We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,789 reviews.
great service prompt pick up, fast delivery, very reliable
15/08/13
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15/08/13
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15/08/13
brilliant service, no problems, highly recommend!
15/08/13
Delighted, again, with the service. Cheaper than anyone else, collected & delivered as booked & friendly driver. Thank you!
15/08/13
And a big thank you to you too ;-)
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15/08/13
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15/08/13
Superb Service......Again!
15/08/13
No comment left by this customer.
15/08/13
No problems at all, good service, great value. Thanks, will use again.
15/08/13
First time we have used your service and would definitely use again. Very organised
15/08/13
Thank you for making your first booking with us and please come back soon :-)
great service - superfast pick up too!
15/08/13
No comment left by this customer.
15/08/13
As a first time user the main difference is the price & ease of use in terms of the website, fantastic! Collection a little late in the day
15/08/13
Thank you for making your first booking with us.
No comment left by this customer.
15/08/13
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15/08/13
Time slot for collection rather than having to wait in all day would be good.
15/08/13
We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
No comment left by this customer.
15/08/13
easy to order,fast pick up
15/08/13
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15/08/13
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15/08/13
The website ordering & collection were good, but it took 3 days to deliver what was supposed to be next day (not including weekend)?
15/08/13
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for the delay in delivery.
No comment left by this customer.
15/08/13
You need to improve your "instant quote" for pallets. I think it defaults to parcel even if you select pallet.
15/08/13
Our Response: If you enter the correct weight / dimensions then it will quote accordingly.
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15/08/13
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15/08/13
Great service, highly recommended
15/08/13
Thank you and it's great to see you will be recommending us.
Shipping has never been so easy and conveinient.
15/08/13
Very easy to use, can be done from comfort of own home, no queuing at depots, just drop and go
15/08/13
It's great to see you are so pleased :-)
Nice intuitive warehouse. Excellent service. Would be useful to be able to book a pickup a few days in advance.
15/08/13
it was a wonderful expierrience dealin with u guys. thanks
15/08/13
And a big thank you for booking with us :-)
All was OK, just took a little longer to deliver, that expected.
15/08/13
label was corrupted, can't get in touch to correct this.
15/08/13
Our Response: The label looks fine. If you have an issue we can be contacted via the "support" section of your account.
very pleased with website ease of use and efficiency of collection, tracking and delivery!
15/08/13
No comment left by this customer.
15/08/13
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15/08/13
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15/08/13
you came and collected the parcel 3 days late. which is not good enough when i was paying over the odds for the courier service as it is.
15/08/13
Our Response: On behalf of the courier concerned please accept our apologies for the delay in collection. Rest assured we will speak to them about this.
No comment left by this customer.
15/08/13
No comment left by this customer.
15/08/13
