We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,948 reviews.
Very quick and efficient, 1 glass broken upon arrival.
28/07/13
no one came to pick my parcel up still..now i just want my money back now still not gettin any reply,very very bad serices
28/07/13
Our Response: You only sent in your email at 12:04 this afternoon!! Your refund will be arranged but on behalf of the courier concerned please accept our apologies for the mistake with the collection.
Excellent service & value for money.
28/07/13
A very smooth operation from booking to delivery; very professional staff
28/07/13
no comment
28/07/13
The parcel was not collected when you said it would be, it was delayed by 3 days and i would like a refund.
28/07/13
All good thanks
28/07/13
no comment
28/07/13
Carry on the excellent work.
28/07/13
We will always try our very best.
top service
28/07/13
no comment
28/07/13
Quick and easy , will deffo use again.
28/07/13
no comment
28/07/13
Good service
28/07/13
no comment
27/07/13
no comment
27/07/13
no comment
27/07/13
no comment
27/07/13
no comment
27/07/13
no comment
27/07/13
no comment
27/07/13
Great service,superb. Thank you
27/07/13
very good service as always
27/07/13
no comment
27/07/13
Excellent service, many thanks A+
27/07/13
no comment
27/07/13
Excellent service. Only issue was I was sent the post labels when package was elsewhere
27/07/13
This is because you are our customer. The person packaging and handing over the item should really make the booking.
Best Courier i have used and i have used a few, promp collection and delivery, well satisfied, will use again and recommend.
27/07/13
Thank you and it's great to see you will be recommending us.
easy to use site and process and also the best prices very happy as always
27/07/13
no comment
27/07/13
Good value easy to use service
27/07/13
Lack of internal communications in Bristol
27/07/13
Our Response: !!!!!
Parcel was meant to be next day delivery but didn't arrive til four days later!
27/07/13
Our Response: Tracking shows: 23/07/13 20:08 There was no one to receive the goods at the delivery point so a card was left.
My parcel is missing 3 items, I contacted Courier and they are investigating... But the time wasted calling and emailing them really dissapoints
27/07/13
Our Response: You are our customer and should contact our dedicated online support team and not the courier if you need to raise a claim.
Very pleased from start to finish thankyou
27/07/13
The City Link office staff in Peterborough was very helpful,
27/07/13
great value for money. fRom better than parcel force. will use again.
27/07/13
no comment
27/07/13
simple to use, parcelforce collected on the day, only offering debit/credit card as payment method, paypal would be useful for ebay users
27/07/13
Parcel collected Thursday and delivered in Frankfurt on Tuesday. More than happy but it did say 2 day service so maybe a bit late. Recommend
27/07/13
We use first & third party cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
