We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,634 reviews.
amazing result
06/08/13
The service was efficient, and standard export documentation advice and proformas were very useful.
06/08/13
It's great to see you are so pleased with our own International service :-)
there was a problem with my address and instead of calling me they returned my parcel back to sender. I'd prefer if they'd called me.
06/08/13
amazing service, affordable and timely!! Thank you
06/08/13
Packages were collected on time and delivered the next day, site shows signature plus name of person at delivery, good value & service
06/08/13
Thank you very much :-)
Much of your documentation seems unneccessary if only documents and not goods are being sent
06/08/13
Our forms are created for the majority which is goods and not documents being shipped.
Meant to collect the Wed, didnt come until the Friday after me calling to advise collection wasnt made
06/08/13
Our Response: On behalf of the courier concerned please accept our apologies for the delay in collection. Rest assured we will speak to them about this.
The parcel collection was forgotton by the courier, however when contacted this was remedied
06/08/13
Everything went to plan so I'm very happy. Thanks.
06/08/13
good efficent service
06/08/13
Professional service. Many thanks.
06/08/13
Based on the info on your website, I charged 2 buyers on ebay £8 p&p. One was ok but was shocked to be charged by you over £20 for the oth
06/08/13
In this case I imagine you got a basic quote but when adding a postcode that was classed as a remote area when making the actual booking the cost went up.
Spot on service from you and your contractors
06/08/13
no comment
06/08/13
everything went well nothing to complain about
06/08/13
no comment
06/08/13
no comment
06/08/13
PLEASE CONTACT ME URGENTLY. MY PARCEL STILL HAS NOT BEEN COLLECTED - RACHEL BALL 01902 793333
06/08/13
Our Response: I am sorry to read that. Please contact our dedicated online support team via your account who will look into this for you.
Keep the tracking data more uptodate especially in the uk
06/08/13
no comment
06/08/13
no comment
06/08/13
no comment
06/08/13
courier was dreadful to deal with, won't be using them again.
06/08/13
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this.
Unfortunately your chain of collection failed and I needed to contact parcelforce for a next day collection. This was the only problem !!
06/08/13
really great prices and really great service. so easy to use i have recommended and will certainly use again.
06/08/13
Thank you and it's great to see you have been recommending us.
Just great service - again
06/08/13
picked up parcel on time and delivered on time will use your service again ....thanks
06/08/13
no comment
06/08/13
No comment left by this customer.
06/08/13
Great!
06/08/13
Good
06/08/13
thanks
06/08/13
No comment left by this customer.
06/08/13
Very good service Excellent Thanks
06/08/13
Need to know at least a 1-2 hour time slot for collection. Wasted a whole day stuck in the house as collection wasn't till 5pm
06/08/13
We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
Order picked up by lunch and delivered by breakfast next day, couldn't ask for better.
06/08/13
Brilliant service
06/08/13
Parcel was not collected 2 days in a row - ended up having to drop it at the parcel depo ourselves.
06/08/13
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this. Please contact our dedicated online support team who will look into this further for you.
no comment
06/08/13
i purchased an item from ebay and arranged the collection through parcel monkey and the seller has waited in all day and no collection.
06/08/13
Our Response: On behalf of the courier concerned please accept our apologies for this. If you contact our support team via your account they will look into this problem further for you but once again sorry.
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