We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,633 reviews.
No comment left by this customer.
04/08/13
Courier collected a day late, rubbish!
04/08/13
Our Response: On behalf of the courier concerned please accept our apologies for the delay in collection. Rest assured we will speak to them about this.
Thanks. Good service.
04/08/13
I THINK YOUR SERVICE IS FAR THE BEST . VERY HELPFUL COLLECTION DRIVER , EX VALUE FOR MONEY ON LARGE BOX'S 8 - 12KG
04/08/13
Thank you very much.
No problems with reasonable price and prompt delivery
04/08/13
Straightforward and plain sailing- fab service :)
04/08/13
The parcel has not been collected, no reply to my questions and your service was even more expensive. Enough said.
04/08/13
No comment left by this customer.
04/08/13
Everything spot on! No improvement possible!
04/08/13
Great service great prices
04/08/13
excellent service at a very good price
04/08/13
hi parcel monkey , i have found your company to get the job done as and when you say so its good that we can depend on you thanks
04/08/13
Thank you very much and it's great to read you are so happy :-)
A pick up time would be good. Not a fan of having to wait in all day for the delivery.
04/08/13
We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
packages delivered abd collected on the days requested but it would be better if you had a specfic timeslot instead of all day
04/08/13
same day collections are very difficult for the couriers to manage as the drivers day is planned very early in the morning. If they have moved away from your location it may not be cost effective or possible from a time point of view to return and make the collection that day.
No comment left by this customer.
04/08/13
Easy to navigate website. Excellent rates and choice of services available. Would definitely use again.
04/08/13
Really pleased will definately use the service again. thank you.
04/08/13
super quick service.
04/08/13
I am very happy with the service i receive, well done.
04/08/13
Clear communication and live status updates are good
04/08/13
No comment left by this customer.
04/08/13
No comment left by this customer.
04/08/13
Excellent!
04/08/13
parcel didn't get collected for 3 days and had to call twice to get them to eventually collect
04/08/13
Our Response: You are our customer and should contact our dedicated online support team and not the courier if you need to raise an issue.
The collection and delivery were via City Link and there was no indication what time they would call for the item which was disappointing
04/08/13
Our Response: We do make it clear that the collection window is "anytime" on the day booked.
Fast and efficient collection and delivery at an excellent price. Couldn't ask for more!
04/08/13
No comment left by this customer.
04/08/13
Could be improved if an am or pm slot - or better still a specific 2 hour slot was allocated.
04/08/13
no comment
03/08/13
The service was very good. I will use it again
03/08/13
Fantastic news, Thank you very much.
Easy to use web page. Good communication, excellent service and very competitive prices. Thankyou
03/08/13
Very good service quick and efficient!
03/08/13
Very impressed with the delivery service. Parcel arrived under 24hrs .
03/08/13
no comment
03/08/13
no comment
03/08/13
no comment
03/08/13
no comment
03/08/13
The process was hassle free and worked for me!! Nothing from this experience to improve.
03/08/13
Excellent service and so easy to use
03/08/13
although 4 parcels were measured and paid for collector was only able to take 3 as his bag was not large enough, annoying has to come back.
03/08/13
Our Response: The bag is the same size and if the measurements matched those declared at the time of booking then it should have fitted inside.
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