We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,957 reviews.
Parcel was collected on time, delivered quicker than i expected and excellent service - very happy!
30/07/13
I'm very impressed thank you, i shall be using you in the future, Hermes have lost my business
30/07/13
That's fantastic news, Thank you very much :-)
No comment left by this customer.
30/07/13
Why would you anybody go elsewhere? Parcel Monkey standard prices, exceptional service!
30/07/13
:-)
It worked
30/07/13
the collection was not done on time, it was done 24hours late
30/07/13
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this.
no comment
30/07/13
The parcel tracking service gives far too limited information to be of use.
30/07/13
I don't think so. 29th July 2013 @ 07:01 Private address problem: Consignee not in. 29th July 2013 @ 07:30 Shipment held by agent: Cnee to collect from agent office. 30th July 2013 @ 16:25 Delivered & Signed For
no comment
30/07/13
Used parcel Monday and City Link Exeter collected a very friendly and polite delivery driver. Will definitely use again.
30/07/13
no comment
30/07/13
Collected on 16.7.13. First attempt to deliver on 26.7.13! The running of services needs to be looked into urgently. Very disappointed
30/07/13
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this. Please contact our dedicated online support team who will look into this further for you.
would have been excellent if the package had been delivered to the named recipient as requested. Fortunately no harm done.
30/07/13
Quick delivery, everything ok!
30/07/13
Excellent Service. Recommended
30/07/13
Thank you and it's great to see you will be recommending us.
no comment
30/07/13
Parcels were collected and delivered on time. Thank you.
30/07/13
Was pleased. Thank you. Great status update
30/07/13
Found the service easy to navigate and great value
30/07/13
label printing seemed pointless. charging policy for missed collections / deliveries not explicit enough a booking stage.
30/07/13
great service, quick and easy!
30/07/13
no comment
30/07/13
Easy to use No fuss service
30/07/13
no comment
30/07/13
no comment
30/07/13
Please see the support case: no delivery missed card, no telephone call, no notification: parcel being returned. Very unhappy.
30/07/13
Simple Keep up the good work and stay competitive.
30/07/13
We will always try our very best.
no comment
30/07/13
Very good service and easy to understand.
30/07/13
no comment
30/07/13
no comment
30/07/13
Great service another parcel delivered hassel free. Thank you.
30/07/13
And a big thank you for booking with us :-)
excellent service & helpful
30/07/13
No comment left by this customer.
30/07/13
reliabity is key and the one time I have used your service it was reliable.it would be very helpful if the courier could give an amor pm pic
30/07/13
We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
No comment left by this customer.
30/07/13
It works. Simple as that.
30/07/13
no comment
30/07/13
I ahd some difficulty in finding the carriers who had plenty of local (shop) drop off points. These are the ones which busy ebayers need.
30/07/13
We don't deal with those kind of couriers but do have depot drop off options and more coming very soon.
No problems but a rough idea of what time collection would be could be useful
30/07/13
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