We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,294 reviews.
Next day pick up and friendly collection man. It would have been handy to know a rough time for collection. Overall very happy with the ser.
29/07/13
Good stuff on time would use it again
29/07/13
I'm awaiting response regarding damage of my goods. Heard nothing yet pull your fingers out.
29/07/13
Our Response: I can find no message from you under this order and shipment number or your log in email address.
No comment left by this customer.
29/07/13
The delivery was made on time but had some breakages, had to refund my customer partially.
29/07/13
Our Response: I am sorry to read that your item was damaged in transit. Please contact our dedicated online support team via your account who will help you start a claim.
Great prices great service
29/07/13
It's great to see you are so pleased with our own International service :-)
Brilliant Service Cannot criticise in any way.
29/07/13
Great price, very quick. Cheers
29/07/13
No comment left by this customer.
29/07/13
Great service, no complaints
29/07/13
If the courier could give an indicative time for uplift within a 3 or 4 hour window that would be helpful.
29/07/13
We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
Very happy with service thank you
29/07/13
No comment left by this customer.
29/07/13
couldn't believe how quickly and efficiently it all happened - from UK to Hong Kong in 3 days
29/07/13
It's great to see you are so pleased with our own International service :-)
No comment left by this customer.
29/07/13
Neight Freight cost me two days off work, failed to collect on the first arranged date, dont answer their phones Ditch them they are ****
29/07/13
Could not fault the service, didnt book till late Mon Eve, parcel collected Tues delivred 9am Weds, wish everyone was this good. welldone!!
29/07/13
That's fantastic news, Thank you very much :-)
A smaller, cheaper item service would be good!
29/07/13
All good ty
29/07/13
I couldn't ask for a better service. The price was very good and all aspects of the transaction went as smoothly as I could ever have hoped.
29/07/13
No comment left by this customer.
29/07/13
No comment left by this customer.
29/07/13
easy to use, very good
29/07/13
No comment left by this customer.
29/07/13
nightfrieght was used and could not find address! Item was damaged and I'm still trying to sort compensation. Nobody to phone.
29/07/13
Our Response: I am sorry to read that your item was damaged in transit. Please contact our dedicated online support team via your account who will help you start a claim.
picked up and delivered as promised
29/07/13
try picking up the parcel on the day it gets booked for, and im still waiting for it to get picked nearly a week later
29/07/13
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this. Please contact our dedicated online support team who will look into this further for you.
Extremely poor service and communication, would not recommend!!
29/07/13
Great service
29/07/13
No comment left by this customer.
29/07/13
No comment left by this customer.
29/07/13
driver arrived on the day stated, was helpful and informative. Easy to book and paperwork easy.
29/07/13
Fantastic service as always
29/07/13
excellent will use again
29/07/13
The van usually comes here very late in the afternoon meaning I have to stop in all day. pm or am notification would help!
29/07/13
We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
No comment left by this customer.
29/07/13
all fine!
29/07/13
PLEASE...I am catching a flight, I have 9 huge boxes due to be collected today, I am flying in 24 hours!!!! please get in touch
29/07/13
No comment left by this customer.
29/07/13
Excellent service will use you again
29/07/13
We use first & third party cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
