We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,948 reviews.
no comment
25/07/13
very proffesional from start to finish, and very fair with price
25/07/13
Very efficient delivery to rural South Africa
25/07/13
realy good price
25/07/13
you did what you said you would promptly and eficiently, once again.
25/07/13
Was unsure as I had not heard of this company, but cannot fault: well organised, speedy and good online comms. First Class Company
25/07/13
Thank you very much :-)
amazing price and quick deliver
25/07/13
no comment
25/07/13
no comment
25/07/13
Excellent as usual!
25/07/13
Good Service,
25/07/13
Don't change a thing it works well!!
25/07/13
I was very disappointed as I had paid for same day delivery by 1700, but the parcel did not arrive until the next day. I would appreciate
25/07/13
Our Response: That's very strange for this service and if you contact our dedicated online support team via your account they will look into this for you.
Could improve by giving an indication of approximate time of collection on the day of collection.
25/07/13
Next day delivery wasnt picked up on date stated no reason given.
25/07/13
good value for money. Parcel picked up and delivered as expected. Very satisfied with Citylink and will use again.
25/07/13
Get rid of Courier as they break things. My parcel doesn't work since they moved it.
25/07/13
no comment
25/07/13
no comment
25/07/13
the pickup was promised last Thursday, it happened early Friday. NightFreight is advertised as a next day service. I got my parcel yesterday
25/07/13
Great
25/07/13
a pleasant experience spoiled because I had to wait in all day for pick up. Why not have some where on web site to specify a safe place?
25/07/13
Parcel force were terrible. Firstly they didnt know to collect from back door. We has a break in. They saw it and didnt call the police
25/07/13
no comment
25/07/13
Great thanks good service
25/07/13
no comment
25/07/13
I was expecting to collection agent to bring a bag to put the item in.
25/07/13
Our Response: Why as you never booked our bag service?
no comment
25/07/13
nothing to add, on time, good price, it does what it says on the tin!
25/07/13
Very good service. Easy to use.
25/07/13
no comment
25/07/13
Excellent service, much cheaper than competition, keep up the good work!
25/07/13
We will always try our very best.
I'm extremely dissatisfied with the service that you company patner GLS is providing in Italy, I had problems with delivery on ALL of them.
25/07/13
Our Response: On behalf of the courier in Italy please accept our apologies for any delays they may have caused.
was collected three days later than stated. poor service.
25/07/13
From booking to collection, simple process, great service!
25/07/13
make the drop off point address/facility clearer. I always drop off but last one i was sent to city link instead of parcel force, big detour
25/07/13
You were sent to City Link as that is what was selected. Our ParcelForce drop off service is not live yet!!
No comment left by this customer.
25/07/13
Good service - drive that picked up is a credit to your company. Loads of info and explained things bettter to me.
25/07/13
No comment left by this customer.
25/07/13
Delivered to NZ very quickly, clear instructions, would recommend. Thank you
25/07/13
It's great to see you are so pleased with our own International service :-)
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