We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,294 reviews.
will use again
31/07/13
No comment left by this customer.
31/07/13
have booked for two days no collection
31/07/13
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this. Please contact our dedicated online support team who will look into this further for you.
I really cannot fault it used it for first time and will definitely be back
31/07/13
Thank you for making your first booking with us and please come back soon :-)
Excellent service and for the best price on the internet for a 28Kg parcel. A*
31/07/13
The supervisor could have checked Royal mail.com as fast as me for the Jaguar main dealer address which was correct anyway
31/07/13
No comment left by this customer.
31/07/13
No comment left by this customer.
31/07/13
still not collected
31/07/13
Our Response: Not only has it been collected it has also been delivered and Signed for by 'TAYLOR' at 15:05 on Friday 26th July.
No comment left by this customer.
31/07/13
i am impressed .keep it up
31/07/13
We will always try our very best.
I booked a collection for the 19th July and had unending issues with the courier, I finally received the item on Monday 29th July.
31/07/13
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this. Please contact our dedicated online support team who will look into this further for you.
No comment left by this customer.
31/07/13
It arrived in China from the UK in good time. Thank you.
31/07/13
It's great to see you are so pleased with our own International service :-)
No comment left by this customer.
31/07/13
No comment left by this customer.
31/07/13
all went as planned . thankyou
31/07/13
really excellent as expected ,
31/07/13
We had to insure the full value of a keyboard we sent, but as it was a keyboard, we had no insurance anyway as it was not covered!
31/07/13
No comment left by this customer.
31/07/13
No comment left by this customer.
31/07/13
Phone instructions to leave parcel next door were twice not followed etc so parcel not delivered on time for charity event. Wont use again.
31/07/13
Our Response: On behalf of the courier concerned please accept our apologies for this and rest assured we will speak to them.
No comment left by this customer.
31/07/13
Everything easily done, emailed with details and collected on time. overall a good easy transaction/service
31/07/13
Absolutely brilliant. Thank you.
31/07/13
I expected and paid for same day delivery but received next day AM. I think this should have been communicated at payment. Otherwise OK.
31/07/13
Our Response: That's very strange for this service and if you contact our dedicated online support team via your account they will look into this for you.
Item collected and delivered exactly as advised. Completely satisfied with the service although pricey.
31/07/13
Tracking said driver tried to deliver on Friday 26 and left note. This was incorrect. I queried this with City LInk. Delivered Monday.
31/07/13
Fantastic Service, again.
31/07/13
if only you printed labels as well, otherwise perfect service
31/07/13
Very good as usual
31/07/13
perfect
31/07/13
No comment left by this customer.
31/07/13
No comment left by this customer.
31/07/13
No comment left by this customer.
31/07/13
The driver was lovely but the goods arrived broken in transit although well wrapped. It didnt arrive when expected.
31/07/13
Our Response: I am sorry to read that your item was damaged in transit. Please contact our dedicated online support team via your account who will help you start a claim.
Good service and easy to use
31/07/13
surpassed expectations, many thanks
31/07/13
Fantastic news, Thank you very much :-)
Service was great, the only thing that would help is if I had an eta for the collection courier
31/07/13
No comment left by this customer.
31/07/13
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