We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,633 reviews.
Fast friendly service
05/08/13
No comment left by this customer.
05/08/13
Courier didn't arrive for 3dys. I resubmited order for re-collection. New label was courer ref 000000, so I had to use old label. Confusing.
05/08/13
No comment left by this customer.
05/08/13
Very impressed. Efficient and keenly priced service.
05/08/13
Thank you very much :-)
A time slot for pick up....
05/08/13
We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
So easy to deal with, gives me one less thing to worry about!
05/08/13
No comment left by this customer.
05/08/13
No comment left by this customer.
05/08/13
No comment left by this customer.
05/08/13
Good service, will use again. Thanks
05/08/13
No comment left by this customer.
05/08/13
I've always had great service with Parcel Monkey in the 2 years I have used them
05/08/13
Fantastic news and thank you for your long term business.
No comment left by this customer.
05/08/13
Failed to collect on stated date, so failed to delivery on required date, therefore 4 retries for delivery.
05/08/13
No comment left by this customer.
05/08/13
The parcel was broken when it got there, and the vendor is seeking compensation from me as a result
05/08/13
Our Response: I am sorry to read that your item was damaged in transit. Please contact our dedicated online support team via your account who will help you start a claim.
parcel collected and delivered as arranged, we cannot ask for anything more.
05/08/13
Excellent service, good value, very reliable, highly recommended
05/08/13
Thank you and it's great to see you will be recommending us.
Great as always!
05/08/13
Great service and price
05/08/13
arrived on time and safely
05/08/13
excellent service, nothing to add
05/08/13
No comment left by this customer.
05/08/13
Super easy to use and delivered at the speed it was promised. Very happy about the whole experience from ordering online to delivery :-)
05/08/13
That's fantastic news, Thank you very much :-)
Flexible, helpful and easy to use. Thanks.
05/08/13
Everything was very easy and made a difficult collection possible, thanks.
05/08/13
No comment left by this customer.
05/08/13
No comment left by this customer.
05/08/13
No comment left by this customer.
05/08/13
No comment left by this customer.
05/08/13
I ordered next day delivery service as this parcel needed ASAP. It was collected on Thurs morning and it is now Monday and Im still waiting.
05/08/13
Our Response: On behalf of the courier concerned please accept our apologies for this. If you contact our support team via your account they will look into this problem further for you but once again sorry.
It was not collected on the date requested despite my staying in all day for its collection.
05/08/13
would definitely use you again, package collected as arranged, and delivery was prompt, according to feed back left.
05/08/13
Fantastic news, Thank you very much :-)
Excellent as always, many thanks
05/08/13
No comment left by this customer.
05/08/13
No comment left by this customer.
05/08/13
Excellent service, easy to use, good value, thank you.
05/08/13
The parcel has still not been collected, one week after the date I paid for!
05/08/13
Our Response: I am sorry to read that. Please contact our dedicated online support team via your account who will look into this for you.
Great value, excellent service and easy to use website - I would definitely recommend Parcel Monkey
05/08/13
Thank you and it's great to see you will be recommending us.
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