.
13/08/13
Our Response: If you have an issue then please contact our dedicated online support team via your account under the "support" section and not the courier directly.
