We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,789 reviews.
No problems at all
18/08/13
parcel was sent on 12th of August to Belgium, still not arrived on 18th
18/08/13
Our Response: They had to reschedule the attempt on Friday but it is out for delivery today according to the tracking details.
Great service. Fast and reliable.
18/08/13
No comment left by this customer.
18/08/13
Excellent as usual, very pleased, reached company 3PM next day! thank you A+++++
18/08/13
Fantastic news, Thank you very much :-)
No comment left by this customer.
18/08/13
Quite possibly the worst service I have ever come across. Will ensure I publicise this to all
18/08/13
Our Response: Why do you say that as your collection and delivery were on time??
No comment left by this customer.
18/08/13
Revisted Parcel Monkey after using a competitor for a year or so . . seems you have greatly improved the service now .. . Well done !
18/08/13
Thank you very much and welcome back.
For working domestic customers it would much easier if before or after work collections could be arranged.
18/08/13
Try having it collected from work if possible. Many do and find this the easiest way.
No comment left by this customer.
18/08/13
excellent - very simple to use website and very reliable - just don't use city link who are not reliable!!
18/08/13
No comment left by this customer.
18/08/13
Excellent service, will definitely use again
18/08/13
Would be great if you could give an idea not of time but simply AM or PM collection-particularly helpful with home collections.
18/08/13
No comment left by this customer.
18/08/13
easy to use, excellent prices. Does what says on the tin--if it had a tin.
18/08/13
Citylink van broke down but no-one phoned so stayed in ALL day! In the end took parcel to their depot in Ashford. Why take phone details??
18/08/13
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this.
you were meant to collect it on Friday and its still there. I now have 1 very irate customer to deal with.
18/08/13
No comment left by this customer.
18/08/13
Worked well, thanks.
18/08/13
Straightforward, fast & efficient - unlike any of the other companies I tried!
18/08/13
Fantastic news, Thank you very much :-)
good
18/08/13
Very quick and effecient service, easy to use website and City Link drivers very good.
18/08/13
No comment left by this customer.
18/08/13
no comment
18/08/13
Excellent service, pick up driver was outstanding (parcel force) will definitely use again for international/large parcels. Thank you.
18/08/13
And a big thank you to you too ;-)
no comment
17/08/13
no comment
17/08/13
Have used you several times, the only problem I have come across is that you can't properly track night freight, only told where it should b
17/08/13
Nightfreight are working on their tracking technology and the improvements will hopefully be available in late summer / early Autumn ready for the start of peak.
it was stated that a pc was being collected turned up here broken side panel, graphics card and motherboard broken not happy
17/08/13
Our Response: I am sorry to read that your item was damaged in transit. Please contact our dedicated online support team via your account who will help you start a claim.
Prompt collect, delivery within 2 days
17/08/13
very happy with your service thanks
17/08/13
no comment
17/08/13
Very friendly staff
17/08/13
PM is an intermediatry broker, booking with couriers through their website is automated, therefore, PM is not the service provider.
17/08/13
Our Response: So where do we say anything different??
good thx
17/08/13
everything went very smoothly,,,only thing i would change is for you to have slot times ie:8-1 , 1-6 etc which would be brilliant
17/08/13
We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
Very competitive costs
17/08/13
10 points!
17/08/13
